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Palazzo Alexander Hotel

4.0 star property

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Photo gallery for Palazzo Alexander Hotel

Junior Suite Tosca with balcony | Balcony view
Junior Suite | Down duvets, minibar, in-room safe, individually furnished
Lobby sitting area
Junior Suite | Down duvets, minibar, in-room safe, individually furnished
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Via Santa Giustina 48, Lucca, LU, 55100
  • Lucca Courthouse
    ‪1 min walk‬
  • Lucca City Hall
    ‪3 min walk‬
  • Puccini Museum
    ‪3 min walk‬
  • Lucca (LCV)
    ‪23 min drive‬

Room options

View all photos for Junior Suite Tosca with balcony

Junior Suite Tosca with balcony | Down duvets, minibar, in-room safe, individually furnished

Junior Suite Tosca with balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Down duvets, minibar, in-room safe, individually furnished

Triple Room

  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Double Room Single Use

Double Room Single Use | Down duvets, minibar, in-room safe, individually furnished

Double Room Single Use

  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Down duvets, minibar, in-room safe, individually furnished

Standard Double Room

  • 16 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Down duvets, minibar, in-room safe, individually furnished

Junior Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Down duvets, minibar, in-room safe, individually furnished

Family Room

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Palazzo Alexander Hotel

Hotel in Lucca with 24-hour front desk and bar/lounge
This smoke-free hotel features a bar/lounge, a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning.
Palazzo Alexander Hotel offers 12 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. 50-inch Smart televisions come with premium satellite channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

This Lucca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Palazzo Alexander Hotel. During your stay, you're just a quick walk from Lucca Courthouse. Enjoy features like free WiFi in public areas, plus a bar and dry cleaning service.
  • Free WiFi and wired Internet
  • Enjoy drinks at the bar/lounge
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the comfortable guestrooms
  • Steps from Lucca Courthouse and Lucca State Library
  • Airport and local-area shuttle service available for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Palazzo Alexander Hotel. The hotel can provide concierge services and wedding services.

This 4-star Lucca hotel is smoke free.

24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a first aid kit and window guards
Palazzo Alexander Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alexander Palazzo
Hotel Palazzo Alexander
Palazzo Alexander
Palazzo Alexander Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Lucca
Palazzo Alexander Hotel Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Hotel Hotel Lucca

Palazzo Alexander Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 516 out of 726 reviews
Rating 8 - Good. 174 out of 726 reviews
Rating 6 - Okay. 28 out of 726 reviews
Rating 4 - Poor. 6 out of 726 reviews
Rating 2 - Terrible. 2 out of 726 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend
Stayed 8 nights in Oct 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Alexander is a gem of a property, beautifully restored and well-maintained. Staff is extremely friendly and helpful. Generous American style breakfast. Highly recommend for anyone visiting Lucca.
Stayed 1 night in Oct 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful and professional staff. Beautiful lobby area where a delicious breakfast is served. We stayed in the Tosca Room which has a balcony overlooking Lucca and the surrounding hills; very unique for inside the wall. We would love to come back again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff, very helpful
Stayed 2 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Doug, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff pay extra special attention to detail. And every detail is and was appreciated. Highly recommended.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brendan

Stayed 1 night in Aug 2024

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The rooms are big with a Tuscan Palazzo feel. Gabriel and his father are really helpful guiding you with restaurants and around the city. Good breakfast, gentleman serving in the morning is very nice. It was a lovely stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Seyed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel Alexander
Perfectly charming and friendly, we had a lovely time at this well located and comfortable hotel in Lucca. Very helpful staff. It was very, very hot but our room was just cool enough. Would definitely come back.
Stayed 1 night in Aug 2024

8/10 Good

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff. Would highly recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A family owned business and it showed! The staff were very courteous, helpful and friendly. Nothing was too much trouble. I would stay there again because of the staff! Breakfast great.
Stayed 1 night in Aug 2024

6/10 Okay

Sean, Marysville

Travelled with family
Liked: Cleanliness, staff & service
Getting to the hotel is tricky with luggage. The streets are very narrow and leaving your car overnight in a parking lot several blocks away is a little scary. The entire area of Lucca is very old, so it is no surprise that the hotel is older. However the rooms were air conditioned which we were very thankful for. The staff was amazing and the cook to order breakfast was a pleasant surprise.
Stayed 1 night in Aug 2024

10/10 Excellent

Susan L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Lucca
Beautiful hotel in a great location inside the walls of Lucca. We unloaded our car in front of the hotel with the gracious help of the staff, parking was close by and comfortable to get to. The rooms were clean, comfortable and we had a wonderful stay. Breakfast was delicious, scrambled eggs & bacon, kids had yummy pancakes and the service was amazing. We will return!
Stayed 1 night in Jul 2024

10/10 Excellent

Bolivar, Callao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palazzo Alexander has an excellent location for easy access to Lucca`s sights, and provides a comfortable, nicely elegant setting to its customers. The staff is welcoming, helpful and very friendly. Our room had plenty of light and space. We will be pleased to return.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff in a wonderful location!
Fantastic staff. Lovely breakfast available at good hours. The air-con unit in our room was quite loud but incredible! Great shower. Really comfortable bed and pillows. Located just inside the walls of Lucca, but away from the busy areas so really quiet. Short walk away is a drinking fountain where we topped up our water bottles each day. Worth noting that you can hear everything those in the rooms around (next to/above) are doing (showering, hairdryer, going to the toilet....) so if you are a light sleeper bring ear plugs! After we checked in during the early evening, we rested for a while before going out for dinner. When we returned the front door was locked and the lights at reception were off. A member of staff then came over and let us in. Turns out we were meant to leave our key at reception when going out but we had no idea! So they thought everyone was in bed as no missing keys... Never had to do this before (but then again can't remember the last time I had an actual room key and not card) and we weren't told when we checked in or when we went out (although the person on reception when we went out was busy so perhaps they would have mentioned it if they saw us leave). No curfew, they just lock the front door and turn off the lights if everyone is in bed but there is a night porter around if you need help/want to go out. So make sure you leave your key at reception!
Stayed 4 nights in Jul 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Property conditions & facilities
So very quaint, and nicely appointed. The staff was so welcoming, and proud of the facility.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perhaps one of the best decisions my wife and I made on our trip was staying at Palazzo Alexander. A family owned and operated hotel whose staff was friendly, accommodating, helpful, and kind. We wish we had booked a longer stay, and it is located in a very charming part of the old town of Lucca, very walkable to many restaurants, shopping, and attractions. Will for sure stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about this Hotel. From the moment we arrived, the owner was very helpful with recommending places to visit in Lucca. All the staff were helpful and the location of the Hotel was great. Excellent attention to detail and the breakfast was of quality and plentiful.
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc.
Stayed 6 nights in Jun 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation trip
Helpful staff and excellent accommodations for a historic building. Breakfast was delicious every day.
Stayed 2 nights in Jun 2024

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful visit
Wonderful people work there and helped so much to make our visit me. Especially Emilio, Roberto and Mario. Good location. Being within the Lucca medieval walls made the trip a cultural , historic and art Italian experience.
Stayed 4 nights in Jun 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Amenities
Excellent location. Charming building. Very helpful staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

rani

Lovely stay during festival weekend
Great stay during the Lucca summer festival. My friend and I loved our "family room" - two connecting rooms, both with its own bathroom. The staff were very nice.
Stayed 2 nights in Jun 2024