4/10 Huono
Kim
14.12.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I went to a work party in the area and got back to my room about 12:30 am. My room key(s) were not working so I went to the front desk to try to have them help me get in and the front door was locked. It was after midnight and I knocked several times and no one answered so I tried to open the door. The front desk clerk finally came out and was extremely rude, mean, and downright scary. He was literally screaming at me, accusing me of trying to break the door! I was shocked and very intimidated. All I did was knock and try to turn the handle!!. He finally took my key card and fixed it but did not apologize. I’m appalled that someone would treat me that way just for trying to get help to get into the room I paid for.
I called the one 800 number to report the incident and I do have to say that the gentleman that answered my call was extremely polite and helpful and promised me that the situation would be addressed.
Kim
Yöpyi 1 yön joulukuussa 2024