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Krystal Grand Los Cabos - All inclusive

4.0 star property

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Photo gallery for Krystal Grand Los Cabos - All inclusive

3 outdoor pools, pool umbrellas
Altitude Junior Suite Ocean Front King | In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
3 outdoor pools, pool umbrellas
Food and drink

Reviews

6.8 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Carretera Transpeninsular Km 29, San José del Cabo, BCS, 23400
  • Costa Azul Beach
    ‪4 min walk‬
  • Palmilla Beach
    ‪15 min walk‬
  • Club Campestre Golf Course
    ‪4 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪20 min drive‬

Room options

View all photos for Altitude Junior Suite Swimout Ocean Front King

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front King

  • 70 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Palmilla Garden View Double

View from room

Deluxe Palmilla Garden View Double

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double at BelAir SunClub

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Junior Suite Ocean Front King

View from room

Altitude Junior Suite Ocean Front King

  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for One Bedroom Suite at BelAir SunClub

One Bedroom Suite at BelAir SunClub | View from room

One Bedroom Suite at BelAir SunClub

  • 63 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Palmilla Garden View King

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Palmilla Garden View King

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Ocean Front Double

View from room

Altitude Junior Suite Ocean Front Double

  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Swimout Garden View King

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King at BelAir SunClub

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Krystal Deal of the Day

In-room safe, desk, soundproofing, iron/ironing board

Krystal Deal of the Day

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Presidential Suite Ocean View

Altitude Presidential Suite Ocean View | View from room

Altitude Presidential Suite Ocean View

  • 117 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Palmilla Ocean view King

Suite Palmilla Ocean view King | View from room

Suite Palmilla Ocean view King

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Swimout Ocean Front Double

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front Double

  • 70 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite Palmilla Ocean view Double

Suite Palmilla Ocean view Double | View from room

Suite Palmilla Ocean view Double

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

View from room

Junior Suite Ocean View Double

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Governor Suite Ocean View

Altitude Governor Suite Ocean View | View from room

Altitude Governor Suite Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Krystal Grand Los Cabos - All inclusive

Family fun on the beach, with 3 outdoor pools, near Costa Azul Beach
Spend the day catching some rays at the beach, relaxing by one of Krystal Grand Los Cabos - All inclusive's 3 outdoor swimming pools or pampering yourself at the full-service spa.
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with a safe and a hairdryer. 58-inch LED televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.
Guests can indulge in a pampering treatment at the property's full-service spa, Eternity Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.
Our customers tell us that they can't get enough of the pool at Krystal Grand Los Cabos - All inclusive. During your stay, you're just a quick walk from Costa Azul Beach. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at The "O", a buffet restaurant with ocean views
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body treatments, body scrubs or manicures and pedicures at Eternity Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the clean guestrooms
  • Steps from Costa Azul Beach and a 5-minute drive from San Jose del Cabo Art District
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Krystal Grand Los Cabos - All inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 8 meeting rooms available. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star San José del Cabo property is smoke free.

The "O" – Overlooking the ocean, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ayami – This diner specialises in Asian cuisine and only serves dinner. Open selected days.
Risotto – Overlooking the ocean, this diner specialises in Italian cuisine and only serves dinner. Open selected days.
Hacienda Mortero – Overlooking the ocean, this restaurant specialises in Mexican cuisine and only serves dinner. Open selected days.
The Grill – Overlooking the ocean, this restaurant specialises in international cuisine and serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free covered valet parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda Mortero
  • Risotto
  • The "O"
  • The Grill

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 58-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Los Cabos - All inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.93 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property

