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NH Collection Madrid Gran Vía

4.0 star property
VIP Access

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Photo gallery for NH Collection Madrid Gran Vía

View from room
Rooftop bar
Rooftop bar
Lobby
Rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Gran Via 21, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪6 min walk‬
  • Plaza Mayor
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premium Room (Extra Large)

Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room (Extra Large)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room (Gran Vía View)

Superior Double or Twin Room (Gran Vía View) | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Double or Twin Room (Gran Vía View)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room (Gran Vía View)

Premium Room (Gran Vía View) | Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room (Gran Vía View)

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (Gran Via View)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Via View)

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Via View | Extra Bed 3 Adults)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Via View | Extra Bed 3 Adults)

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

NH Collection Madrid Gran Vía

Hotel with a 24-hour front desk, steps from Gran Via
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
NH Collection Madrid Gran Vía offers 94 accommodations with minibars and a safe. A pillow menu is available. 45-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of NH Collection Madrid Gran Vía's great location. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at Picalagartos
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a terrace
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gran Via and 6 minutes on foot from Puerta del Sol
  • Dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. NH Collection Madrid Gran Vía also features a terrace, dry cleaning/laundry services, and room service (during limited hours).

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to noon.
Picalagartos – This restaurant specialises in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Picalagartos – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 13 to 32 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Picalagartos
  • Picalagartos

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 13 to 32 per person
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Via 21 Hotel
Gran Via 21 Senator
Hotel Gran Via 21
Hotel Senator Gran Via 21
Senator 21 Hotel
Senator Gran Via 21
Senator Hotel Gran Via 21
Senator Gran Via Hotel Madrid
Senator Gran Via Madrid
Nh Collection Madrid Gran Via
NH Collection Madrid Gran Vía Hotel
NH Collection Madrid Gran Vía Madrid
NH Collection Madrid Gran Vía Hotel Madrid

NH Collection Madrid Gran Vía Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1002 reviews
Rating 8 - Good. 168 out of 1002 reviews
Rating 6 - Okay. 32 out of 1002 reviews
Rating 4 - Poor. 13 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Staff very helpful and committed to providing the best experience for guests.
Stayed 1 night in Dec 2024

10/10 Excellent

Meshaal

Stayed 5 nights in Nov 2024

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NH Collection Gran Via 21
Amazing service!! Maria at guest relations is the best example of great service that I have seen in a long time. All of the staff was excellent. Accomodations are right in the heart of the city convenient for transportation and for sightseeing. This is my second time staying at this hotel and they do not disappoint. Highly recommend the hotel and I commend the staff on the service they provide. Thank you to Maria and all of the staff at the hotel who made our vacation amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos, Guaynabo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid
We have stayed at this brand in several locations. The room has everything you need and space to enjoy. Very friendly staff and helpful. Wished I would have joined their member rewards program earlier. We definitely will choose NH Collection for future stays.
Stayed 7 nights in Nov 2024

10/10 Excellent

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and Hotel brand
Stayed 2 nights in Nov 2024

8/10 Good

Nuria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, and was a walking distance to most landmarks of my interest. Staff was great and very welcoming. The rooms in my opinion are very small for the amount of money that we payed for, but overall it was a very nice stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephanie L

Stayed 5 nights in Oct 2024

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena localización , muy tranquilo y callado a pesar de estar en Gran Vía. La habitación muy elegante , limpia y cómoda !Siempre tengo buenas experiencias con la marca NH. Gracias !
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very nice and friendly. The hotel is very clean and the views from the rooms are to die for. The location is also very convenient.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maryanne

Stayed 4 nights in Oct 2024

6/10 Okay

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant food was sub par. The least enjoyable aspect of the stay. The hotel ordered a cab for me to the airport and the driver drove too fast and dropped me off at the arrivals rather than departures. It was a fixed rate and i didnt have the exact amount but he didn't offer to give me change. It was very unpleasant.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ritesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is lovely. Centrally located. Easy to access metro, as the entrance is across the street.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Diann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NH Collection exceeded my expectations
This hotel exceeded my expectations. The staff was always pleasant and helpful, the room was well appointed, the rooftop bar was amazing and the restaurant was superior to what I would expect from a hotel. Location was excellent for walking to Plaza Mayor and a bit longer walk to museums. My only complaint was that the lighting in the room was a little too subtle for reading and the streets right around the hotel were extremely crowded.
Stayed 6 nights in Sep 2024

6/10 Okay

magali

Stayed 1 night in Sep 2024

10/10 Excellent

Ayman, YANBU ALSINAIYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is top highest rated hotel in Madrid , hotel staff outstanding , location is closed to everything’s, hotel was really super five stares . Thanks to all
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is hard to beat. Service is top notch. Rooms are comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

MAURICIO PADILLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the Main Street of Madrid, easy walking to anyplace you want to visit.
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and building with great sky bar and Resturante. The room was extremely nice and clean and comfortable.
Stayed 5 nights in Sep 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff and location was convenient
Stayed 3 nights in Sep 2024

10/10 Excellent

SANDINO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente location and service!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024