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Hotel Santo Domingo

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santo Domingo

Exterior
Property amenity
Property amenity
Nightclub
Double Room (with extra bed) | Minibar, in-room safe, individually decorated, individually furnished

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
San Bernardo 1, Madrid, Madrid, 28013
  • Gran Via
    1 min walk
  • Plaza de España - Princesa
    1 min walk
  • Teatro Rialto
    2 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    23 min drive

Room options

View all photos for Double Room (with extra bed)

Double Room (with extra bed) | Minibar, in-room safe, individually decorated, individually furnished

Double Room (with extra bed)

  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Double room PETIT 14 M2 (located in the annex building)

Minibar, in-room safe, individually decorated, individually furnished

Double room PETIT 14 M2 (located in the annex building)

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Superior Double or Twin Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Double or Twin Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

Hotel Santo Domingo

Central Madrid hotel connected to the convention centre, steps from Plaza de Santo Domingo
Along with a restaurant, this smoke-free hotel has a nightclub and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace and self parking.
Hotel Santo Domingo offers 200 accommodations with minibars and a safe. This individually decorated and furnished accommodation includes desks. Plasma televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Hotel Santo Domingo's great location. During your stay, you'll be connected to the convention centre and just a quick walk from Gran Via. You'll find features such as free WiFi in public areas, plus a restaurant and a poolside bar.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the location and the helpful staff
  • Steps from Plaza de Santo Domingo and Gran Via
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A seasonal outdoor pool, a nightclub, and a rooftop terrace are also featured at the business-friendly Hotel Santo Domingo. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
Sando – This restaurant only serves breakfast.
La Terraza del Santo Domi – This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 33 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 21 for adults and EUR 21 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Terraza del Santo Domi
  • Sando

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Portable hoist available
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Comprehensive recycling policy
  • Living plant wall
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • HDTV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 17 September to 31 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 for adults and from EUR 21 for children
  • Self-parking fee: EUR 33 per day
  • Equipment fee: EUR 3 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property’s equipment fee is charged for use of pool towels.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Hotel Santo Domingo Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 380 out of 1077 reviews" "
Rating 8 - Good. 383 out of 1077 reviews" "
Rating 6 - Okay. 187 out of 1077 reviews" "
Rating 4 - Poor. 77 out of 1077 reviews" "
Rating 2 - Terrible. 50 out of 1077 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ayad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 6 nights in Aug 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, amenities
The pool was incredible
Stayed 3 nights in Aug 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and staff location is perfect for what ever you would plan to do while staying there.
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas A

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top pool converts to a dining area at night. Beautiful views of the city lights
Stayed 2 nights in Aug 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Giles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff . Great location with unique decor features
Stayed 7 nights in Jul 2024

10/10 Excellent

Braulio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well.
Stayed 2 nights in Jul 2024

8/10 Good

sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Roof top bar and pool was lovely. But 5 euros for a small bottle of water is a joke! 85 cents for a large one in supermarket across the road!
Stayed 4 nights in Jul 2024

10/10 Excellent

Joshua

Stayed 3 nights in Jul 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient to be able to walk to different places. Very clean and staff very friendly.
Stayed 2 nights in Jul 2024

6/10 Okay

Denis

Travelled with family
They are trying and it is better than some others. That being said, it is lacking some basic necessities. Wifi is terrible and either was very weak or not functioning half the time. Breakfast was very subpar. The lobby is sad and there is only one Starbucks machine which you must pay for. The upstairs bar/pool is small and blazing hot--almost unusable during the day. The cleaning staff was brusque at best and camped outside our door having loud conversations and clanging their equipment starting at 8:30 in the morning. If you want to use the in-room safe, you must pay. That's a first. The front desk was attentive and did their best.
Stayed 4 nights in Jul 2024

6/10 Okay

Iride

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I love it was close to the city center, lots of restaurants, and accesible, lobby, rooftop and amenities were good. However rooms NEED work, carpets were DIRTY, Tables were supper Dirty and even some parts of the bathroom, if you book the standard room it is tiny. We ask for a change of room and staff was very friendly about it. Location is a 10/10 so get the panoramic room or a superior room. In case you book the cheap option ask to be in the renovated rooms. Español: La localización del hotel es un 10/10 cerca de muchos de los lugares más icónicos de Madrid. El staff y personal fueron muy amables y nos ayudaron con nuestras inquietudes. Sin embargo los cuartos, baños, mesas, alfombras, etc no tenían el mejor aspecto, estaban sucios y mesas llenas de moho, especialmente en la opción más económica y si te toca la parte más antigua del hotel. Estas facilidades estaban sucias, y en descuido, las alfombras de terror. Solicitamos inmediatamente un upgrade y el personal trabajó muy amablemente con nosotros para el cambio, y los cuartos panorámicos y de la torre principal estaban mucho mejores, aunque en general las alfombras necesitan una limpieza profunda urgente. Volvería al Santo Domingo ya que la localización fue perfecta para el viaje, aunque hay detalles que pueden mejorar.
Stayed 2 nights in Jul 2024

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel had two different buildings. To access our room we had to use the 2nd set of elevators. You could tell this building was in the process of remodeling so not sure what the more expensive rooms looked like. Room was ok but out dated. Could hear people in the hallway. Over all the staff was Amazin! Rooftop bartenders and restaurant staff were superb. Check in desk employees and bell hop were also amazing. Would stay again but would like a room in building #1.
Stayed 1 night in Jul 2024

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

YULIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Jean Christian, Panama City

Stayed 2 nights in Jul 2024

10/10 Excellent

LIBIA

Stayed 1 night in Jul 2024

10/10 Excellent

yanan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility, staff very professional and helpful
Stayed 2 nights in Jul 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Amenities
Sure
Stayed 2 nights in Jul 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and easy access
Stayed 4 nights in Jul 2024

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 6 nights in Jul 2024

10/10 Excellent

Ihssen

Stayed 1 night in Jul 2024

8/10 Good

Armen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t ready at my arrival. I showed up after 4:00 pm And the at the when I was checking out I asked them for 30 min more and they said that is NOT possible.
Stayed 2 nights in Jul 2024

8/10 Good

Iride

Travelled with family
Liked: Staff & service
The rooms are super super small and mine wasn’t to clean and was old, moldy and the carpet was super dirty. I ask for a change and had to pay $80us per night because only the premium rooms were available. This new room was clean and nice The staff was super nice and did their best to fulfill our request.
Stayed 4 nights in Jul 2024