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The Metropolitan Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Metropolitan Hotel

Lunch and dinner served
Lunch and dinner served
Standard Room | Iron/ironing board
Front of property
Food and drink

Reviews

7.6 out of 10

Good

Popular amenities

  • Parking available
  • Housekeeping
  • Air conditioning
  • Parking included
  • Restaurant

Explore the area

Map
17 Gordon Street, Mackay, QLD, 4740
  • Artspace Mackay
    9 min walk
  • Ken Burgess Orchid House
    11 min walk
  • Mackay Enertainment and Convention Centre
    13 min walk
  • Mackay, QLD (MKY)
    8 min drive

Room options

View all photos for Standard Room

Standard Room | Iron/ironing board

Standard Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Exterior

Beachside Boutique Motel Mackay

Free airport shuttle
Parking included
Free WiFi
Air conditioning
4.7 out of 5, Exceptional, (100)
The price is €97
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Beachside Boutique Motel Mackay

About this property

The Metropolitan Hotel

Hotel in Mackay with free parking
This hotel features a restaurant, ATM/banking services and free self parking. Other amenities include a banquet hall and a vending machine.
The Metropolitan Hotel offers 6 air-conditioned accommodations, which are accessible via exterior corridors and feature free toiletries. Rooms open to balconies. Digital televisions are provided. Fridges and coffee/tea makers are provided. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
During your stay at The Metropolitan Hotel, you're just a quick walk from Artspace Mackay. You'll find features such as free self-parking and a restaurant.
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the bistro
  • Amenities include an ATM and a vending machine
  • Within a 15-minute walk of Artspace Mackay and Ken Burgess Orchid House
There's a restaurant on site. The Metropolitan Hotel also features a vending machine and an ATM. Self parking is free.

Smoking is allowed in designated areas at this 3-star Mackay hotel.

The Metropolitan – This bistro serves lunch and dinner.

Languages

English

Property amenities

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • In-room refrigerator

Conveniences

  • ATM
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Property is also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

The Metropolitan Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 93 reviews" "
Rating 8 - Good. 42 out of 93 reviews" "
Rating 6 - Okay. 22 out of 93 reviews" "
Rating 4 - Poor. 8 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Would be ideal for a smoker..
Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff were friendly. Close to facilities.
It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.

8/10 Good

Len, Brisbane

Liked: Cleanliness, staff & service, room comfort
Good country pub in the middle of Mackay.
It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Centre of town, excellent value..
As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..

4/10 Poor

george, cairns queensland

Disliked: Staff & service, property conditions & facilities
Service leaves a lot to be desired
Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose for the type of accommodation required

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location to Center of town, short walk t
I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.

8/10 Good

Alan & Mary, Glenden

Liked: Cleanliness, staff & service
Good position, great food.
We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.

8/10 Good

Stu, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic room close to the CBD
Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate.

8/10 Good

Len

Liked: Cleanliness, staff & service, room comfort
Close to cbd and great meals.
A good old pub Accom with excellent meals and friendly staff. Very well priced overall.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Centrally located close to everything..
Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back!

4/10 Poor

Illy, QLD

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for.
Very cheap accommodation, but it shows. Room was tidy enough, however stains on sheets/carpet. Most lights didn't work (including fire escape) and tv remote had no batteries. It's okay if you're just looking for somewhere to sleep.

8/10 Good

Mike, Townsville

Liked: Staff & service, room comfort
Quiet and friendly
Just passing through great service and very convenient location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sarah, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and tidy hotel.
It was a nice stay in a comfortable, clean and nice hotel. It was nothing special but got to stay in.

6/10 Okay

cecile

Liked: Cleanliness, staff & service
Correct for a small budget, but wifi is missing
Contrary to the booking, there are NO family rooms for 4 people. AVOID room 7, which is terrible. Finally we were given two consecutive double bedrooms which were ok. Especillay for a such small price. NO WIFI, and television doesn't work. Nice staff, anyway. Rooms are clean.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Overnight pitstop
We struggled to find the entrance to the hotel and eventually discovered this was through the bar as there was no reception. The emphasis was clearly on the slot machines and bar. The barmaid checked us in. The room was dingy and small but it was clean. My partner said it was as close to hostel type accommodation as it was possible to get but still label itself a hotel. We ate there, in the bar. The food was good but could have been hotter. Just about OK for one night.

2/10 Terrible

Michael, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
Terrible, No hot water, tv reception was so bad I couldn't watch anything. Aircon did not work properly, it is above a pub if you need to sleep don't stay here, after paying full price before arriving they wanted to charge $200 to my credit card and said it would not be charged back for at least 4 days.......

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It was easy to book in and the rooms were clean. Our tv didnt work but wasnt to much of a bother as we were only there one night.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap. You get what you pay for.
The beds were clean and comfy but that's about it. Ok if you just want somewhere to sleep then move on.

8/10 Good

Gemma, Brisbane

Liked: Cleanliness, staff & service, room comfort
Clean hotel, not noisy during the week
Clean, simple room. Comfortable stay with good air-conditioning.

8/10 Good

Hugotroy, Brisbane

Liked: Staff & service
Very convenient,walk to restaurants,all you need!
20 metres from a Motel which was 3 times the price..rather have the difference in my pocket!

8/10 Good

Majken, Bjaeverskov DK

Liked: Cleanliness
Ok good value
Needed a night on a Budget

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelt like mothballs
Unfortunately the room was sprayed with very strong deodorant which stayed the entire visit. The room and surrounding is very dirty.