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Smartflats - New Yorker

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Smartflats - New Yorker

Panoramic Apartment | Living area | Flat-screen TV
Standard Apartment | Living area | Flat-screen TV
Panoramic Apartment | Living area | Flat-screen TV
Panoramic Apartment | Free WiFi
Deluxe Apartment | Living area | Flat-screen TV

Reviews

4.4 out of 10

Popular amenities

  • Parking available
  • Outdoor space
  • Kitchen
  • Free WiFi

Explore the area

Map
86 Dernier Sol, Luxembourg City, Luxembourg, 2543
  • den Atelier
    ‪16 min walk‬
  • Notre-Dame Cathedral
    ‪3 min drive‬
  • Luxembourg City History Museum
    ‪4 min drive‬
  • Luxembourg (LUX-Findel)
    ‪20 min drive‬

Room options

View all photos for Panoramic Apartment

Panoramic Apartment | Living area | Flat-screen TV

Panoramic Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area | Flat-screen TV

Standard Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area | Flat-screen TV

Studio

  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | Flat-screen TV

Deluxe Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | Flat-screen TV

Deluxe Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment

Panoramic Apartment | Living area | Flat-screen TV

Panoramic Apartment

  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats - New Yorker

Luxembourg City apartments in Bonnevoie with kitchens
This apartment building features self parking. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as an electric kettle and a dishwasher, and other amenities include free WiFi and a flat-screen TV.
Smartflats - New Yorker offers 24 accommodations with a hairdryer. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and dishwashers.

This Luxembourg City apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

During your stay at Smartflats - New Yorker, you'll be within walking distance of Post and Telecommunication Museum. Self-parking (surcharge) is available. This comfortable apartment building has 24 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a flat-screen TV and a full-sized fridge
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a terrace
  • 13 minutes on foot from Post and Telecommunication Museum and a 2-minute drive from den Atelier
Smartflats - New Yorker offers its guests a terrace. The front desk is open around the clock. For a fee, parking is available.

Languages

Dutch, English, French, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Parking on site (EUR 20 per night)

Kitchen

  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Outdoor areas

  • Terrace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 24 units

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Duve mobile app before check-in

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. Guests are recommended to download the property's Duve mobile app before check-in.

Property is also known as

Smartflats New Yorker
Smartflats - New Yorker Apartment
Smartflats - New Yorker Luxembourg City
Smartflats - New Yorker Apartment Luxembourg City

Smartflats - New Yorker Reviews

Reviews

4.4
Rating 10 - Excellent. 2 out of 75 reviews" "
Rating 8 - Good. 13 out of 75 reviews" "
Rating 6 - Okay. 15 out of 75 reviews" "
Rating 4 - Poor. 12 out of 75 reviews" "
Rating 2 - Terrible. 33 out of 75 reviews" "

5.0/10

Cleanliness

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
A whole lot of show . . . No Functionality
When we arrived, the primary door was broken. When we were given the instructions to enter the flat, the combo for the immediate door was cut out in the instructions. Had to call smart flats to get the combo but what was more troubling was that it appeared that the staff we called was not aware of the status of the property on site. Upon entering the facility, we were surprised that the elevator did not work (no signage indicating it was out of service) so we had to carry all of our luggage up to our flat on the 5th floor via the stairs. Once we settled in we were able to connect to the WiFi which was great. . . for about an hour before that went out and it never came back on throughout our stay. The shower in the bathroom had a broken bracket for the shower head and the drains for the shower and the sinks were slow. In one of the sinks we investigated we pulled a lot of hair out. While the flat was furnished with plates and glasses, there was no silverware to be found. We had to go buy silverware in order to be able to eat our food properly. While the flat is perfectly located, it is a bit of a gamble when you book there as there is no manager on site. Overall, I’d recommend spending a little more money and booking at a proper hotel than this place.
Stayed 3 nights in Oct 2024

6/10 Okay

Romy

Liked: Room comfort
Disliked: Amenities
Having booked this without reading reviews, then reading all the terrible reviews, I was scared! I think it rather expensive, considering. Maybe having such low expectations is making me rate it higher! Luckily we were only on the second floor (the lift/elevator is STILL broken). The area itself is grand, there's shops & eating places nearby, & only 10 minutes walk to the main train station. The bus stop to the airport is only 2 minutes away. There's a swimming pool right beside it too but we didn't try it cos my boyfriend doesn't have Speedos and they're compulsory! The lock on the door is dodgy & difficult. Getting in in the first place was difficult too (and I was dying for a pee!) though they did then send the codes when I messaged, but trying to even figure out which keypad did what was confusing. The bed's comfortable and the bedding's nice but there's no headboard. There's no soap in the kitchen, toilet, OR shower- all bottles are empty. I tried to dilute one with water but I didn't know the bottle was cracked, I ended up putting water on the floor. The towels are good. The blinds/shutters are really dirty as all the other reviews said, but they're outside in the balcony so that didn't bother us so much. They do work and make it dark much to my relief. The balcony's good. We were there Mon & Tue nights so it was quiet enough though the building makes weird humming noises and the broken lift a high pitched noise all the time. Didn't try oven. No TV. No forks. Okay
Stayed 2 nights in Sep 2024

8/10 Good

viji

Travelled with family
Liked: Cleanliness, room comfort
Location is good, walkable to tram, very spacious, feel like home, cooking option is available with vessels. One negative point is there is no lift.
Stayed 2 nights in Aug 2024

