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4.6 out of 5

"Arrived in the morning, but they changed the room so that I could check in. Good service. The room was a reasonable size, clean and comfortable. A tra ... " More

By a verified traveller on Tue 30 Aug 2016

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Exclusive Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Modern Cosy Double Room (1 queen bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Style Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 2 seperate bedrooms

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Modern Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel City Lugano, Design & Hospitality. During your stay, you're just a quick walk from University of Lugano. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Within a 10-minute walk of University of Lugano and BSí
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel City Lugano, Design & Hospitality ratings based on 97 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel City Lugano, Design & Hospitality

Everyone (56) Business (2) Couples (24) Family (3)
5 out of 5

Very good hotel for a business traveller.

Pros: Quiet and comfortable. Good breakfast.
Cons: List required the room card to go up, for the security I imagine, while one can just take the stairs. A little inconsistent.
Location: Not near to the lake but close to the university.
Arrived in the morning, but they changed the room so that I could check in. Good service. The room was a reasonable size, clean and comfortable. A transparent bath room may not be the everyone's favourite but fine for a business traveller.

Posted by , from CH on 30 Aug 2016

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5 out of 5

Posted by on 8 Aug 2024

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5 out of 5
Very kind personell

Posted by , from Winterthur on 21 Jul 2024

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4 out of 5

Posted by on 11 May 2024

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5 out of 5
Ideal gelegen für unseren Eishockey/See/Zentrum Ausflug. Gratuliere zum Personal. Das geht nicht besser!

Posted by on 3 Mar 2024

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5 out of 5
Das Hotel ist sehr stylisch und praktisch eingerichtet. Es liegt optimal, ist per Bus oder zu Fuss gut erreichbar und nah am Zentrum von Lugano. Es gibt eine Tiefgarage, die kostet extra.

Posted by on 31 Aug 2023

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5 out of 5
War zum 2. mal dort und bin wieder mehr als zufrieden. Die Lage ist gut, sehr sauber & modern. Das Personal ist auch sehr freundlich.

Posted by on 27 Mar 2023

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5 out of 5
Freundliches, wohlwollendes Personal, sauberes Hotel, tolles Frühstück. Gerne wieder.

Posted by on 1 Jan 2023

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5 out of 5
Sehr zuvorkommende Mitarbeiterinnen

Posted by on 23 Oct 2022

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5 out of 5

Posted by on 31 Jul 2022

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About the Hotel City Lugano, Design & Hospitality

Location Via G. Bagutti 4, Lugano, TI 6900

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, a vending machine, and concierge services are also featured at Hotel City Lugano, Design & Hospitality. For a fee, parking is available. This 4-star Lugano hotel is smoke free.

  • 48 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Lugano (QDL-Lugano Rail Station) (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel City Lugano, Design & Hospitality offers 48 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers and complimentary toiletries. This Lugano hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • Flat-screen television
  • Digital channels
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7:30 AM to 11 AM.

On-site venue – This bar only serves light fare.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 10:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 10:30 PM. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours.

The front desk at this property is open daily from 7:30 AM - 10:30 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: CHF 20 per pet, per day
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 10:30 PM
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 23 for adults and from CHF 15 for children
  • Self-parking fee: CHF 20 per day (in/out privileges)
  • Pet fee: CHF 20 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel City Lugano Design Hospitality
  • Hotel Design Hospitality
  • City Lugano Design Hospitality
  • Design Hospitality
  • Hotel City Lugano, Design & Hospitality Hotel
  • Hotel City Lugano, Design & Hospitality Lugano
  • Hotel City Lugano, Design & Hospitality Hotel Lugano

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.