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4.3 out of 5

"The hotel was a nice hotel, the staff were very helpful speaking both English and giving directions/help with no problems. The only issue I had was wi ... " More

By Mr P on Mon 21 Sep 2015

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Club Room (Silken)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room Single Use

Bed Count 2 Twin Beds Maximum Occupancy 1 Max

Suite single use

Bed Count 1 King Bed Maximum Occupancy 1 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room (with extra bed 2 adults&1child)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Silken Puerta Madrid. During your stay, you'll be within walking distance of Calle de Alcalá. Free WiFi in public areas, a restaurant and a gym are available.

  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at La Orza
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 6 minutes by car from Riyadh Air Metropolitano and 10 minutes from Santiago Bernabéu Stadium

Hotel Silken Puerta Madrid ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Hotel Silken Puerta Madrid

Couples (4) Business (2) Family (1) Other (1) Friends (1)
5 out of 5

Good hotel

The hotel was a nice hotel, the staff were very helpful speaking both English and giving directions/help with no problems. The only issue I had was with the location of the hotel, however there is a bus to central Madrid about 5 minutes walk from the hotel.

Posted by on 21 Sep 2015

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5 out of 5

Nice voluntary gestures of the front desk

I stayed for a night. The receptionist upgraded my room reservation voluntarily and made my small stay so memorable. The hotel is very comfortable, clean and spacious!

Posted by on 5 Dec 2011

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4 out of 5

Goed hotel met openbaar vervoer voor de deur, binnen kwartiertje in het geweldige centrum van Madrid

Zeer goed hotel, wel een beetje uit het centrum, maar met de bus is het centrum goed te bereiken.

Posted by on 12 Jan 2016

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4 out of 5

voyage d'affaires

Hôtel confortable près de l'aéroport et du centre d'affaires, chambre agréable et spacieuse, personnel serviable, seul bémol isolation sonore bruit de couloir, claquement de porte....

Posted by on 6 Aug 2015

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4 out of 5

Comfortable hotel Silken Puerta Madrid

Very nice and comfortable hotel between city and airport. It takes 30 minutes to get to the centre, but it was easy to get to the airport by free transport.

Posted by on 24 Nov 2014

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5 out of 5

Loistava hinta-/laatusuhde

Siisti hotelli ja maittava aamiainen! Henkilökuntakin palvelualtis.

Posted by on 8 Sep 2014

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4 out of 5

Angenehmes Business-Hotel

Waren übers Wochenende dort, hat insgesamt einen recht positiven Eindruck gemacht

Posted by on 24 Jun 2013

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4 out of 5

Félicitations

Excellents en tous points surtout par la qualité de la scénographie très étudiée du Silken Life. Un vrai bonheur. Bon le prix à payer est la distance du centre mais vu les tarifs taxi à Madrid ce n'est pas bien grave !

Posted by on 4 Jan 2012

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4 out of 5

Bon rapport qualité prix

Nous avons passé un excellent sejour. L'hotel est confortable et les chambres assez spacieuse et propre. Le personnel est disponible et convivial. Le seul souci c'est qu'il y a 20 min de marche pour acceder a la station de métro. En revanche, il y a un arret de bus menant au centre ville a seulement 3 minutes de l'hotel. Nous n'avons pas été décu du tout. Nous recommandons cet hotel.

Posted by on 2 Jan 2012

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About the Hotel Silken Puerta Madrid

Location Juan Rizi, 5, Madrid, Madrid 28027

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 6 meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 4521 square feet (420 square metres) and includes conference space. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hotel Silken Puerta Madrid. Parking is available for a fee. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 194 guestrooms or units
  • 6 levels
  • 4521 sq ft of conference space
  • 420 sq. m of conference space
  • Built in 2002
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Vicalvaro Station (8.4 km / 5.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Silken Puerta Madrid offers 194 accommodations with a safe and a hairdryer. Beds feature down duvets. Televisions come with satellite channels. Bathrooms include a separate bath and shower, bidets and complimentary toiletries. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Down blanket
  • Separate bath and shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 10:30 AM.

La Orza – This restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Piano Bar – On-site piano bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

  • Golfing nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Silken Puerta Madrid
  • Silken Puerta Madrid Madrid
  • Hotel Silken Puerta Madrid Hotel
  • Hotel Silken Puerta Madrid Madrid
  • Hotel Silken Puerta Madrid Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.