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 Lucerne •1 Room
 Lucerne • 1 Room
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ibis budget Luzern City

1-star property
Kellerstrasse 6, Lucerne, 09 725 22 184
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3.9 out of 5
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See all 93 ebookers Reviews

"The location and price are good but the beds are too small " More

By a verified traveller on Tue 28 Nov 2023

Points Of Interest

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Family Twin Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of ibis budget Luzern City's great location. During your stay, you'll be within walking distance of Chapel Bridge. Features include free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge).

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Chapel Bridge and Museum Sammlung Rosengart
  • Pets welcome for a fee

ibis budget Luzern City ratings based on 93 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ibis budget Luzern City

Everyone (47) Couples (13) Family (15)
2 out of 5
There was no soap. No hairdryer. Toilet not closing well. Room was cold.

Posted by on 29 Dec 2023

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Comment from Hotel Management

25 Jan 2024 by Hotel ibis budget Luzern Team

Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

3 out of 5
The location and price are good but the beds are too small

Posted by , from Einsiedeln on 28 Nov 2023

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Comment from Hotel Management

18 Jan 2024 by Hotel ibis budget Luzern Team

Dear Client,We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ibis budget Luzern Team

2 out of 5
Pictures are misleading. Room was tiny, dark, no actual bathroom (shower cabin and toilet separated. Its more like a hostel than a hotel.

Posted by on 29 Sep 2022

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Comment from Hotel Management

20 Oct 2022 by Ibis Budget Luzern City

Dear Client, Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Hotel ibis budget Luzern Team

1 out of 5

Posted by on 9 May 2022

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3 out of 5

Posted by on 2 Jun 2024

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Comment from Hotel Management

9 Aug 2024 by Marcos

Thanks for your rating! We appreciate your honesty. What could we do to turn that 3 into a 5 next time? Whether it’s something about the room, service, or facilities, your feedback would really help us improve!

1 out of 5

Posted by on 28 May 2024

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2 out of 5
Zimmer war dreckig, alles voll Spinnennetze. Dusche verschimmelt. Abgestandener Rauch-Geruch. Es ist sehr laut, wenn jemand auf dem Gang die Türe schliesst, wackelt das Bett.

Posted by on 26 May 2024

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5 out of 5
Sauberes Zimmer Freundlich Personal

Posted by on 24 Mar 2024

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3 out of 5
In Ordnung

Posted by on 24 Mar 2024

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3 out of 5
Der Bettlaken war schmutzig und die Decke hat gemüffelt

Posted by on 25 Feb 2024

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About the ibis budget Luzern City

Location Kellerstrasse 6, Lucerne, 6005

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and a garden are also featured at ibis budget Luzern City. For a fee, parking is available. This Lucerne hotel is smoke free.

  • 128 guestrooms or units
  • 5 levels
  • Built in 2009
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Luzern Sgv Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis budget Luzern City offers 128 air-conditioned accommodations with a safe and free toiletries. Flat-screen televisions come with satellite channels. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 15.00 per pet, per night
  • Maximum 1 pets

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • LGBTQ friendly
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 14 for adults and from CHF 7 for children
  • Covered self-parking fee: CHF 17 per day
  • Pet fee: CHF 15.00 per pet, per night
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis budget Luzern City Hotel Lucerne
  • ibis budget Luzern City Hotel
  • ibis budget Luzern City Lucerne
  • ibis budget Luzern City
  • ibis budget Luzern City Hotel
  • ibis budget Luzern City Lucerne
  • ibis budget Luzern City Hotel Lucerne

You should know

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 1 star.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.