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Majaro Tulum

3.5 star property
VIP Access

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Photo gallery for Majaro Tulum

Exterior
Aerial view
Aerial view
Living area
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Pet-friendly

Explore the area

Map
Fracc. La Veleta, Lote 21, Manzana 47, Region 15, Tulum, QROO, 77760
  • Tulum Beach
    ‪9 min drive‬
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Playa Paraiso
    ‪18 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪46 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite

Premium bedding, down duvets, memory-foam beds, minibar

Suite

  • 66 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool

Terrace/patio

Deluxe Apartment, 2 Bedrooms, Private Pool

  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Elite Room

Premium bedding, down duvets, memory-foam beds, minibar

Elite Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Apartment

Premium bedding, down duvets, memory-foam beds, minibar

Junior Apartment

  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Room

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Suite

Premium bedding, down duvets, memory-foam beds, minibar

Pool Suite

  • 82 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Elite Suite, 2 Bedrooms (Pool)

Living area

Elite Suite, 2 Bedrooms (Pool)

  • 100 sq m
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

Similar properties

Exterior

Naala Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (526)
The price is €73
for 1 room
includes taxes & fees
9 May - 10 May
Naala Tulum

About this property

Majaro Tulum

Mediterranean hotel with rooftop terrace and spa services
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Majaro Tulum offers 12 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Memory foam beds feature down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include bathrobes, complimentary toiletries and hairdryers. Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages and an iron/ironing board can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include massages.
During your stay at Majaro Tulum, you'll be within walking distance of Holistika Art Walk. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a swim-up bar and a poolside bar
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes bicycles to rent
  • 9 minutes by car from Tulum Beach and 11 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and spa services are also featured at Majaro Tulum. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to noon.
Tablo – On-site coffee shop. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 200 to 500 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Tablo

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Outdoor pool

Family friendly

  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Handrails in stairways
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 3:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests are required to download the property's R&P mobile app before check-in

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: MXN 400 per pet, per stay, plus a deposit of MXN 400 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 630 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person
  • Pet deposit: MXN 400 per stay
  • Pet fee: MXN 400 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
Majaro Tulum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 3:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's R&P mobile app before check-in.
Property Registration Number OMA211029MB8

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Majaro Tulum Hotel
Majaro Tulum Tulum
Majaro Hotel Tulum
Majaro Tulum Hotel Tulum
Majaro Hotel Boutique Tulum

Majaro Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 87 reviews
Rating 8 - Good. 19 out of 87 reviews
Rating 6 - Okay. 6 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 7 out of 87 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tulum - January - Zamna

We traveled to Tulum for a weekend trip to stay 2 nights and attend a concert at Zamna. We chose to stay at the Majaro hotel after viewing pictures online and seeing its cutesy and demure ambiance. The hotel did not disappoint. Hotel staff was friendly and professional. They accommodated us when we requested a later check out by 30 minutes. There is also a market and coffee shop across the street for essentials.
Stayed 2 nights in Jan 2025

10/10 Excellent

Denette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

if you want relaxation…this is it.

Amazing boutique hotel! Wonderful & friendly staff (Sabrina and Veronica). The chilaquiles were the best I’ve ever had for breakfast! The only downside I had was within walking distance there is not much as they are still building up around the area. I’d suggest renting a bike or scooter.
the amazing pool that convinced me to go with this hotel.
Stayed 2 nights in Jul 2024

6/10 Okay

SHAZIA

Stayed 5 nights in Apr 2024

8/10 Good

Irina

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Could have been so much better

Majaro hotel has a great design, charming courtyard with a small pretty pool & lovely rooms. The stuff are friendly & doing their best. But the overall lack of management is evident. Nothing is thought-through. Bathrooms are missing bathroom mats. When body soap or shampoo runs out, it’s not refilled. We stayed for 11 nights - bed linen & towels had not been chdmged, not once. There was a kitchen with a long, beautiful island in our room & a double hob - but no kitchen equipment, not even a spoon. Breakfast is included, but it’s terrible, amateurish, the coffee is bad too. Shame that something so well-designed is run in such a hopeless manner.
Stayed 11 nights in Feb 2024

10/10 Excellent

Susana

Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024

2/10 Terrible

Jesús

Stayed 1 night in Jan 2024

10/10 Excellent

habib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Kattina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Latasha