Krystal Grand Los Cabos - All inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 646 out of 2163 reviews
Rating 8 - Good. 472 out of 2163 reviews
Rating 6 - Okay. 402 out of 2163 reviews
Rating 4 - Poor. 287 out of 2163 reviews
Rating 2 - Terrible. 356 out of 2163 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Maica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
As soon as we arrived we had bel air time share sales people greet us and want us to sign up for their vip things, we said firm no & they said it's now or never for these promos. Lies. The room was great except that the neighbouring hotel is under construction. A lot of staff don't speak English. We like the layout of resort except the kids are is so dark. The resort is lacking entertainment no Center stage no performers. There was a DJ for 2 nights the music was so loud you can hear it in your room. The music was crazy techno one night and pop music the other. We tried 2 of the 3 restaurants, they are walk in only /no reservations. The portion of food is tiny and the wait is so so so long especially at the Italian restaurant. We always end up at buffet afterwards. There is only 1 buffet and sometimes they are closed. The pools are good, they are warm at evening. The pool entertainment was great. We were waiting in lobby for our excursion and a timeshare scammer wasted our time for 1hr. They don't disclose the truth, just tell us you're trying to sell us something but they are trying to trick us. They actually ruined our experience, they mentally drain you. After that we had a hard time trusting anyone that approached us. It's not a big resort, great for families, not a lot of walking. The beach, the pool beds and the pools were great. Food is good enough and room was clean & good size.
Stayed 7 nights in Dec 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 4 nights in Dec 2024

10/10 Excellent

Alysa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed booking through Expedia, site had lots of good food and I was impressed, pool was great and lots of friendly staff even when guests got crazy. I would go back
Stayed 1 night in Dec 2024

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service
Beautiful Location with Room for Improvement
Our stay had many highlights, starting with the unbeatable location right on the beach. The staff were welcoming and friendly, adding to the overall pleasant experience. The sunrises here are truly breathtaking and a must-see for any guest. However, there were areas that could use improvement. The food was average, which is to be expected for this level of an all-inclusive resort. A significant drawback was the pool chair situation—guests would reserve chairs with towels as early as 7 a.m., often leaving them occupied for the entire day, regardless of whether they were actually using them. Additionally, the gym and spa felt like afterthoughts. Located in the basement with no windows, the spaces were outdated and limited in equipment, not meeting the standards expected from a hotel of this caliber. Overall, the location and friendly staff make it worth visiting, but some updates and policy changes could elevate the experience significantly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mauricio

Stayed 4 nights in Dec 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Jagdeep

Liked: Cleanliness
Stayed 4 nights in Nov 2024

6/10 Okay

Nirma

Liked: Cleanliness
Disliked: Staff & service
No fue bueno el servicio en los restaurantes nunca avían toallas no shows nocturnos avían chinches en la cama avían moscas en el bufet el conserje de Expedia no cumplió con lo prometido íbamos a celebrar aniversario yo siento que mal invertí en estas vacaciones lo siento pero es la verdad y tengo pruebas de las mordidas de las chinches😞
Stayed 4 nights in Dec 2024

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriel and Jose at the Expedia Desk are absolutely amazing. Very knowledgable, friendly, always willing to help. We enjoyed seeing their faces each morning. These two are gems!
Stayed 7 nights in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
The All-Inclusive is a great deal.
Stayed 3 nights in Oct 2024

8/10 Good

Aisha Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"Disappointing and Overpriced: Avoid Krystal Grand Resort at All Costs! My stay at Krystal Grand Resort was an unmitigated disaster. From the unfriendly staff to the numerous broken promises, this resort failed to deliver on even the most basic expectations. The so-called "welcome package" included a timeshare presentation, which promised massages and other perks. However, when I tried to book a massage, I was told the spa was fully booked for the entire week! The room was a disaster. After three days, I had to call the front desk to request housekeeping, as the room had not been cleaned once. The A/C didn't work, making the room unbearable. The food options were extremely limited and of poor quality. The buffet was subpar, with many guests agreeing that the meals were disappointing. The seating options were scarce, and when a family requested to have tables slid together, the staff refused, turning them away. The pools were a joke. While the kids' pool received all the attention from the entertainment staff, with foam parties and DJs, the adult pool was left with elevator music and locals bringing in children, despite the supposed "adults-only" policy. The staff didn't seem to care. To add insult to injury, the power continually went out, and the loud generators kept the lights on, making it impossible to relax. Considering the exorbitant prices, Krystal Grand Resort is an absolute rip-off. I would have been better off staying at the RUI.
Stayed 3 nights in Dec 2024

