See all properties

Hotel Puerta América

5.0 star property
VIP Access

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
2 bars/lounges, poolside bar
Reception
Seasonal outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Plaza de Toros de Las Ventas
    ‪3 min drive‬
  • Paseo de la Castellana
    ‪3 min drive‬
  • Calle de Alcalá
    ‪3 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, soundproofing

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Lobby sitting area

Hotel ILUNION Atrium

Pool
Pet-friendly
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1000)
The price is €116
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Hotel ILUNION Atrium

About this property

Hotel Puerta América

Luxury Madrid hotel in Chamartín with 2 restaurants
Along with 2 restaurants, this hotel has a nightclub and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site.
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Hotel Puerta América. During your stay, you'll be within walking distance of National Auditorium of Music. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Just a 5-minute drive from Santiago Bernabéu Stadium and a few minutes from WiZink Center
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business centre and 5 meeting rooms are available. A nightclub, a rooftop terrace, and a library are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from September 18 2024 to December 31 2024 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from 20 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 18 June and close on 02 October.
  • Pool access available from noon to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 807 reviews" "
Rating 8 - Good. 230 out of 807 reviews" "
Rating 6 - Okay. 72 out of 807 reviews" "
Rating 4 - Poor. 43 out of 807 reviews" "
Rating 2 - Terrible. 18 out of 807 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

feng

Travelled with family
Liked: Cleanliness
Quiet and close to airport
Stayed 1 night in Oct 2024

10/10 Excellent

nic

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
Stayed 3 nights in Oct 2024

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are so nice every floor has a different concept
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great
Stayed 2 nights in Oct 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No airport shuttle
Beautiful rooms. We were on the 11th floor. Buffet breakfast is really impressive. But it said that there was a airport shuttle and there is none. Taxi was 33€ (fixed price). This hotel is far from everything!! They do have a restaurant on site but if ever i m in Madrid again I wouldn’t stay here just because there isn’t anything close
Stayed 2 nights in Oct 2024

8/10 Good

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel located near metro station. The room was clean and well designed although was tired in some places, some of the furniture could do with replacing and the carpet too. Excellent staff and very attentive. Breakfast was great too , lots of choices, hot and cold selection, fresh fruit was delicious. I would definitely stay here again and love to experience a room on a different floor as each one is themed different - some very crazy but brilliant designs.
Stayed 4 nights in Oct 2024

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sunil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room design overdone - some people might have problems adjusting to it. Quiet room . Comfortable bed.
Stayed 3 nights in Sep 2024

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay !
Receptionist was friendly. Lovely hotel both in and out - great concept for each floor ! Would've been nice the pool was open as it was still hot. View was amazing, food delicious and server was soo lovely as we were the only two ladies left towards end of closing
Stayed 3 nights in Sep 2024

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very welcoming.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rachel

Stayed 1 night in Sep 2024

8/10 Good

Mayur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very modern hotel renowned for the architecture. Unusual settings of each room. Electric curtains, open shower. The facilities in the room were good but lacking in the basics. There is no coffee/ tea station in the room. To turn the curtains on or off, one had to go to the room entrance door. Wish it was near the bedside. There were no electric points next to the bedside..
Stayed 3 nights in Sep 2024

10/10 Excellent

Daniel Adam Horan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Hourvash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Sep 2024

8/10 Good

isabel

Travelled with family
Liked: Cleanliness, staff & service
Average hotel
Hotel rooms are a little bit old.. or maybe it was only my room as every floor plant is different. I like the location for going to the airport easily but staying close to Madrid centro
Stayed 1 night in Aug 2024

6/10 Okay

Amir

Travelled with partner
Liked: Staff & service, amenities
Property was pretty good. The rooms that were given to us the carpets had stains all over the place.
Stayed 1 night in Aug 2024

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent staff -- professional and courteous. Rooms and facility were cutting edge but are now a bit tired and in need of some maintenance or updates. Pool is a nice feature. Location is quite good. Nice walk to many restaurants or to public transport on metro. Street parking available nearby.
Stayed 3 nights in Aug 2024

8/10 Good

Carl Jack, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro. Did not have the room upgrade I am expecting
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and easy to get around with metro
Stayed 2 nights in Aug 2024

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was excellent except the outlets. We had to request extension cord to be able to use our phone charger. Good thi g is that the service man provided it right away, so it was taken care of within few minutes. It would've been appreciated if they had a table to put some stuff like in room breakfast, small microwave etc. Also refrigerator was not working right. Even after you keep water bottles in it overnight, it won't cool down. One final thing, shower / tub was open to sink and toilet seat, so it will wet those areas after you take shower. It would have been better if they had a shower curtain also or the shower head can be turned towards the wall to prevent mist spilling outside of the shower area. Vanity mirror vitually becomes useless die to fog after the shower due to inefficient ventilation. But let reiterate that despite of all of these issues it was awesome room with unique space ship theme.
Stayed 3 nights in Aug 2024

8/10 Good

Lorrie, Bonnyville

Stayed 3 nights in Jul 2024

10/10 Excellent

Luis

Stayed 5 nights in May 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and amenities. Staff is professional and courteous. Pool is a welcome feature in heat of the summer.
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward Krueger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By booking with Expedia, I was allowed to check in four hours early, which was HUGE as I could get into my room and sleep after an 8-hour flight from NYC. As an architect, this hotel is special, as the rooms on each floor are designed by different architects, many of them world-famous.
Stayed 2 nights in Jul 2024