2/10 Hirveä
Homa
4.1.2025
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It is not worth the money
I stayed in Fairmont Century Plaza for about 10days and the telephone in the room just worked for the first night after that it was not working and i had to go down to reception if i wanted something the room was clean and and the room is modern and quiet,most of the staff are friendly and greeting except the other staff who are at reception desk and while i was complaining about the telephone line they said they can’t do anything.At first that i have arrived they said that i have paid for everything and my room is fairmont gold and i have free breakfast and snacks and dessert without charge except for alcoholic beverages so i went to the breakfast and at the end they sent me an extra bill charging me for 3,800$ (370$package +53$tax)per day,and when i complained they said even though you were gold package if you use the breakfast you need to be charged for it.
The most basic thing in a hotel room is having a telephone so you can reach out to the reception desk and they didn’t provide this and they told me they will send the engineer to my room and the engineer said he can’t do anything about this.
Homa
Yöpyi 9 yötä joulukuussa 2024