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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property

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Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

Laptop workspace, iron/ironing board, free WiFi, bed sheets
Front of property
Coffee/tea maker, electric kettle
Bathroom shower
Deluxe Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Laundry
  • Free WiFi

Explore the area

Map
Neustadtstrasse 16, Lucerne, 6003
  • KKL Lucerne
    ‪13 min walk‬
  • Chapel Bridge
    ‪13 min walk‬
  • Swiss Transportation Museum
    ‪5 min drive‬
  • Zürich (ZRH)
    ‪58 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Room

  • 21 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Room

Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Room

  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single Room

Single Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Studio

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Mini

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Mini

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Junior

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Junior

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Studio

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Family Twin Room, Multiple Beds | In-room safe, desk, soundproofing, free WiFi

ibis budget Luzern City

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
3.9 out of 5, Good, (1005)
The price is €143
for 1 room
includes taxes & fees
5 Apr - 6 Apr
ibis budget Luzern City

About this property

VISIONAPARTMENTS Lucerne Neustadtstrasse

Hotel in Lucerne, near Chapel Bridge
Along with laundry facilities, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include multilingual staff assistance. Weekly housekeeping is available.
VISIONAPARTMENTS Lucerne Neustadtstrasse offers 60 accommodations with coffee/tea makers and a hairdryer. 30-inch flat-screen televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided on a weekly basis.

Our customers tell us that they enjoy the overall property condition at VISIONAPARTMENTS Lucerne Neustadtstrasse. During your stay, you'll be within walking distance of Chapel Bridge. You'll find features such as free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, multilingual staff and a lift
  • 13 minutes by foot from Chapel Bridge and a 5-minute drive from Swiss Transportation Museum
As a guest of VISIONAPARTMENTS Lucerne Neustadtstrasse, you'll find multilingual staff, laundry facilities, and express check-in. Public spaces have free WiFi. VISIONAPARTMENTS Lucerne Neustadtstrasse also features express check-out and a lift.

This 3-star Lucerne hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 65.0 per stay.
  • Cots (infant beds) are available for CHF 45.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CHF 45.0 per stay
  • Rollaway bed fee: CHF 65.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

Property is also known as

Hotel Fox Luzern
Hotel Fox
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel
VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne

VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

Reviews

6.8
Rating 10 - Excellent. 114 out of 698 reviews
Rating 8 - Good. 275 out of 698 reviews
Rating 6 - Okay. 154 out of 698 reviews
Rating 4 - Poor. 84 out of 698 reviews
Rating 2 - Terrible. 71 out of 698 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Manoj Kumar, Hyderabad

Business traveller
First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments
Stayed 2 nights in Oct 2024

8/10 Good

Claire

Stayed 1 night in Jul 2024

4/10 Poor

cynthia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

chanchal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
Stayed 3 nights in Sep 2024

6/10 Okay

Ursula

Travelled with partner
Liked: Cleanliness
The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
Stayed 2 nights in Aug 2024

2/10 Terrible

Lindsay, Mizunami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, the room we were placed in had a door that didn’t lock. When we tried to leave, we tried everything to get the door to close behind us, but the door could actually be pushed open without even turning the knob. With no way to leave, we had to call and inform the staff, who told us to just wait in the room for someone to come fix it. Of course, we don’t want to waste our day sitting in their broken apartment waiting on a repair worker, so we asked to have our room changed instead, and they said they’d email us, which took almost 45 minutes while we sat in the room without any AC. We tried to crack a window, which then wouldn’t close afterwards despite our best efforts. Other notes on the general shoddiness include: All the electric sockets are on the wall crooked and in completely random position, the walls are scuffed, the bed sheets were stained and so were the towels. The shower curtain fell down in the room we were moved to. There wasn’t any kind of soap in the shower at all, so don’t expect amenities. There’s a coffee maker but no coffee or tea. And we couldn’t get a refund despite the horrible conditions! It’s also in a grungier part of Lucerne, surrounded by construction and worn down buildings, when most of Lucerne is genuinely gorgeous. I would rank it as marginally better than sleeping outside, but I wouldn’t recommend it!
Stayed 2 nights in Aug 2024

2/10 Terrible

Viktor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Anne

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
So so
The air conditioning was not cooling the room, which is really small, making hard to stay or sleep there. Customer assistance gave incomplete information.
Stayed 2 nights in Jul 2024

6/10 Okay

THAVONE, SAINT PETERSBURG

Travelled with family
Disliked: Staff & service
Tried to contact customer service and no response ac died.
Stayed 2 nights in Jul 2024

2/10 Terrible

Amber

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
Stayed 2 nights in Jul 2024

8/10 Good

Keli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

4/10 Poor

Samuel

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
Stayed 2 nights in Jun 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024

8/10 Good

Kyuyoung, Monterey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024

2/10 Terrible

Diane

Stayed 2 nights in May 2024

10/10 Excellent

Sara

Stayed 3 nights in May 2024

4/10 Poor

Michael

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
Stayed 2 nights in May 2024

2/10 Terrible

Naman

Stayed 3 nights in Dec 2023

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but got all that u need
first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Stayed 2 nights in Oct 2023

2/10 Terrible

Antony

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not stay here in the hotter months- room was basically a sauna. When I reached out about the giant air unit in the room not working they responded by saying they gave us a fan. If you try and open the windows to let some air you will let bugs in that area attached to the streetlight right outside the window. Check in process also took over a half hour just to get a code for the room and you will get rudely kicked out of your room at exactly 10am the day of check out- I do not recommend this property to anyone

4/10 Poor

Christopher

Stayed 2 nights in Jun 2022

10/10 Excellent

Dee, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went in 2018 and absolutely loved the hotel. Unfortunately we couldn't stay the whole time but we loved the location and how well it was maintained.
Stayed 3 nights in Jun 2018

4/10 Poor

Neve

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2020