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Sheraton Universal Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Universal Hotel

Exterior
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, in-room safe, desk
Water view
Exterior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Restaurant
  • Gym
  • Hot tub
  • Housekeeping
    Housekeeping

Explore the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • The Wizarding World of Harry Potter™
    7 min walk
  • Universal Studios Hollywood
    8 min walk
  • Universal CityWalk
    12 min walk
  • Burbank, CA (BUR-Hollywood Burbank)
    18 min drive

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Family Room, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed with Sofa bed, Non Smoking

Family Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Traditional Room, 2 Double Beds, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking

  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Lanai

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Double Beds

  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Hilton Los Angeles/Universal City
Pool
Pet-friendly
Restaurant
Air conditioning
4.3 out of 5, Excellent, (2478)
The price is €263
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hilton Los Angeles/Universal City

About this property

Sheraton Universal Hotel

Hotel with a fitness centre, a quick walk to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the breakfast at Sheraton Universal Hotel. During your stay, you're just a quick walk from Universal Studios Hollywood. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at The California's
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort, comfy beds and cleanliness
  • Just a 1-minute drive from Universal Studios Hollywood and 5 minutes from Capitol Records Tower
  • Pets welcome for a fee (restrictions apply)
Sheraton Universal Hotel offers its guests an outdoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and 17 meeting rooms are available. Event space at this hotel measures 32774 square feet (3045 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available.

This 4-star Universal City hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:30 AM.
The California's – This restaurant specialises in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar – This poolside bar specialises in Californian cuisine and only serves light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
In the Mix Lobby Bar – This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (USD 39.60 per night)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 8 November 2024 to 20 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 1 (weight limit: 40 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self-parking fee: USD 39.60 per night (in/out privileges)
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2229 out of 3632 reviews" "
Rating 8 - Good. 715 out of 3632 reviews" "
Rating 6 - Okay. 352 out of 3632 reviews" "
Rating 4 - Poor. 175 out of 3632 reviews" "
Rating 2 - Terrible. 161 out of 3632 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

2/10 Terrible

Eunice

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Curt

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Courtney

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to the Sheraton to visit Universal Studios. The location can't be beat. The shuttle is a HUGE plus but we also walked one day and it really wasn't that far. Every single staff member we talked to was incredible, professional and nice. The pool, bar and restaurant were all great. My only cons were they closed the pool for a bit to do a photoshoot, which was fine but notice would have been great. Thankfully it wasn't closed long. The cleanliness of the room could be improved, seems like they likely don't give staff enough time to clean each room. However the beds were beautifully made and the amenities were great. We've learned to bring our own disinfectant sprays/rags to get hotel rooms feeling a little cleaner. Overall this is one of the best stays we've had.
Stayed 3 nights in Aug 2024

8/10 Good

Midna

Stayed 2 nights in Aug 2024

8/10 Good

Lifang

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is very close to Universal City, only 7~8 minutes' walk. The property facilities are some old.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and very nice, great location
Stayed 1 night in Aug 2024

10/10 Excellent

Yihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view, kind staff, walking distance to universal studio.
Stayed 3 nights in Aug 2024

8/10 Good

Nnedimma

Liked: Cleanliness, staff & service
Nice hotel. A little inconvenient with getting people to fix things. Otherwise it was a good place to stay.
Stayed 5 nights in Aug 2024

10/10 Excellent

FARIBORZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and safe
Stayed 2 nights in Aug 2024

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Extreme rim of

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy
Stayed 5 nights in Aug 2024

10/10 Excellent

Satjeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel travelling with kids
I was travelling with my 3 boys and we had an amazing time. Service was great. Staff were very welcoming.
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Stayed 1 night in Aug 2024

10/10 Excellent

Seth

Stayed 1 night in Aug 2024

10/10 Excellent

David

Stayed 1 night in Aug 2024

10/10 Excellent

Tabasam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean property
Stayed 2 nights in Aug 2024

8/10 Good

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
The property and amenities were nice. Staff were friendly. Shuttle was provided to get to and from Universal Studios. Only complaint was the pull out sofa. I booked a last minute trip and there wasn't any rooms with 2 queens left, so I was stuck with a room with a king bed and pull out sofa. My teenagers slept on it and complained that it was hard. It needs an extra layer of memory foam topper.
Stayed 2 nights in Aug 2024

10/10 Excellent

Saeede Seyedahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its beautiful area,. Good view
Stayed 4 nights in Aug 2024

4/10 Poor

Luis Francisco

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There were lots of ants in the room, particularly by/on the bed. When we went to the front desk, at first they were like "there are no rooms avilable", but after they checked with "someone else" they found a room.
Stayed 2 nights in Aug 2024

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, good value and very helpful staff
Stayed 1 night in Aug 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, walking distance to the nearest metro station that connects to Hollywood and 2-3 minutes walk to universal studios. Pathway in and out of the hotel could be improved but over wise a very good hotel to consider while staying in Los Angles.
Stayed 6 nights in Aug 2024

10/10 Excellent

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Kind staff, clean rooms, shuttle for universal studios is available.
Stayed 2 nights in Aug 2024

2/10 Terrible

michelle

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels I have the displeasure in staying at. dirty corridors food left rotting and smelling for over 24hours this felt like a motel not a 4 star hotel. Adding food to my bill which I did not order tv did not work. Problems with a dirty shower. The general manager did not care I was just a bother to him and he let me that.
Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick walk to Universal Studios up the hill. Staff was great holding our bags before and after check in so we could enjoy our time at Universal.
Stayed 1 night in Aug 2024