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4.5 out of 5

"The best ,,,I loved it ,,,,, the only thing now I did not like is that you require too much to write and I have no time so please don't push people t ... " More

By a verified traveller on Thu 20 Jul 2017

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Junior Suite Executive

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Backyard view Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Garden Floor Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Villa Castagnola. During your stay, you're just a quick walk from Funicolare Monte Brè - Cassarate Station. Features include free breakfast and free WiFi in public areas, plus 3 restaurants.

  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired Internet
  • Enjoy Mediterranean cuisine while dining at Le Relais
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body wraps, manicures and pedicures or body scrubs at Clarins Wellness Corner
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 13 minutes by foot from Parco Ciani and a 2-minute drive from Palazzo dei Congressi

Grand Hotel Villa Castagnola ratings based on 28 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Hotel Villa Castagnola

Everyone (16) Couples (5) Family (2)
5 out of 5
Pros: Every thing
Cons: Iron
Location: Excellent
The best ,,,I loved it ,,,,, the only thing now I did not like is that you require too much to write and I have no time so please don't push people to write 50 word or 100 words let them write what feel like

Posted by on 20 Jul 2017

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5 out of 5

Posted by on 28 Jan 2024

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4 out of 5
Sehr schön und angenehm.

Posted by on 17 Dec 2023

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5 out of 5
Tolle Lage und super freundliches Personal!! Kommen sicher wieder

Posted by on 15 May 2023

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Comment from Hotel Management

15 May 2023 by Villa Castagnola

Danke

5 out of 5
Fantastisches historisches Luxus Hotel mit sehr freundlichem Personal! Die Aussicht ist atemberaubend. Man kann sich sehr gut entspannen.

Posted by on 2 May 2023

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5 out of 5
Sehr schönes Hotel mit freundlichem Personal. Absolut empfehlenswert

Posted by on 19 Dec 2022

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5 out of 5

Posted by on 26 Oct 2022

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5 out of 5

Posted by on 29 Aug 2022

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5 out of 5
Wunderschöner Garten - gute Aussicht (waren im 3. Stock) alle sehr freundlich und hilfsbereit Frühstück war gut, Omeletten oder Ähnliches kostet aber extra (Frühstück ist kleiner als vlt. in anderen 5* Hotels)

Posted by on 11 Apr 2022

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Comment from Hotel Management

11 Apr 2022 by Villa Castagnola

Besten Dank :-)

3 out of 5

Posted by on 28 Jul 2021

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About the Grand Hotel Villa Castagnola

Location Viale Castagnola 31, Lugano, TI 6906

Property Features

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Hotel Villa Castagnola such as an indoor pool and an outdoor tennis court. Free breakfast is available daily. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a steam room, a fitness centre and a garden. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Lugano hotel.

  • 74 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Conference rooms
  • 4865 sq ft of conference space
  • 452 sq. m of conference space
  • Built in 1880
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Lugano (QDL-Lugano Rail Station) (3.1 km / 1.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Hotel Villa Castagnola offers 74 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • DVD player
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Children's dressing gowns
  • Children's slippers
  • Toothbrush and toothpaste

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.

Le Relais – This restaurant specialises in Mediterranean cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).

Ristorante Arté al Lago – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.

La Rucola – Overlooking the garden, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an indoor pool, a sauna and a fitness centre.

Spa Services

Clarins Wellness Corner has 2 treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

  • Deep tissue massage
  • Sauna in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 120 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts major credit cards, debit cards, mobile payments and cash

Mobile payment options include: Apple Pay and TWINT

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Union Pay, Eurocard, debit cards, cash, mobile payments, Apple Pay and TWINT. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Security system
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Smoke detector
  • Mobile payments
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Apple Pay
  • UnionPay
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • TWINT
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: CHF 15 per day (in/out privileges)
  • Valet parking fee: CHF 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Castagnola
  • Grand Hotel Villa Castagnola
  • Grand Hotel Villa Castagnola au Lac
  • Grand Hotel Villa Castagnola au Lac Lugano
  • Grand Villa Castagnola au Lac
  • Grand Villa Castagnola au Lac Lugano
  • Villa au Lac
  • Villa Castagnola
  • Villa Castagnola au Lac
  • Villa Castagnola Hotel
  • Grand Hotel Villa Castagnola Lugano
  • Grand Villa Castagnola Lugano
  • Grand Villa Castagnola
  • Grand Hotel Lugano
  • Grand Villa Castagnola Lugano
  • Grand Hotel Villa Castagnola Hotel
  • Grand Hotel Villa Castagnola Lugano
  • Grand Hotel Villa Castagnola Hotel Lugano

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 September to 31 May.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

National Rating

This hotel is rated 5 stars.

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