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I think this hotel is overrated, it does not meet the conditions required for the price they charge per night. It is an old hotel, it is cracking, dark, etc.
Great customer service at the front desk! Loved the close location of the rail and metro stations-visible from terrace!
Verified traveller
Stayed 2 nights in Apr 2023
8/10 Good
Dean
Travelled with partner
20 Jan 2023
Liked: Cleanliness, staff & service
Staff great, food average, building could be much better internally quite dated and jacuzzi bath not working. Area looks rough surrounding and hear road noise all night
Well upon arrival the hotel appeared quiet for such a large hotel. Our room was love.y and spacious however it was freezing. The thermostat was blinking and it was stated we needed to seek maintenance. When we went to the front desk to explain we were told there were not other rooms however they would bring us a heater. Now we have been in the car for 6.5 hours and an early departure the next day. We were beat. We eventually received the heaters and while we tried they were not effective and we were wearing layers, using our extra blankets from home and toques. I asked my husband if he would please ask again if there was another room available as this was not fixing the issue. Now interesting enough there was a free room across the hall. Now being lied to about the availability of rooms is a disgrace. This hotel is massive and there was no way the hotel was sold out. Our sleep was effected in addition to unnecessary stress from a simple room change. Paying for a night where we could not even relax and sleep was unfortunate as we could have stayed at many other locations. We now know we will not be returning to this hotel nor will be recommending it to anyone.
Very friendly and customer-oriented staff. My original reservation was somehow cancelled(not sure why, probably There's problem with the app), they processed the refund request very quickly. Customer service is very good.