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ibis Mackay

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ibis Mackay

Exterior
Outdoor pool, pool loungers
Premium bedding, in-room safe, desk, laptop workspace
Exterior
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Harrup Park
    5 min drive
  • Mackay Regional Botanic Gardens
    6 min drive
  • Mackay Leisure Centre
    6 min drive
  • Mackay, QLD (MKY)
    1 min walk

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Front of property
The Marco Polo
Pool
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (581)
The price is €82
for 1 night
includes taxes & fees
6 Dec - 7 Dec
The Marco Polo

About this property

ibis Mackay

Mackay hotel in South Mackay with fitness centre and 24-hour business centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at ibis Mackay. During your stay, you'll be close to Illawong Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Modern European cuisine while dining at TurBARlence
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Just a 5-minute drive from Mackay Basketball and a few minutes from Harrup Park
Ibis Mackay offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and a meeting room are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly ibis Mackay. Free self parking is available.

This 4-star Mackay hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
TurBARlence – This pub specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 273 out of 487 reviews" "
Rating 8 - Good. 159 out of 487 reviews" "
Rating 6 - Okay. 26 out of 487 reviews" "
Rating 4 - Poor. 17 out of 487 reviews" "
Rating 2 - Terrible. 12 out of 487 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kemika

Stayed 1 night in Aug 2024

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from Airport. Close to BB Print Stadium and sporting precinct. Clean almost like new rooms. Comfortable bed. Very quiet room with blackout blind. Breakfast was very good. Staff friendly and helpful. We had a good view of the lights across the airport to town at night. Daytime view was the mountain ranges in background with airport car park and runway which was pleasant to sit at the desk and look out at the view. Requires a second chair and free bottled water in the room. Highly recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who were welcoming and helpful. Right next to airport (which can be a positive or negative). Decent sized room and facilities were great for the price. Not a 5 star hotel of course, but very good overall. Clean, good beds, great location if you have a flight. Bar and restaurant was decent food. I would definitely stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
exellent
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Jodi

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We got into the motel at 9.30pm after a long day of travelling . Checked in and was given our room key. The room key we were given was for a room that already had someone staying in it!! We woke the other guests by trying to get into their room!! Poor form checking 2 different parties into the same room!! Was well after 10pm by the time we got to a new room….
Stayed 1 night in Jul 2024

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
Dirt marks in the walls,air conditioner not working properly and the stink of sweat and stale deodorant in the room. Quite disappointed 😞
Stayed 3 nights in Jul 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Brett

Stayed 1 night in Jul 2024

8/10 Good

Nadika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently location
Stayed 1 night in Jun 2024

6/10 Okay

Charlene

Travelled with family
Liked: Cleanliness
There is nothing to do at the hoetel other then drink swim ir play pool
Stayed 2 nights in Jun 2024

6/10 Okay

Jack

Stayed 1 night in May 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable stay
Perfect spot for a 1 night stay before an early flight. Perfectly clean and comfortable and a great meal.
Stayed 1 night in May 2024

10/10 Excellent

Des

Travelled with partner
Great service from staff.
Stayed 1 night in Mar 2024

4/10 Poor

bradley

Liked: Cleanliness
Disliked: Staff & service
Was very clean. The showers were small.and awkward .kept waking up as herd noises outside room and plumbing noises
Stayed 1 night in Mar 2024

8/10 Good

Steven

Stayed 1 night in Mar 2024

4/10 Poor

Lauren

Disliked: Staff & service
We arrived at 10:30pm to be told we couldn’t get a drink from the bar which is advertised to stay open until 11pm, the staff member didn’t offer us any alternative and was not friendly. The next morning for breakfast we arrived, no one greeted us so we found a table, as other people came they were serving themselves, we were very disappointed in the food, the eggs were over cooked, there were no fresh coffee cups and when my husband asked for one the staff member was annoyed and asked us for our room numbers to check us in for breakfast, however didn’t proceed to ask anyone else which made us feel like we inconvenienced her. They weren’t overly friendly and the customer experience was low.
Stayed 1 night in Feb 2024

8/10 Good

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Key for Door didn't work properly, other than than that always good
Stayed 1 night in Feb 2024

2/10 Terrible

David

Greedy and inflexible
Stayed 2 nights in Feb 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff and efficient bar staff (ordering food for room and for restaurant ) Room was freezing - great air-con but way too low in advance. Room as expected with adequate facilities. Some ring marks on surfaces suggested cursory cleaning only, but overall fresh and pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Stayed 1 night in Feb 2024