Liked: Staff & service
I like that my room was spacious. I did not like that I paid extra for a private pool but Instead received what looked more like a over sized bathtub for two (or small jacuzzi). I love to swim so when on vacation that is important to me so I was upset that I couldn't swim? Also I did not like that the hotel is surrounded by construction and basically in the middle of nowhere. Lastly I did like the massage that came with my room. The massage was amazing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 3 nights in Nov 2023

6/10 Okay

Ilona

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No elevator so no considerations for older persons. Had to pay for an extra room because of that. I had massages included and never got them due to very poor communication with staff . All that and no desire to compensate in other ways. The property is located in an area where there are no modern roads. I was not impressed.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. They were very attentive to our needs
Stayed 4 nights in Sep 2023

10/10 Excellent

Tamissa

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Katherine

Travelled with partner
Disliked: Amenities, property conditions & facilities
Upon arriving to the location first of all I was surprised on how the hotel and area looked I thought there was a mistake. It feels like your in the middle of no where and there's not much close by. You have to either take a taxi which can be expensive or try to figure a way to get around. My first day I had to ask if they can switch my room because it wasn't clean but thankfully they were accommodating, they provided us with another room. There's a bar but not enough selections. There's no tv in the rooms on the lower levels. The hotel is nice, quiet and comfortable but I feel once these issues are addressed it will be a great hotel to stay at.
Stayed 5 nights in Aug 2023

6/10 Okay

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, a very friendly lady which name I forgot greeted us and educated us on the facilities, room key, Wi-Fi etc. As advertised there was supposed to be a functional bar, with drinks, hookah etc. Come to find out the bartender quit a few days before we arrived the attendant said. There was also nothing in walking distance to eat or grab a drink outside of the rooftop bar across the street in which we had to eat each day as a first meal, and we were the only ones there each day. Overall the hotel is very nice but the only amenitie you get is the pool
Stayed 3 nights in Jul 2023

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

OK

The property itself was really nice - modern, clean, and the large 1 bed with rooftop pool was a nice addition for night time swims. The daily cleaning was amazing and they replaced the bed sheets every 3 days which was awesome. All the staff is really nice and helpful, but sometimes service a miss like breakfast taking 45min to make. I worked remotely for 2 weeks and sometimes the Wi-Fi could be spotty. The water cutout in the mornings a few times. I think that may just be the area. The roads are terrible, but I had a car and you get used to it. There was a loud, like I could feel my room shake, DJ party kitty corner on Saturday from 9pm-6am, which was interesting. Overall for what I did which was work remotely I would have probably chosen an Airbnb in a newer build around the area, I think that would have been a better value.
Stayed 13 nights in Jun 2023

10/10 Excellent

Sydney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and well-maintained; the service is great as staff is friendly and attentive. I would highly recommend this property.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding roads were dirt and dangerous.
Stayed 6 nights in Apr 2023

6/10 Okay

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel roads are ugly to get thru . Construction is next door no peace you can hear their loud music early in the morning they stare when you’re in your private pool so no privacy at all shower is outside . I didn’t like .that at all . You can see thru clearly they actually stay living there in the construction site. They have a sliding door that does not lock and I had my 4 yr old with me so I had to be on top of her not opening very stressing .
Stayed 6 nights in Mar 2023

8/10 Good

Chantal

Travelled with group
Liked: Cleanliness, staff & service

Great hotel but... be careful if it rains!

The accomodations are exactly as pictured. The place is tastefully decorated and overall well designed. I reserved the two bedroom unit with access to private roof top lounge pool. The food in the restaurant was delicious and the service from the gentleman at the the bar was attentive and friendly. Leo who helped us at checkin and check out was also lovely to deal with and Daniela has been supportive and helpful with some additional questions I had about our stay. The space of the property is small, but well used, with the pool in the centre and common spaces on the roof - we enjoyed the space with hammocks to lounge. The property was clean and was more than adequate for our one night stay. I think I would personally want a bit more space for a longer stay, but was very happy with what was on offer. The only concern was that there was a major down pour and the majority of our living space, my bedroom and bathroom were flooded! The staircase to the rooftop basically became a fountain! Staff indicated that they had never encountered this before - and a more proactive and timely approach to offering solutions would have been appreciated. Ultimately, they moved us to a different unit and all was well, but given that there are limited number of rooms, I'm not sure what the solution would have been if they had been fully booked. Would stay here again despite this, but would not opt for the roof top unit again just in case. Thank you Majaro for our first night's stay in Tulum!
Stayed 1 night in Mar 2023

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Nanoatzen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good overall
Stayed 2 nights in Mar 2023

10/10 Excellent

Josian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023