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4.5 out of 5

"Great hotel, nice breakfast, lovely pool and plenty parking spaces. Area around the hotel has good eating places and a Ralph’s grocery for anything y ... " More

By a verified traveller on Mon 14 Feb 2022

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Room, 2 Queen Beds (Courtyard)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed (Courtyard)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The free breakfast at Palm Garden Hotel gets good marks from our customers. During your stay, you'll be close to The Oaks. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.

  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Conejo Valley Botanic Garden and a few minutes from The Oaks
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Palm Garden Hotel ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palm Garden Hotel

Everyone (1) Family (5)
5 out of 5
Great hotel, nice breakfast, lovely pool and plenty parking spaces. Area around the hotel has good eating places and a Ralph’s grocery for anything you need. Would definitely use hotel again.

Posted by on 14 Feb 2022

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Comment from Hotel Management

21 Feb 2022 by Michael

We're so glad to hear you enjoyed your stay with us! Hope to see you again soon!

4 out of 5
The property is kept very clean and with a lovely courtyard garden. The new restaurant will open by summer 2024 (finally!). Pool area is good, but the cabana area needs new furniture, looks a bit too used and untidy. Also additional sun protection would be nice, quite some sunshades are broken and haven't gotten replaced since fall 2023 or spring 2023. Since the hotel considers themselves now Boutique style hotel, they should strive to get these little details right. Breakfast first morning after arrival also not quite there. Restaurant under construction since before Covid, they had no toast and bagels (toaster broken, info came from another guest instead of hotel!). No decaf coffee since 2023 at bfast anymore. We only went twice to bfast, it's not that great. No changes, no additional items offered. Hopefully that will be better when restaurant is open. Room was quiet and maids do the cleaning, but it should be stocked better with bathroom items. Additional coffee was given by front desk staff because maids forget to replace every other day.

Posted by on 20 May 2024

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Comment from Hotel Management

21 May 2024 by Valeria

Thank you for choosing to stay with us and letting us know how your stay was. We have directed your concerns to the corresponding departments.

4 out of 5
Close to FWY 101, good shopping in walking distance for quick grocery shopping. Restaurant to open in 2024 finally. Very nice upgrade to Jr. Suite which was awesome. The cleaning is good, just little things are overlooked. Very nice staff, janitor, front desk, maintenance staff. Pool is very good.

Posted by on 15 Oct 2023

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Comment from Hotel Management

19 Oct 2023 by Erika

Hi Birgit, thank you for sharing your experience with us. We are glad to hear you enjoyed your stay, and hope to see you back once our renovations have been completed!

5 out of 5
Have been visiting for 6th time now. The pool is very nice and clean. The rooms are newly furnished, but the electrical appliances could be all replaced as well, a bit outdated. They switched all in our room because they didn't work due to various reasons. Very nice staff. The buffet is a bit lacking, restaurant opening still pending, no variations at breakfast buffet nor decaf coffee. They have it in the rooms, why not at buffet? We haven't used the bfast buffet very often due to these reasons. If they manage to train their staff a bit better with regard to the new boutique style hotel, then this can be a hidden gem.

Posted by on 25 May 2023

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Comment from Hotel Management

27 May 2023 by Erika

Hi Birgit, thank you for sharing your experience with us. We have shared your concerns with the corresponding departments to ensure our rooms are always up to our standards. We appreciate you choosing to stay with us each time you stay in the area, and look forward to seeing you back once our renovations have been completed!

