I contacted the owner Patricia after our stay to give a personal feedback on June 4, 2018. So far, I have not received any response from her. Alas, I have to submit the personal feedback publicly. Here is what I wrote to her.
"Hi Patricia
We had a decent stay at your chalet last week. The location is great. The chalet was beautiful. I do have feedback for you.
1. There is a serious water clogging issue in both bathrooms. The sink in the downstairs bathroom was unusable because it was very badly clogged. The bathtubs are also clogged.
2. The bathroom upstairs had not been cleaned before our stay. The toilet bowl had visible rings because it hadn't been brushed and cleaned. The bathtub had a big stain at the rear end.
3. There was a lot of dust on the fans and when we turned them on, we were sneezing for a while.
4. The box-spring upstairs has gathered layers of dust which is clearly visible to the naked eye.
5. The linens in the downstairs bedroom had not been put back on the mattress and the pillows. We had to go through the blanket chest/ottoman to cover the mattress and the pillows.
6. When we got to your chalet, there was no toilet paper in the bathroom downstairs. So we had to quickly run to the store to buy a pack. I believe toilet paper should be at least available to the guests.
I am not sure if you were aware of this but I wanted to bring it to your attention. I just wouldn't want your next guest to go through this.
If you have any comments/questions, please let me know.
Thanks
Prabhjot"
Still, the entire experience wasn't negative. Here are some positives:
1. The location is unbeatable! Right on Shenandoah river, quaint, rustic and beautiful.
2. The chalet is newly built. Hence, everything is new.
3. It is big enough to house a lot of people.
4. The grill is an added bonus so is the hot tub!
5. The kitchen is well equipped so you don't need to bring your own utensils.
I would also like to add that we followed all the check-out instructions before we left. 1. Dumped the trash at the requested location. 2. Ran the dishwasher before we left. 3. Left the keys in the box. 4. Put all the linen in the washer 5. Turned down the thermostat as requested.
We feel that after having played by the rules, Patricia's lack of response to our personal feedback is very disappointing.