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4.4 out of 5

"Great service throughout. I was very well looked after " More

By a verified traveller on Wed 28 Feb 2024

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Palace Deluxe Single Room, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Superior Palace Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite Palace, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Double Room Single Use

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Junior Suite Palace, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Executive Double Room Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Splendide Royal. During your stay, you're just a quick walk from Gabriele and Anna Braglia Foundation. Free WiFi in public areas, a free round-trip airport shuttle and 2 restaurants are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Enjoy Italian cuisine while dining at La Veranda
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, body scrubs or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Gabriele and Anna Braglia Foundation and Art Museum Lugano
  • Free airport shuttle service
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hotel Splendide Royal ratings based on 25 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Splendide Royal

Everyone (13) Couples (7) Family (4)
5 out of 5
Great service throughout. I was very well looked after

Posted by on 28 Feb 2024

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5 out of 5

Posted by on 15 Jul 2019

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5 out of 5

Posted by on 30 May 2019

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5 out of 5

romantic trip

We were greated at the airport by the complimentary shuttle provided by the hotel which was great. Arriving at the hotel the service was execptional. The hotel was more than we expected. All the staff were first class. will definatley go back there.

Posted by on 19 Sep 2015

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3 out of 5
The very classical Hotel has his own royal style, you like it or not. The Lobby, Bar and Spa are gorgeous. We got the impression that the allication of the tables at breakfast depends which rate you payed. We stayed two nights. In the first night we got a small room at first floor without any view. There was a wall built in front of the window…. but the real issue was that this room was located above the dinning room where weddings and party were held. It was impossible to sleep till 4:30 am. For the second night we got a room at the very other side of the hotel at the 7th floor. The room was without lake view but super quiet and bigger than the first room. So the hotel failed in the first night completely but reacted very generous for the second night.

Posted by on 26 Sep 2022

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1 out of 5

Posted by on 20 Aug 2022

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5 out of 5
Super location, super service

Posted by on 1 Aug 2022

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4 out of 5
Die Zummereinrichtung könnte moderner sein

Posted by on 5 Mar 2022

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5 out of 5

Posted by on 25 Feb 2022

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4 out of 5
SPA Bereich viel zu klein, Liege alle besetzten das Wasser viel zu kalt

Posted by on 13 Feb 2022

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Renovations + Closures

The property is closed between 2 January and 9 February.

Property Features

Hotel Splendide Royal offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the luxury Hotel Splendide Royal. A roundtrip airport shuttle is free (available on request). Parking is available for a fee. This 5-star Lugano hotel is smoke free.

  • 93 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Lugano-Paradiso (0.8 km / 0.5 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Splendide Royal offers 93 air-conditioned accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Children's dressing gowns
  • Children's slippers
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

La Veranda – This restaurant specialises in Italian cuisine and serves lunch and dinner. A children's menu is available.

I Due Sud – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Free bicycles on site
  • Water skiing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Sailing nearby

Spa Services

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs, detox wraps and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Number of treatment rooms 3
  • Steam room in spa
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Splendide Royal offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per night.

Pet Policy

  • Pets: CHF 30.00 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest education on local ecosystems and culture
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 40.00 per person
  • Self-parking fee: CHF 20.00 per day
  • Valet parking fee: CHF 20.00 per day
  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Royal Splendide
  • Hotel Splendide Royal
  • Hotel Splendide Royal Lugano
  • Royal Splendide
  • Splendide Hotel
  • Splendide Royal Hotel
  • Splendide Royal Lugano
  • Splendide Royal
  • Hotel Splendide Royal Hotel
  • Hotel Splendide Royal Lugano
  • Hotel Splendide Royal Hotel Lugano

You should know

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of the Leading Hotels of the World.

  • Green Globe

National Rating

This hotel is rated 5 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.