4 out of 5
Waren 3 Wochen im Hotel, alles in 2019 renoviert worden. Zimmer und Bad sind toll, TV riesig in Courtyard Zimmern. Neue Kühlschränke und Kaffeemaschine wären im Rahmen der Neugestaltung schon gut, auch Mikrowelle wirkt nicht modern, besonders nachdem Zimmer und Bad toll upgedatet wurden. Service freundlich, aber Kommunikation mit Zimmermädchen kaum möglich, sprechen fast alle nur spanisch. Daher auch umständlich, da dann alles über Frontdesk geht. Leider fehlt jeden Tag etwas nach der Reinigung der Zimmer, es wird nicht nach Liste abgestimmt, welche Dinge leer sind. Viel extra Arbeit für den Gast, entweder fehlte Kaffee, Duschgel, Toilettenpapier etc. Auch war es schwierig mit Handtüchern am Pool, nach diversen Nachfragen hat sich das verbessert. Für ein Boutique Hotel muss noch an dem Service gearbeitet werden. Hier fehlt die Vorgabe des Managements, damit die Mitarbeiter klare Vorgaben haben, was genau zu machen ist. Der Poolbereich ist top sauber. Der Pool groß und tipptopp in Ordnung. Leider wurden 2 x Betten bezogen und man übersah Blutflecken am Laken/Bettdecke. Das haben wir beim Management reklamiert, es wurde auch eingeräumt, dass dies inakzeptabel ist. Wie vorher erwähnt, muss das Management hier besser schulen und sein Personal besser anleiten. Beim ersten Zimmer war der Kühlschrank nicht ok, wir zogen dann in ein Zimmer Dank upgrade um. Hier gehört auch eine Kontrolle der Zimmer eingeführt, es ist nicht Aufgabe der Gäste, die defekten Sachen zu melden.

Posted by on 16 Oct 2022

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Comment from Hotel Management

18 Oct 2022 by Erika

Hallo Brigit, danke, dass du deine Erfahrungen mit uns teilst. Wir wissen Ihr Feedback zu schätzen und haben Ihre Bedenken an die entsprechenden Abteilungen weitergegeben, damit wir sicherstellen können, dass unser Eigentum immer unseren Standards entspricht. Wir hoffen, Sie nach Abschluss unserer Renovierungsarbeiten wiederzusehen. Danke, dass Sie bei uns bleiben!

5 out of 5
Bin zum 4. dort gewesen seit 2016, damals noch vor der großen Renovierung. Ist jetzt 3 Jahre danach mit ersten kleinen Kratzern an Möbeln, aber das liegt eben an den Gästen, die bei viel Wechsel auch mal kleine Gebrauchsschäden hinterlassen. Das Restaurant wird noch renoviert, ist aber im Herbst fertig. Im Sommer neue Lobby, das Frühstück ist pick up Mo. bis Fr., am Wochenende Buffet auf Terrasse. Daher etwas eingeschränkte Auswahl gegenüber früher, da hatte man kreativer sein können. Ist aber mit etwas eigenem Vorrat ok. Personal ist super, alle immer sehr freundlich und hilfsbereit, Front Desk und der Hausmeister, generell das ganze Team ist sehr familiär. Die Lage ist top. 1 Ausfahrt bzw. Auffahrt vom Fwy 101. Walgreens, Walmart, Ralph's (Lebensmittel) vor der Tür. Schön wären mehr Möbel für Kleidung im Zimmer, Haken/Garderobe zum aufhängen von Sachen.

Posted by on 5 Jun 2022

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Comment from Hotel Management

12 Jun 2022 by Efreyn

Thank you for the kind words, we're glad to have you back and hope to see you soon!

Property Features

Palm Garden Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A business centre and a meeting room are available. Event space at this hotel measures 6501 square feet (604 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Palm Garden Hotel. Free self parking is available. A complete renovation of Palm Garden Hotel was completed in August 2019. Smoking is allowed in designated areas at this Thousand Oaks hotel.

  • 140 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6501 sq ft of conference space
  • 604 sq. m of conference space
  • Built in 1970
  • Continental breakfast (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Palm Garden Hotel offers 140 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. 42-inch LCD televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in August 2019.

  • LCD television
  • Digital channels
  • Premium channels
  • Fridge
  • Microwave
  • Coffee maker
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Selvin's Restaurant – On-site restaurant. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:30 AM

Special check-in instructions:

An adult aged 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 5.0 per night.

Pet Policy

  • Pets: USD 25 per accommodation, per day (maximum USD 200 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free
  • Debit cards
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per day (maximum USD200 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Palm Hotel
  • Hotel Palm Garden
  • Palm Garden
  • Palm Garden Hotel
  • Palm Garden Hotel Thousand Oaks
  • Palm Garden Thousand Oaks
  • Hotel Palm Garden
  • Palm Garden Hotel Hotel
  • Palm Garden Thousand Oaks
  • Palm Garden Hotel Thousand Oaks
  • Palm Garden Hotel Hotel Thousand Oaks

You should know

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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