Hotel Riu Palace Cabo San Lucas - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Cabo San Lucas - All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Gazebo
View from property
Poolside bar
Exterior detail

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Bar

Explore the area

Map
Camino Viejo a San Jose del Cabo Km 4.5, Cabo San Lucas, BCS, 23410
  • Medano Beach
    ‪4 min walk‬
  • Cabo San Lucas Bay
    ‪5 min walk‬
  • The Arch
    ‪8 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪38 min drive‬

Room options

Junior Suite, Ocean View (C)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-CA)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room (Super Saver | C)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (C)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up | 18+ | C)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

Room (Super Saver | B2C-CA)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim Up | 18+ | U)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite (E)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Swim Up | 18+ | U)

  • 32 sq m
  • Sleeps 6
  • 4 Double Beds

Double Room, Ocean View (B2C-US)

  • 29.8 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | 18+ | B2C-US)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Partial Ocean View (B2C-US)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (U)

  • 32 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, Partial Ocean View (U)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • 32 sq m
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (Swim-Up | 18+ | C)

  • 32 sq m
  • Sleeps 6
  • 4 Double Beds

Junior Suite (Swim-Up, M)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

Suite, Jetted Tub, Ocean View (M)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up, L)

  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Sea View (L)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (M)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (L)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Suite, Jetted Tub, Ocean View (L)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite, Connecting Rooms (Swim-Up | 18+ | B2C-CA)

  • Sleeps 6
  • 4 Double Beds

Standard Double Room (M)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (U)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Partial Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, 2 Bedrooms (Swim Up | 18+ | B2C-US)

  • Sleeps 6
  • 4 Double Beds

Junior Suite (Swim-Up | 18+ | B2C-CA)

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 4 Double Beds

Junior Suite, Partial Ocean View (B2C-CA)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Hotel Riu Palace Cabo San Lucas - All Inclusive

Family fun on the beach, with 6 outdoor pools, near Cabo San Lucas Bay
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Cabo San Lucas - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Cabo San Lucas - All Inclusive offers 692 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor tennis courts and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

Guests aged under 18 years old are not allowed in the health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a mud bath, a sauna and a hot tub. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
The free breakfast at Hotel Riu Palace Cabo San Lucas - All Inclusive gets high marks from our customers. During your stay, you're just a quick walk from Medano Beach. Free WiFi in public areas, free self-parking and 6 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • For dining with garden views, stop by El Medano, one of the property's 6 restaurants and 6 bars/lounges
  • Take a swim in the 6 outdoor pools
  • Treat yourself to massages, facials or thalassotherapy at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes 2 outdoor tennis courts, a gym and a steam room
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute walk from Medano Beach and 5 minutes on foot from Cabo San Lucas Bay
Hotel Riu Palace Cabo San Lucas - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Cabo San Lucas - All Inclusive offers its guests a full-service spa, 6 outdoor swimming pools, outdoor tennis courts, and a health club. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a steam room, and a rooftop terrace are also featured at the family-friendly Hotel Riu Palace Cabo San Lucas - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Cabo San Lucas property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
El Medano – Overlooking the garden, this buffet restaurant only serves breakfast.
San Jose – This theme restaurant serves lunch and dinner. Open daily.
Mar de Cortes – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Krystal – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Misaki – Overlooking the garden, this theme restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Medano
  • Krystal
  • Mar de Cortes
  • Misaki
  • San Jose

Things to do

  • 2 outdoor tennis courts
  • 6 outdoor pools
  • Basketball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Piano
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Cabo San Lucas - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Cabo San Lucas
Cabo San Lucas All Inclusive Riu
Cabo San Lucas Palace
Cabo San Lucas Riu All Inclusive
Palace Cabo San Lucas
Palace Cabo San Lucas All Inclusive
Riu Cabo San Lucas All Inclusive
Riu Palace All Inclusive Cabo San Lucas
Riu Palace Cabo San Lucas
Riu Palace Cabo San Lucas All Inclusive
Riu Palace Cabo San Lucas All Inclusive All-inclusive property
Riu Palace
Riu Palace Cabo San Lucas All Inclusive
Hotel Riu Palace Cabo San Lucas - All Inclusive Cabo San Lucas

Hotel Riu Palace Cabo San Lucas - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2577 out of 4359 reviews
Rating 8 - Good. 1008 out of 4359 reviews
Rating 6 - Okay. 448 out of 4359 reviews
Rating 4 - Poor. 161 out of 4359 reviews
Rating 2 - Terrible. 165 out of 4359 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Our stay was great. Staff was amazing everywhere in the resort.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly and helpful. Everyone is always happy to help in any way! It was a great vacation!
Stayed 7 nights in Jan 2025

