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Hôtel Le Relais

3.0 star property

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Photo gallery for Hôtel Le Relais

Daily buffet breakfast for a fee
Reception
Twin Room | Desk, iron/ironing board, free WiFi, bed sheets
Flat-screen TV
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking included
  • Air conditioning
  • Pet-friendly

Explore the area

Map
Rue de Strasbourg, Mail de l'Hippodrome, Lons, Pyrenees Atlantiques, 64140
  • Hippodrome de Pau
    ‪19 min walk‬
  • Zenith de Pau
    ‪4 min drive‬
  • Boulevard des Pyrenees
    ‪7 min drive‬
  • Pau (PUF-Pau - Pyrenees)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Comfort Room, 1 King Bed

Comfort Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 1 King Bed

  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Desk, iron/ironing board, free WiFi, bed sheets

Triple Room

  • 12 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room

Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • 15 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Hôtel Le Relais

Hotel in Lons with 24-hour business centre and 24-hour front desk
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, conference space and a 24-hour front desk. Housekeeping is not available.
Hôtel Le Relais offers 60 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include a bath and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hôtel Le Relais, you'll be within walking distance of Piscine Aqualons. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a 24-hour business centre, 4 meeting rooms and a conference centre
  • 13 minutes on foot from Piscine Aqualons and a 2-minute drive from Hippodrome de Pau
  • Pets welcome free of charge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. A terrace, multilingual staff, and room service (during limited hours) are also featured at the business-friendly Hôtel Le Relais. Self parking is free.

This 3-star Lons hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:00 AM.
On-site venue – This restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 4.50 to 11 per person
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (1,076 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 9.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.67 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 4.5 to 11 per person
  • Rollaway bed fee: EUR 9.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Le Relais Lons
Le Relais Lons
Hôtel Relais Lons
Relais Lons
Hôtel Le Relais Lons
Hôtel Le Relais Hotel
Hôtel Le Relais Hotel Lons

Hôtel Le Relais Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 146 reviews
Rating 8 - Good. 74 out of 146 reviews
Rating 6 - Okay. 22 out of 146 reviews
Rating 4 - Poor. 7 out of 146 reviews
Rating 2 - Terrible. 8 out of 146 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel rooms need updating. We book an hour before arriving but Hotel.com had not sent it through to the hotel. The receptionist gave us the room and said she would sort it out. Which she did telling us it came through 2 hours after we arrived
Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Stayed 1 night in Sep 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant and comfortable stay
Travelling to and from UK to Spain we find this a very convenient ovenight stop. A lift to all floors makes access very easy. Having tea/coffe making facilites is a real bonus. The rooms are a good size, the beds are comfortable and the linen is clean and fresh. I personally appreciate a bath however having the shower over the bath can make getting in and out a little hazardous. A hand rail would be a very good solution. The staff are very friendly and helpful. The hotel has good free car parking and it is located in a safe area with local hypermarket and other shops very close. There is a restaurant, a small bar and the breakfast is very good.
Stayed 1 night in Oct 2018

6/10 Okay

Peter

Stayed 1 night in Jul 2018

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location and good value.
We use this hotel as an overnight stop on our way to Spain and back. The room was a little tired but more than adequate. The overbath shower was a little awkward to operate. The staff are very pleasant and efficient. The hotel is very quiet at night and there is a handy supermarket and petrol station very close by. On-site parking is good and the area seems very safe.
Stayed 1 night in Sep 2017

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and quiet with good facilities
We travel to Spain quite regularly and this is a great overnight stop at a very reasonable cost. It is easy to find and easy to park in the free car park. The hotel is welcoming, the staff are helpful and the breakfast is very good. The rooms are comfortable and the beds are large. We really appreciate having tea and coffee in the room and having a bath with overhead shower is very welcome. There is a large supermarket very close by and several other shops. We will continue to use this hotel.

8/10 Good

fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

Michael, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality\price
Very friendly, good location, beautiful town.

10/10 Excellent

J Lees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our first time at a Kyriad hotel and we found that it was beyond our expectations.The hotel was excellent and the staff were exceptional, worthy of a 5* hotel. The room, although not massive, had a large king size double bed and was very clean and comfortable The climate control for heating was easy to use and made the room very warm to return to on a very cold January night. The car parking was on site and included. We shall certainly make this chain of hotels our 1st choice for our journeys to and from Spain to UK.

10/10 Excellent

ofelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good basic hotel at a decent price
A little bit outside the centre of Pau but given the late booking and the fact the city was full of people doing the Etape du Tour I was very happy with the price and quality of hotel. Would definitely stay here again.

8/10 Good

Floreale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Julien

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Nuit pour le travail, baignoire avec robinet cassé (impossinle de régler l'eau chaude, donc douche tiède) Une seule lampe fonctionnait, le chauffages vieux comme le monde fait un bruit d'enfer. Le drap du lit était taché de trace de pas... les chambres sont mal insonorisées. Franchement je ne me plains jamais mais plus jamais dans cette hôtel et je deconseille.. Le seul point positif est la boulangerie en face qui est excellente et avec un personnel agréable
Stayed 1 night in Nov 2024

8/10 Good

francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Jean-Cyril

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Nelly

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Guillaume

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

sebastien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Remi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Fabien

Stayed 1 night in Jun 2024

8/10 Good

Alain

Business traveller
Liked: Cleanliness, staff & service
Super acceuil et service .par contre les chambres sont un peu vieille.
Stayed 1 night in Jun 2024

8/10 Good

Alex

Liked: Room comfort
Stayed 1 night in Jun 2024

8/10 Good

Cédric

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pour ma part aucun soucis au niveau de la chambre
Stayed 2 nights in May 2024

10/10 Excellent

Joël

Stayed 1 night in May 2024