2/10 Terrible

Narendran

Stayed 3 nights in Aug 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Es lo peor de lo peor, el elevador no funciona, tuvimos que subir una cuarta planta con equipajes, de lo que ofrece la propiedad casi nada funciona, la limpieza deja mucho que desear, no habia gel de ducha, tuvimos que comprar al igual que el papel higiénico. A la hora de llegar a la propiedad tuvimos que llamar a Expedia para que nos ayudaran a entrar porque no habíamos recibido los códigos, perdimos mas de 2 horas, le recomendamos a Expedia que los eliminen de la lista porque son unos incompetentes, somos personas mayores y cón problemas cardíacos, osea que solo podiamos bajar y subir las escaleras una vez al día, vamos a hacerle un reclamo a la tarjeta de crédito por todos los inconvenientes que tuvimos en ese desastre de propiedad.
Stayed 3 nights in Aug 2024

2/10 Terrible

Philip

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Problems from the minute we arrived at the property. Door was faulty. Parking garage unavailable. Worst of all was that the lift was broken (we were on the fifth floor with lots of luggage). There’s no one on site, so I had to call the call centre, but did get through. As I was on the call, a guy starts hassling my wife and kids at the car for money. It’s not a safe area. Also, there appeared to be three separate other parties struggling to get in and were outside for ages. Once inside, all the electric blinds were broken. So we were unable to adjust anything. Insufficient linen for the number of guests we had (5). There were no cooking utensils. Two frying pans, one of which was broken. Kettle was broken. What I will say though is that Expedia were good in sorting it out for us afterwards. But avoid Smart Flats under all circumstances.
Stayed 1 night in Aug 2024

4/10 Poor

Shiva Shankar

Travelled with family
Liked: Cleanliness
Could’ve been better stay..
Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
humbling experience... terrible customer service. sketchy on site manager asking for cash for parking that was free, linens for an unmade bed and extra towels. poor communication from operator. dirty and damaged unit (broken glass door)
Stayed 1 night in Aug 2024

2/10 Terrible

Felipe

Code was nevere sent. Arrived at the property and phone assistance dis not work either. We had to go and look for another place where to stay. Quite disorganised.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Neil

Travelled with family
Broken glass everywhere in the stairways
Stayed 2 nights in Jun 2024

2/10 Terrible

Chance

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The shower doesn’t drain, nor does the sink. There is hairs and stains all over both the bed and the pull out couch. The elevator was broken.
Stayed 1 night in Jun 2024

4/10 Poor

Abhishek

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Terrible customer support
We booked 2 apartments. In our property we found - 1) Sink was clogging so can't even brush the teeth 2) the shower door was broken so had to be super careful 3) Blood stain in the bedsheet, but the cleaner was very good. He immediately changed it. 4) No extra bedding for sofa bed. When we messaged the property, all we heard back was - we are sorry to hear.
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Not worth it
Our experience was honestly terrible. We booked this as a last minute necessity and I regret not spending a little more money somewhere nicer. We were given the wrong code to retrieve our key from the lockbox. The front door was falling off its hinges and once we entered, the opposite side of the door handle was on the floor. Needless to say we didn’t feel safe staying here. Had to barricade the door to feel semi-ok spending a few hours here. The floors were dirty and there was a pee stain on the comforter on the pullout bed, along with another pee stain on the couch cushion. On the main bed, the sheets were lackluster with a towel-like material and a “fitted” sheet that wasn’t fitted nor covering the entirety of the bed. Plus, there was hair and dirt on the bed. There was only two bath towels for four of us. The shower door also did not seal properly so water would pool in the bathroom. There was also no extra blankets anywhere in the unit. At least the help number was accessible? Only plus.
Stayed 1 night in May 2024

2/10 Terrible

Kirk

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Katarzyna

Disliked: Cleanliness, property conditions & facilities
Elevator not working. Garage door not working. Window blinds not working. The place has not been well cleaned in a while.
Stayed 1 night in May 2024

8/10 Good

Geoff

Stayed 5 nights in Apr 2024

6/10 Okay

Justin

Travelled with group
Liked: Cleanliness, room comfort
We never got confirmation until reaching out day of check in. The elevator was not working. Faucet handle was falling off. Tv had no stations and no chrome cast available or streaming available.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

Atul

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The apartment itself is very nice. Just like it looks in the pictures. It's very well connected with public transportation also. What disgusted us was the cleanliness. The apartment that was assigned to us was smelling horribly and was not cleaned since the last guests left at all. Even the toilets were not flushed. It took us one hour to get it changed. This is ironic as they charge extra for an early check-in. Even though the newer apartment was cleaner, it still was not the cleanest apartment.
Stayed 3 nights in Jan 2024

6/10 Okay

Kristina

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bis auf die Sauberkeit war alles gut :)
Stayed 2 nights in Sep 2024

2/10 Terrible

Estrella

Disliked: Cleanliness, amenities
No hand soap, toilets very stinky, just one fork available, toaster very dirty, rest food in the freezer (God only knows how long it has been there), the elevator didn’t work, the check in with the codes was complicated. The only good thing is that is near the station, but still I will never come back.
Stayed 3 nights in Sep 2024

2/10 Terrible

Berit Hannelore

Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Carles Enric

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Zafer

Business traveller
Disliked: Cleanliness, room comfort
Nulle
Stayed 4 nights in Sep 2024