Zen Apartments London - Excel O2 Arena - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Apartment, 2 Bedrooms | Desk, soundproofing, iron/ironing board, rollaway beds

Desk, soundproofing, iron/ironing board, rollaway beds

Overview
Rooms
Location
Policies

Popular amenities

Hot tub

Pool

Parking available

Kitchen

Laundry

Free WiFi

Explore the area

Baltimore Wharf Building, Dock East, 3 South Quay Square, London, England, E14 9FS

One Canada Square
15 min walk
Destiny
2 min walk
Crossharbour DLR Station
2 min walk
London (LCY-London City)
18 min drive

Room options

Apartment, 2 Bedrooms

70 sq m
Sleeps 4
2 Double Beds

Studio

51 sq m
Sleeps 2
1 Double Bed

Similar properties

Kitchen

Washer

Free WiFi

Spa

for 1 apartment

includes taxes & fees

9 Jan - 10 Jan

About this property

Zen Apartments London - Excel O2 Arena

Art Deco London hotel in Canary Wharf with an indoor pool

An indoor pool, a restaurant and Access to hot tub are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include an outdoor tennis court, self parking and dry cleaning. Weekly housekeeping is available.

Zen Apartments London - Excel O2 Arena offers 2 accommodations with a hairdryer and an iron/ironing board. Accommodation at this 4-star hotel has kitchens with fridges, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Plasma televisions come with digital channels. Housekeeping is provided on a weekly basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Zen Apartments London - Excel O2 Arena, you'll be within walking distance of Cutty Sark. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.

Free WiFi
Enjoy a bite to eat at the restaurant
Self-parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Amenities include laundry facilities and a lift
On-site recreation includes an outdoor tennis court
Just a 2-minute drive from Thames River and 8 minutes from ExCeL Exhibition Centre

There's a restaurant on site. Public spaces have free WiFi. Zen Apartments London - Excel O2 Arena offers its guests an indoor pool, an outdoor tennis court, and Access to hot tub. Zen Apartments London - Excel O2 Arena also features laundry facilities, dry cleaning/laundry services, and a lift. Parking is available for a fee.

This 4-star London hotel is smoke free.

Zen Apartments London - Excel O2 Arena has a restaurant on site.

Languages

Bulgarian, English, Hindi, Latvian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free offsite parking; reservations required
Parking on site (GBP 20 per night)

Food and drink

A restaurant

Things to do

Indoor pool
Outdoor tennis court
Pro golf shop
Spa tub

Conveniences

Laundry facilities

Guest services

Dry cleaning/laundry service
Housekeeping (weekly)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift

Room amenities

Bedroom

Bedsheets provided
Rollaway/extra bed (surcharge)

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Plasma TV with digital channels

Food and drink

Cookware, dishware, and utensils
Dishwasher
Electric kettle
Kitchen
Microwave
Oven
Refrigerator

Desk
Iron/ironing board
Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7:00 AM

Late check-in fee: GBP 30 for check-in after 8 PM

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Late check-out subject to availability

Late check-out fee: GBP 30

Special check-in instructions

There is no front desk at this property

Guests must contact the property in advance for check-in instructions and key retrieval information; your host will greet you

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you, key retrieval

Pets

No pets allowed

Children and extra beds

Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Rollaway/extra beds are available for GBP 30 per night.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self-parking fee: GBP 20 per night
Late check-in fee: GBP 30 for check-in after 8 PM
Late check-out fee: GBP 30 (subject to availability)
Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. The host will greet guests on arrival.

We should mention

Children 18 years old and younger aren't allowed at this property.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Zen Apartment London Excel O2 Arena

Zen Apartment Excel O2 Arena

Zen London Excel O2 Arena

Zen Excel O2 Arena

Zen Apartments London Excel O2 Arena

Zen Apartments London - Excel O2 Arena Hotel

Zen Apartments London - Excel O2 Arena London

Zen Apartments London - Excel O2 Arena Hotel London

Zen Apartments London - Excel O2 Arena Reviews

4.0

4.6/10

Cleanliness

4.4/10

Staff & service

8.0/10

Amenities

3.8/10

Property conditions & facilities

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children

7 Jan 2019

Liked: Cleanliness, amenities, property conditions & facilities

Clean and tidy apartment. No extra sheets or towels however.

Stayed 6 nights in Dec 2018

4/10 Poor

Helle

20 Feb 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

10 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities

Nice place but however the service was horrible.. once we checked me, we contacted the management about house supplies 2 days later and no one ever came by to drop off any.

4/10 Poor

Dom, G

9 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

I usually don't post reviews unless they deserve them. Apartment was not clean at all, dirty floors dirty shower and the previous tenants body wash and shampoo were left on the shower floor. Would not stay here again

2/10 Terrible

Philip

6 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't book

The most disappointing stay ever. I booked a double room apartment and was fined of with 2 studios which were in separate buildings. One of which had no hot water during the stay and stank of Indian curry. We could not get hold of the owners neither could hotels.com who tried several times and who did not phone me back on the 2 promised occasions. I would not recommend these apartments nor hotels.com a ruined weekend which happens once a year with family from Italy and Ireland

4/10 Poor

Giles

2 Dec 2016

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Worst accommodation in forty years

Staff that meet you are not pleasant. They clearly only want your money. I would suggest you look for anywhere else but here

2/10 Terrible

Giles

2 Dec 2016

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth £5 a night

Room was in terrible condition. Shower didn't work, bed is broken. Awful just awful.

2/10 Terrible

Giles

2 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities

Worst stay ever

Terrible service. The room is half the size they advertise and very tired. The agents are rude and obnoxious. wished I had paid more and strayed somewhere nicer

6/10 Okay

Lynda

27 Nov 2016

Disliked: Cleanliness, property conditions & facilities

cheap for a London stay but shabby and disorganise

didn't receive a phone number to contact anyone and the address given was also incorrect. Other serviced apartments reception gave us a number. without that help we would not have found the apartment, we were told this happened all the time. once we arrived friendly welcome but odd experience of being asked for bank account details to refund a credit card pre payment for damages. told money been recredited to credit card 2 days later - still to check and confirm

2/10 Terrible

oluwole, houston

17 Sept 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst Embarrassment of my Life

They are agents renting out different apartments. They kept changing my location until finally I was given an apartment on the 4th floor of a building with the elevator not working. What a shame. Expedia should beware.

2/10 Terrible

Maged, Dubai

4 Sept 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrendous Experience!

Knowing that I would arrive late, I tried to contact the hotel many times in vain. Finally, I was able to get hold of one their employees and paid an additional GBP 30 for my late check in. Then we were told that check-in instructions would be sent to us with an hour, then we get total silence for another day. After repeated attempts, we receive an email, which references a location different than my original booking without any explanation, not to mention an apology. I arrive on the booking date and follow the directions, only to discover that the address given doesn't exist, as it's a mix of two locations! I went to both of them and was told by security personnel there are no keys for me. I managed to reach one the hotel employees, she informed me that my booking has been changed to a 3rd location! I keep walking in the rain from a location to another, until I reach the new place to find no security person over there to give me the keys. I managed to get the keys eventually, so I get in a mediocre, smelly, unclean apartment that is entirely different than what I had booked originally! I demand a full refund of my money as I didn't intend to stay in this horrible place they assigned to me without my consent. Guess what they told me: sorry we can't give your money back. So I find that my only obligation now is to warn others from this irresponsible company after the HORRENDOUS experience I have been through because of this SCAM and outright THEFT.