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Hospes Puerta de Alcalá, a Member of Design Hotels

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hospes Puerta de Alcalá, a Member of Design Hotels

Lobby
Breakfast, lunch, dinner served; Spanish cuisine, al fresco dining
Shower, rainfall showerhead, designer toiletries, hair dryer
Property amenity
Pool

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Parking available
    Parking available
  • Gym
    Gym

Explore the area

Map
Plaza de la Independencia 3, Madrid, Madrid, 28001
  • Puerta de Alcalá
    1 min walk
  • Calle de Alcalá
    1 min walk
  • Paseo del Prado
    4 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    16 min drive

Room options

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Grand

Premium bedding, down duvets, minibar, in-room safe

Suite Grand

  • 52 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Alcala

Premium bedding, down duvets, minibar, in-room safe

Deluxe Alcala

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Triple

Premium bedding, down duvets, minibar, in-room safe

Deluxe Triple

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Dreamer

Dreamer | Premium bedding, down duvets, minibar, in-room safe

Dreamer

  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe

Premium bedding, down duvets, minibar, in-room safe

Deluxe

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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Pool

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Pool
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Free WiFi
4.6 out of 5, Wonderful, (439)
The price is €434
for 1 night
includes taxes & fees
8 Dec - 9 Dec
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About this property

Hospes Puerta de Alcalá, a Member of Design Hotels

Luxury hotel connected to the convention centre in Salamanca with a full-service spa
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a steam room are on-site.
Hospes Puerta de Alcalá, a Member of Design Hotels offers 42 accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. Plasma televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include sports massages, Thai massages, facials and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hospes Puerta de Alcalá, a Member of Design Hotels. During your stay, you'll be connected to the convention centre and just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at Independencia
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Treat yourself to body treatments, body wraps or manicures and pedicures at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Steps from Puerta de Alcalá and 10 minutes on foot from Gran Via
  • Airport drop-off and local-area shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hospes Puerta de Alcalá, a Member of Design Hotels offers its guests a full-service spa, a steam room, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 1830 square feet (170 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Hospes Puerta de Alcalá, a Member of Design Hotels. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
Independencia – This restaurant specialises in Spanish cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
24-hour room service is available.

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Valet parking on site (EUR 39 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 31 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Independencia

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,830 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1883
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 31 per person
  • Airport shuttle fee: EUR 99 per vehicle (maximum occupancy 2)
  • Valet parking fee: EUR 39 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include window guards
Hospes Puerta de Alcalá, a Member of Design Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hospes
Hospes Madrid
Hotel Hospes
Hotel Hospes Madrid
Madrid Hotel Hospes
Hospes Hotel Madrid
Hospes Madrid Hotel Madrid
Madrid Hospes Hotel
Hospes Puerta Alcalá Hotel
Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hospes Puerta Alcalá
Madrid Hotel Hospes Puerta de Alcalá Hotel
Hotel Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hotel Hospes Puerta de Alcalá Madrid
Hotel Hotel Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá Madrid
Hotel Hospes Madrid
Hospes Puerta Alcalá Madrid
Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá
Hospes Puerta de Alcalá a Member of Design Hotels
Hospes Puerta de Alcalá, a Member of Design Hotels Hotel
Hospes Puerta de Alcalá, a Member of Design Hotels Madrid
Hospes Puerta de Alcalá, a Member of Design Hotels Hotel Madrid

Hospes Puerta de Alcalá, a Member of Design Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 511 out of 742 reviews" "
Rating 8 - Good. 148 out of 742 reviews" "
Rating 6 - Okay. 50 out of 742 reviews" "
Rating 4 - Poor. 24 out of 742 reviews" "
Rating 2 - Terrible. 9 out of 742 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Crane

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and property is very clean and the area it’s around is very clean surrounded by lots of restaurants and many of the attractions are minutes away by walking.
Stayed 4 nights in Aug 2024

10/10 Excellent

G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel overall
Stayed 1 night in Jul 2024

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Mack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one of the best--compares favorably to the larger 5 star chain hotels (e.g. Ritz, 4 Seasons, etc) but feels more personal. It was renovated relatively recently, so all the facilities are up to date. The rooms are very large in comparison to many other hotels in center city. The bathrooms are very nice with rain shower and soaking tub and two sinks. Despite being in a central, busy location, the room was incredibly quiet (and dark) at night with very comfortable bedding. The staff was fantastic--very helpful with dining recommendations, assistance with transportation, luggage, etc. Chilled Cava and water were both available in room upon arrival--likely complementary, though we did not drink it due to dinner plans. The hotel is very well located on the corner of the El Retiro park which is lovely to walk through. Lots of shaded paths and the Cristal Palace, as well as the botanical gardens. Lots of great shopping, tapas and restaurants nearby. 20 min to airport by taxi. I can't think of a better location. I highly recommend this hotel and will definitely stay there again when we return to Madrid.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Yasmin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Andres, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic location. Just needs a bit of remodeling.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2024

10/10 Excellent

james, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. This was our eighth visit here!
Stayed 3 nights in Jun 2024

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and Great Staff
We were only in Madrid for one night after traveling around Spain. This is a beautiful hotel and great service. The front desk people were so accommodating and made great recommendations for us and even reservations. We were so pleased with everything! Beautiful, elegant, quiet and comfortable room. We would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Diana

Liked: Property conditions & facilities
A great location and a very nice room. Except for a glitch caused by an incompetent recepcionist, the staff were helpful and friendly. I would go back
Stayed 1 night in May 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, bed was super comfortable. Parking at €39 a day was a little more than I expected but it is Madrid! A great location and the staff had some great recommendations for restaurants.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stuart Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top location. Nice rooms with views to Puerta de Alcalá. Would recommend.
Stayed 3 nights in Feb 2024

10/10 Excellent

andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location @ Puerta de Alcala. Very spacious nice and clean rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
great location, close to Retiro park and Serrano area with great restaurants around.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Great location, friendly and helpful front desk in AM and afternoon. Turn down in evening was nice with a bottle of wine and chocolates. Cons: Sauna was out of service and relaxing pool water was cold. Staff inconsistent- evening staff second day did not do turn down and didn’t seem to know anything about it.
Stayed 2 nights in Jan 2024

8/10 Good

Javier

Stayed 3 nights in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A marvelous hotel in a marvelous location
Clean, luxurious and spacious for a city hotel, the hotel is in the middle of a fun area that is incredibly convenient to many of Madrid's best barrios. You are at the corner of Parque Retiro, a few minutes walk from the best museums, and adjacent to the swanky stores and restaurants of Salamanca. The perfect location. And did I mention the friendly, knowledgeable and helpful staff? They made us feel very welcome, an oasis of calm in the swirl of Alcala.
Stayed 6 nights in Nov 2023