10/10 Excellent

Lilybeth, union

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service . Excellent whoever is in charge of room 4157 housekeeping excellent service . Room is always clean . The only thing needs a little improvement will be the lunch food choice and some dinner choices too . Need to focus on every night theme . Like if it’s seafoods night expecting to have oysters , crab legs and etc. Asian night will have some dimsum . The presentation of the food needed a little improvement. I expect more good quality of food in comparison with other Riu facilities . We visited Mexico 6x and most of the food choices are great . Riu palace needed to improve the food choices and the quality . Also need a little improvement with live entertainment. Need more improvement regarding the show . If it’s Mexican night , we expect a Mexican singer with guitar that will make the place more happier. More costumes and effects . This was the most expensive place that we stayed in Mexico so we are expecting more that the previous hotel/ resorts that we stayed . I will give the place 7/10. Just need a little bit improvement with the food choices and quality. More live entertainment.
Stayed 6 nights in Jan 2025

10/10 Excellent

Michele, Marlborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely gorgeous!!! The staff is extremely friendly and very attentive. There are so many staff members and they act as a very well oiled machine. The food is amazing, the property is very clean. Would absolutely go back!
Stayed 5 nights in Jan 2025

6/10 Okay

Seda

The property is nice and clean. However, the biggest problem we had was the high humidity in the rooms. The air is so humid our clothes got humid while hung in the closet. We even switched rooms once but it was the same story. At least on the 2nd floor. My brother's family has been staying there 3 times and theg had the same issue on that floor.
Stayed 7 nights in Dec 2024

10/10 Excellent

NELSON, Cape Coral

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENTE PROPIEDAD
Stayed 11 nights in Dec 2024

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property
Stayed 6 nights in Dec 2024

8/10 Good

Susan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought everything was wonderful and I really loved the accommodations and service. The only thing I feel needs improvement is the buffet food was barely warm. The hot food needs to be put on a hot plate to keep it warm/ hot . Ty
Stayed 5 nights in Jan 2025

10/10 Excellent

Beverly, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty setting, rooms good, bed uncomfortable but clean. Very noisy at night outside. No place to make change for American currency so we could tip.
Stayed 4 nights in Jan 2025

6/10 Okay

Archana

Travelled with family
Disliked: Staff & service
I had very high hopes of having a good time in Cabo because I had a great times in Cancun, Punta Cana and similar places. I and my wife went there for 4 days. The first night we reached there at 11:30pm. We were very hungry as our flight was much delayed. When we went into the room... jeeze! first thing that came to my mind was "is this a 5-star hotel???". The room was fairly big. Furnitures were awful/broken. Curtains were torn/stitched. Sofa was like bought in from a second hand market. Anyway, we called for room service. All they had was sandwich and nachos. REALLY??? Ate it reluctantly as there was no other choice. OK, it was time to sleep. I called to get an extra pillow. Half an hour passed and no one came, so I called again. Some one came after another 20 minutes with two sofa cushions and said they don't have extra pillows. WHAAAAT!!! 5-star hotel and they don't have extra pillows??? That was our first night experience/impression. Very bad. Next day we called for breakfast and ordered continental b/f with fruits and hot tea. They bring 4 toast, 2 butter, 2 small pieces of pineapple, two small pieces of cantaloupe and some hot water. THAT'S IT for continental b/f. I had to call again for tea bags. They say they have 7 restaurants. We tried all of them. Except for the buffet place, other restaurants were pathetic. We couldn't eat one bite in the Bombay restaurant, not one bite in the Japanese restaurant. Food was served COLD. Preparation was as if it was made 2 days a

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Mackenzie

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the service was really good. Staff was always very nice and accommodating.
Stayed 7 nights in Dec 2024

10/10 Excellent

Evanthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Vibhor

Stayed 3 nights in Dec 2024

6/10 Okay

Laura

Travelled with family
Noisy people
Stayed 5 nights in Jan 2025

10/10 Excellent

Amber R

Stayed 6 nights in Dec 2024

10/10 Excellent

Rubicel

Stayed 4 nights in Dec 2024

8/10 Good

Jack, Fishers

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and property are clean and well kept. The servers in the restaurants are good and attentive. The bartenders at the pool are very good! They say they don’t take reservations for dinners, so you show up at 6:30 or 7 pm (a reasonable time to eat dinner) and they tell you they have no more seating for the night. You look in the restaurant and it is half full. When you ask for an explanation they say that you have to show up at 5:30, when they open, and put your name on a wait list. Then they’ll tell you when to come back - which is a reservation!!! They should just have a place where you can make reservations every morning for each restaurant. Guests could get in line and try to get a reservation or choose to eat at the buffet or leave the property. This way, the staff and chef could better prepare and guests could plan their day around their dinner plans. We’ve been to other resorts in Mexico that do it this way and it is very effective. Otherwise, the food is very good.
Stayed 6 nights in Dec 2024

8/10 Good

darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my only complaint was the quality of some food was mediocre. New Year's buffet was great!
Stayed 6 nights in Dec 2024

10/10 Excellent

Tasha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful vacation spot!
Stayed 4 nights in Dec 2024

8/10 Good

Shelley M

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Food was excellent! Extremely clean property. Rooms are a bit dated but very comfortable bed. Only wish was for an adults only pool and area.
Stayed 10 nights in Dec 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

irene

Stayed 3 nights in Dec 2024

10/10 Excellent

reyna

Liked: Cleanliness
Stayed 7 nights in Dec 2024