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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property

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Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Lobby
Exterior
Terrace/patio
Reception
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service
  • Gym

Explore the area

Map
Hermosilla 2, Madrid, Madrid, 28001
  • Plaza de Colon
    ‪3 min walk‬
  • Puerta de Alcalá
    ‪11 min walk‬
  • Paseo del Prado
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Presidential Penthouse Suite Red Level (3+1)

Terrace/patio

Presidential Penthouse Suite Red Level (3+1)

  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Classic Room | Premium bedding, down duvets, minibar, in-room safe

Classic Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Red Level Room (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Level 3 Adults)

Deluxe Room (Level 3 Adults) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (Level 3 Adults)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (2 Adults + 1 Child)

Premium bedding, down duvets, minibar, in-room safe

Premium Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room (3 Adults)

Premium bedding, down duvets, minibar, in-room safe

Premium Room (3 Adults)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse Suite Red Level (2+1)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+1)

Terrace/patio

Presidential Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Suite Red Level (4+1)

  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level

Terrace/patio

Presidential Penthouse Suite Red Level

  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Red Level Lounge Access

Premium bedding, down duvets, minibar, in-room safe

Deluxe Junior Suite Red Level Lounge Access

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level (2+2)

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Suite Red Level (2+2)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Suite Red Level (3+1)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Red Level Lounge Access

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Red Level Lounge Access

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Premium

Premium bedding, down duvets, minibar, in-room safe

Premium

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

Premium bedding, down duvets, minibar, in-room safe

Family Supreme Room

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Grand Supreme

Premium bedding, down duvets, minibar, in-room safe

Family Grand Supreme

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedrooms Suite Red Level

Premium bedding, down duvets, minibar, in-room safe

Two Bedrooms Suite Red Level

  • 90 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access | Premium bedding, down duvets, minibar, in-room safe

Gran Premium with Jacuzzi Red Level Lounge Access

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Master Suite Red Level

  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme | Premium bedding, down duvets, minibar, in-room safe

Supreme

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Redlevel One Bedroom Master Suite with Terrace

Premium bedding, down duvets, minibar, in-room safe

Redlevel One Bedroom Master Suite with Terrace

  • 89 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Redlevel One Bedroom Master Suite with Terrace (2+2)

Premium bedding, down duvets, minibar, in-room safe

Redlevel One Bedroom Master Suite with Terrace (2+2)

  • 89 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (3+1)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (3+1)

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (2+2)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (2+2)

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+2)

Terrace/patio

Presidential Penthouse Suite Red Level (2+2)

  • 200 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level (2+1)

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Master Suite Red Level (2+1)

  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

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Terrace/patio

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  • Restaurant
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About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 188 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is open daily.
Hotel Fenix Gran Meliá - The Leading Hotels of the World 's great location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Castellana. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with massages, facials or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of U.S. Embassy and Gran Via
  • Airport and local-area shuttle service available for a fee
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Hotel Fenix Gran Meliá - The Leading Hotels of the World has a restaurant on site.
Fenix Cocktail Bar – This cocktail bar specialises in Mediterranean cuisine. Open daily.
"Aduana" Restaurant – This restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (EUR 40 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • "Aduana" Restaurant
  • Fenix Cocktail Bar

Things to do

  • Full-service spa
  • Health club

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self-parking fee: EUR 40.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 736 out of 1004 reviews
Rating 8 - Good. 194 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 14 out of 1004 reviews
Rating 2 - Terrible. 9 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Nov 2024

10/10 Excellent

Sivaramakrishnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here
Stayed 3 nights in Nov 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular 5 star experience. Granted we paid for the upgraded rooms and service but it was worth every penny. Always available to help new travelers to Europe. Loved the recommendations help booking excursions.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maritza, Chicago

Staff is very friendly. Location is excellent.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Salamamca. Concierge was excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Shahzad

Stayed 3 nights in Oct 2024

10/10 Excellent

Sandro, weston

Stayed 3 nights in Oct 2024

10/10 Excellent

alejandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Farouk

Travelled with family
Liked: Cleanliness
The room was very small, the conditions of the room and the hotel needed total renovation.
Stayed 1 night in Oct 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel.
beautifully kept, very well located, will definitely stay again. Breakfast really good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. I recommend it

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localizacion, amable staff, servicio muy alto
Stayed 2 nights in Oct 2024

10/10 Excellent

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extraordinary in both luxury and customer service. All staff know the meaning of making the customer feel important. Rooms, decor, food, everything is excellent. I particularly like the red-level service on the 7th floor. I've never stayed at a better hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

LUCERO

Stayed 1 night in Sep 2024

10/10 Excellent

Felipe, Miami

Stayed 2 nights in Sep 2024

10/10 Excellent

Jully

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!
Stayed 1 night in Sep 2024

8/10 Good

Paulette Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

haoyu

Stayed 1 night in Aug 2024

10/10 Excellent

Branavan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property spacious
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just have the most amazing experience at the Felix Gran Meliá, the instant we arrived were greeted very friendly and caring. We had an overnight flight and went to the hotel to leave the luggage, instead had the lovely surprise that the rooms were ready and could leave our stuff and get settle for the day-something we really appreciated! The buffet breakfast had a great selection, the space is gorgeous, comfortable and the service it’s EXCELLENT. Every single staff person were extremely helpful and welcoming, suggestions for activities, places to visit, timing, they offered help with reservations. A nice token is that the hotel has a car for guest services, it was available that night and it gave us a ride to the restaurant we made reservations that evening. Location is unbeatable!, in a very safe location, 7 minutes walking distance to Alcalá door, terrazas for dinner, 10 minutes from the Prado museum and 15-20 puerta del sol. Definitely a place to stay!!! And we are really hoping to come back very soon!
Stayed 1 night in Aug 2024

10/10 Excellent

Moi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Aug 2024

10/10 Excellent

Larry, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic old world charm in a beautiful and centrally located neighborhood close to multiple major attractions.
Stayed 2 nights in Aug 2024

2/10 Terrible

Carmen

Stayed 3 nights in Jul 2024