2/10 Terrible

HEE JUNG

Stayed 4 nights in Dec 2024

10/10 Excellent

Nicole, Chestermere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that worked there was very friendly and willing to help. It is a beautiful resort. The only thing I didn't like was we weren't checked in by the Expedia rep so we missed out on some of our Expedia perks. It was a great stay I miss it already.
Stayed 7 nights in Dec 2024

10/10 Excellent

Carrie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I spent the Christmas Holiday at this beautiful resort. There were numerous food options, great music including live performances, also the amenities were also for the Altitude guests. We truly enjoyed our time at this resort and will be returning. This is definitely a place to spend Christmas, all the smiling faces, beautiful people and great staff made it worth it. Not to add we got to enjoy excursions and tours on Christmas Eve and Christmas Day! Amazing!!!
Stayed 3 nights in Dec 2024

2/10 Terrible

Malissa

Liked: Staff & service
Disliked: Amenities
Not enough pool entertainment, need more variety at buffet food was repetitive. When we arrived the sheets were dirty. The sofa also had stains on it. Balcony but no chairs. They never replenished the water in mini bar.
Stayed 4 nights in Dec 2024

6/10 Okay

Alisha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities
A little disappointed, we had talked to them several times about making a dessert or cake for my sons first birthday, even offering to pay extra, and they just brushed us off everytime and when the day came told us they needed 24hours notice for special occasions... i had given them 7 days notice
Stayed 8 nights in Dec 2024

10/10 Excellent

Jennifer Lynn, Stettler

Stayed 7 nights in Nov 2024

8/10 Good

shahin

Liked: Cleanliness, staff & service, property conditions & facilities
every thing was good
Stayed 5 nights in Dec 2024

4/10 Poor

Marshawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on this hotel really sold me. However it’s not what you get in person. The communication of things happening around the property is terrible. Once it got dark there wasn’t much happening. The buffet literally had the same thing every single day. The kids pool area is in such a bad spot that it get no sun and the water is freezing. We got put in a room that had a broken patio chair and it took several calls before someone came to fix it. Actually most things took several calls outside of room service. Also this is by the water that you should swim in although people do the waves at this end are very dangerous and it doesn’t say that anywhere on this resort page.

2/10 Terrible

aya

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid Kristal Grand in Cabo – Complete Disaster Staying at the Kristal Grand in Cabo was one of the worst decisions I’ve ever made. The rooms were absolutely filthy and nothing like the photos online. Stains on the bedding, hair in the bathroom, and a musty odor made the experience unbearable. It was clear housekeeping barely put in any effort despite our repeated complaints. The food was even worse—completely inedible. The buffet consisted of stale, lukewarm options that looked like they’d been sitting out for hours. The à la carte restaurants weren’t any better, serving undercooked meat and tasteless dishes. We had to eat off-site just to avoid getting sick. The staff at this resort were some of the most dishonest I’ve ever dealt with. They made promises they never kept—everything from room upgrades to restaurant reservations was just empty words. Their attitude toward guests showed a complete lack of care. The worst part? The positive reviews on Expedia are misleading at best and likely fake. There’s no way anyone who stayed here could genuinely think this place deserves more than one star. Save yourself the disappointment and frustration—do not book at the Kristal Grand. It’s a complete scam and not worth a single penny. Spend your hard-earned money somewhere else.

10/10 Excellent

Steven Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was curtious and nice. Expedia crew was always checking in with us to make sure we were comfortable.
Stayed 7 nights in Dec 2024

10/10 Excellent

gagan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with supportive staff, special thanks to Gabriel Avila who was outstanding in hospitality.
Stayed 5 nights in Dec 2024