The room description listed a hairdryer as one of the provided amenities. In my experience, every hotel room includes one. However, my room did not have a hairdryer. When I called the front desk, I was told that not all rooms are equipped with them. I checked my booking, and it clearly stated that my room would have a hairdryer. I called the front desk again, and this time, they located one. When my friend went to pick it up, the front desk clerk said she had it ready for her. However, upon plugging it in, we discovered that the hairdryer didn’t work at all! As a result, we had to attend our event with wet hair. This basic necessity was lacking in the room, and we were left feeling really disappointed and dismissed.