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Sanctuary Lodge, A Belmond Hotel, Machu Picchu

5.0 star property

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Photo gallery for Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Exterior
Property grounds
Exterior
Suite, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, down duvets, free minibar
Yoga

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Carretera Hiram Bingham Km 7.5, Machu Picchu, Cusco
  • Aguas Calientes Hot Springs
    ‪57 min walk‬
  • Inca Trail
    ‪1 min drive‬
  • Huayna Picchu
    ‪1 min drive‬

Room options

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Suite, 1 Bedroom

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Patio

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Deluxe Room, Patio

  • 21.0 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | 1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Deluxe Room, Terrace

  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room (King)

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Standard Room (King)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (King Patio)

1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Standard Room (King Patio)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, hypo-allergenic bedding, down duvets, free minibar

Deluxe Room

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Luxury hotel with 2 restaurants and free breakfast
Along with 2 restaurants, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include 24-hour room service, concierge services and dry cleaning. Change of towels is available on request
Sanctuary Lodge, A Belmond Hotel, Machu Picchu offers 31 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature down duvets. 43-inch LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Machu Picchu hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms feature free minibar items and minibars. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Sanctuary Lodge, A Belmond Hotel, Machu Picchu, you're just a quick walk from Historic Sanctuary of Machu Picchu. You'll find features such as free breakfast, free WiFi in public areas and a free manager's reception.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a bite to eat at Tinkuy, a buffet restaurant that serves international cuisine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes hiking/biking trails
  • Steps from Historic Sanctuary of Machu Picchu and 4 minutes on foot from Temple of the Sun
There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at the luxury Sanctuary Lodge, A Belmond Hotel, Machu Picchu.

This 5-star Machu Picchu hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.
Tinkuy – This buffet restaurant specialises in international cuisine and only serves lunch. Reservations are required.
Tampu – This fine-dining restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tampu Bar – This cocktail bar specialises in Peruvian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Sanctuary Lodge, A Belmond Hotel, Machu Picchu is listed in the 2012 Condé Nast Traveller Gold List of the world's best places to stay.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Tampu
  • Tampu Bar
  • Tinkuy

Things to do

  • Hiking/biking trails

Family friendly

  • DVD player
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • No lift
  • Visual alarms in hallways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LCD TV with satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property is only accessible by a public bus service departing from Aguas Calientes between 5:30 AM and 3:30 PM, and tickets must be purchased in advance.
All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 395.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 395.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 20424044203

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lodge Machu Picchu
Machu Picchu Lodge
Machu Picchu Lodge Sanctuary
Machu Picchu Sanctuary
Machu Picchu Sanctuary Lodge
Sanctuary Lodge
Sanctuary Lodge Machu Picchu
Sanctuary Machu Picchu
Sanctuary Machu Picchu Lodge
Machu Picchu Sanctuary Hotel
Belmond Sanctuary Lodge Machu Picchu
Belmond Sanctuary Lodge
Belmond Sanctuary Machu Picchu
Belmond Sanctuary
Belmond Sanctuary Lodge
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Hotel
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Machu Picchu

Sanctuary Lodge, A Belmond Hotel, Machu Picchu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 246 out of 342 reviews
Rating 8 - Good. 60 out of 342 reviews
Rating 6 - Okay. 16 out of 342 reviews
Rating 4 - Poor. 14 out of 342 reviews
Rating 2 - Terrible. 6 out of 342 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased to realize that this hotel, in its privileged and exclusive position just outside Machu Picchu, does not rest on its laurels and provides top-notch service… At check-in and throughout our stay, the staff at Sanctuary Lodge managed to match natural beauty and archaeological importance with their detailed, sincere and friendly service… The luxurious Belmond brand can be proud of this iconic location.
Stayed 1 night in Oct 2024

10/10 Excellent

Tayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect way to see Machu Picchu
A very beautiful hotel with excellent location. The location and ease alone access made it worth it. The hotel staff greeted us at the train station and helped us with our bus tickets and luggage. We received a room upgrade when we arrived, the room was well decorated and clean. The restaurant was good and our lunch, dinner and breakfast were included. However the service in the restaurant was a bit slow. When you check out and leave Machu Picchu the hotel gives you access to showers even if you have checked out. Very nice detail we greatly appreciated
Stayed 1 night in Sep 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property, food & services! highly recommend staying here to enjoy full experience.
Stayed 1 night in Sep 2024

4/10 Poor

Janice

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Hualong, brooklyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The courtesy of the staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely a splurge made doable by sharing with a friend. The amenities, comfort and service were top notch. We stayed here after coming off the Inca Trail, making the luxury that more amazing. The dining was unforgettable. They kept bringing us more wonderful things to try and enjoy. I've never felt so spoiled.
Stayed 1 night in Sep 2024

