6/10 Okay
Edward
30 Sept 2024
Liked: Cleanliness, property conditions & facilities
We arrived early and exhausted and no room was supposedly available. The staff was not accommodating, but offered an immediate room at an extra charge of about $250/day for an 8 day stay! We declined, and staff said they’d “text us” when a room was available- never happened. Four hours later we returned, inquired about the room, and were reluctantly given a crummy, dinky room on the second floor. By this time we’d been awake for about 26 hours so we took the room.
This was an expensive, premium booking and we were very disappointed with our treatment and accomodations. The location was fantastic, but the hotel experience was deplorable. We’ll make another choice next time.
Edward
Stayed 8 nights in Sep 2024