The room is small as many have stated in previous reviews.
After saying that, London is huge, we only went to the room after the day was done and we needed to rest a few hours.
Clean, great staff, coming from the US the free breakfast outshines any I have been to.
Now, I would say they need face washcloths, outlet in the bathroom, and a phone. That is it, 5 stars and 4 for the three items I stated.
Few Extras:
Several restaurants right by and a restaurant in the hotel. 1 1/2 blocks to the Jubilee underground. 1 block from Amazon Fresh.