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and provided an amazing level of service!
Stayed 3 nights in Sep 2024

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best way to stay at Machu Picchu
Stayed 1 night in Sep 2024

10/10 Excellent

Emil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karen, John, Alexander, and Sebastian were an amazing help and made our stay a dream come true
Stayed 1 night in Sep 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in Machu Picchu and this time I decided to stay at the Sanctuary Lodge Belmond Hotel with my daughter. It was one of the most beautiful experience we have ever had. The staff’s service, kindness, and anticipation of all our needs -from our arrival at the train station at Machu Picchu Pueblo to our departure with the bus- showed the high level of training of everyone involved. John picked us up at the train station and counseled us about the best way to visit the Sacred City. We loved the check-in at the scenic terrace with Manuel, our meals at their amazing restaurant and the service and conversation with Issai. He gave us "Chapo”, a delicious traditional beverage made of banana and cinnamon. After visiting the archeological site and climbing Waynapicchu, we were welcomed by superb relaxing massage. The gorgeous property has tiered terraces to watch the sunrise from and a magical orchid garden with a waterfall that were so inspiring. The whole team made our stay one of the most beautiful experiences in our lives and we truly enjoyed Machu Picchu in a totally different way. I highly, highly, highly recommend the Sanctuary Lodge. Congratulations to its team.
Stayed 1 night in Aug 2024

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, property conditions & facilities
Magic place. Wonderful staff. Excellent service. Amazing food. Thank you Sanctuary Lodge!
Stayed 1 night in Aug 2024

4/10 Poor

CEN QIN

Stayed 2 nights in Jul 2024

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff + spot made for an amazing time!
Our stay at Sanctuary was perfect. I planned our Peru trip as a DIYer. I like choosing where I am and for what length of time, and where I splurge and where I save. To say that our stay at Sanctuary was excellent value sounds hard to believe, but it's the thought that keeps coming to mind. The property itself is beautiful, well-appointed, suited gorgeously to its site... the common spaces, the restaurant, the grounds are all excellent and very welcoming. The access to Machu Picchu is unparalleled. Staying at Sanctuary made our 6:00am circuit easy and gave us a base after a full morning before we re-entered the site for the afternoon. What really stands out though is the people. Alex, a member of the concierge team, was the first person that I spoke to on property. For a month he would check in as we discussed the various Machu Picchu circuits, whether and when a guide would be helpful, the timing of our Vistadome trains, bus tickets from Aguas Calientes, etc. Seeing Machu Picchu was the dream and having Alex as our wing-man gave us complete peace of mind that it would come together perfectly. The fact that he was waiting to greet us when our bus pulled in, and was the last person to see us off when we departed meant so much. He oversaw every detail of our stay and went way above and beyond to make it a lifetime memory. We are so grateful for his attention, skill and heart. Also of special note are Karen (concierge), Freddy (bartender extraordinaire), John + Diego (transfers).
Stayed 1 night in Jul 2024

10/10 Excellent

Anka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! This property is right next to the entrance to Machu Picchu which was wonderful for a 6am entrance time and we were the first ones climbing Huayna Picchu Mountain which was magnificent! But it's not just the location. This luxury hotel has a wonderful staff and in particular, the bar staff were so much fun showing us how to make local drinks and doing some taste testing. Loved it all!
Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Stayed 1 night in Jun 2024

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but extremely expensive
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and convenient.
Great place to splurge for a night. We ended up having an "all inclusive" experience. (Food and drink.) Which helped make it feel more "worth it". At the end of the day it is a lot of money for one night, and I bet you could do pretty well in Aguas Calientes for a fraction of the cost and the only real difference is you've gotta take a 20 min bus ride up to Machu Picchu. All that said, the hotel is nice, the staff were wonderful and it was comfortable and clean. It's really up to the individual as to whether or not it's "worth it."
Stayed 1 night in Jun 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the splurge!
Words cannot express how lovely the people are at this hotel! Yes, it’s in a small spot, but it is in the ideal location for once in a lifetime trip. From check in to check out these people are top-notch!
Stayed 1 night in Jun 2024

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Amazing hotel with an unbeatable location. The service was brilliant with Sebastian and John being so welcoming on arrival at the train station and helpful on departure including assisting me with gifts from the market. I was unexpectedly provided with free champagne and chocolates as a welcome gift. The room was fantastic with a very comfortable bed. The breakfast experience on the terrace with the sound of the waterfalls and a clear view of Machu Picchu was a once in a lifetime experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Holly

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Shyam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a night here after the 4 Day Inka trail to give ourselves the opportunity to return to MP in the afternoon for sunset and again early next morning for sunrise. The room was excellent but the food and service were impeccable. Worth every penny especially with full boarding included. We enjoyed being pampered for a day at the end of the long hike.
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So helpful with wverything
Stayed 1 night in Apr 2024