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4.7 out of 5

"I had a lovely two night stay here earlier this year. Whilst rooms are compact, the bed and pillows are extremely comfortable, and I like the large, ... " More

By a verified traveller on Sun 17 Sep 2023

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Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of citizenM Los Angeles Downtown's great location. During your stay, you'll be connected to a railway/underground station and just a quick walk from Grand Central Market. Free WiFi in public areas, a restaurant and a 24-hour gym are available.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 5 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • 11 minutes by foot from Walt Disney Concert Hall and a 2-minute drive from Crypto.com Arena

citizenM Los Angeles Downtown ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for citizenM Los Angeles Downtown

Everyone (2)
5 out of 5
I had a lovely two night stay here earlier this year. Whilst rooms are compact, the bed and pillows are extremely comfortable, and I like the large, bedside window. There was a problem on my second day with maintenance which led to me making a complaint on my way out that morning. When I returned in the evening, I mentioned it to the reception staff, who got the manager, he knew all about my concerns, explained what he had done to rectify the issue, and then offered me free breakfast the next morning, which I appreciated. As other reviewers have mentioned, the area is terrible, and not safe after dark (get Uber or Lyft everywhere, even if going a few blocks away for dinner). If this hotel was located in another area of LA I would consider returning, and I wouldn't have a problem staying in another CitizenM hotel.

Posted by on 17 Sep 2023

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5 out of 5

Posted by on 25 Aug 2022

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4 out of 5
Wir waren mit dem Hotel und Service sehr zufrieden. Die Unterkunft war sehr sauber und das Personal äusserst freundlich und zuvorkommend. Einzig die Zimmer waren relativ eng bemessen. Weiter hat uns die Umgebung des Hotels nicht gut gefallen, da es sehr viele Obdachlose in der Nähe des Hotel hat.

Posted by on 12 Dec 2021

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Comment from Hotel Management

15 Dec 2021 by citizen Ben

Hello citizen Fatbardha, Thanks for your review, we're really happy that you enjoyed the hotel and our friendly staff. Our rooms are compact, but we decided on functionality over space to ensure our rooms are full of the essentials and our XL beds are super comfy. For this reason we have designed our large living rooms, so guests can come down and enjoy the cool space. DTLA does have a homeless population and we are doing our best to support those organisations that provide help to these people. We look forward to having you stay with citizenM again soon. Best travels

About the citizenM Los Angeles Downtown

Location 361 South Spring Street, Los Angeles, CA 90013

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 5 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM Los Angeles Downtown. This 4-star Los Angeles hotel is smoke free.

  • 1 building
  • 315 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: Los Angeles Union Station (1.7 km / 1.1 mi)
  • Metro station: Historic Broadway Station (0.4 km / 0.3 mi)

Room Amenities

CitizenM Los Angeles Downtown offers 315 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Los Angeles hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

  • Pillowtop beds
  • iPad
  • LED television
  • Cable channels
  • Fridge
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (on request)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.

CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

  • Health or beauty spa nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

An adult aged 18 or older must assume all liability for the booking. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's CitizenM mobile app before check-in.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's CitizenM mobile app before check-in. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property uses wind energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Staffed front desk
  • Property mobile app recommended for guests
  • Guest will receive an email before arrival 24 hours
  • Property mobile app name CitizenM
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 10
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property is not currently implementing any enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards
  • Renewable energy source - wind
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 39 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • citizenM Los Angeles Downtown Hotel
  • citizenM Los Angeles Downtown Los Angeles
  • citizenM Los Angeles Downtown Hotel Los Angeles

You should know

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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