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Novotel Madrid Center

4.0 star property
VIP Access

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Photo gallery for Novotel Madrid Center

Exterior
Standard Room, Multiple Beds | Hypo-allergenic bedding, down duvets, minibar, in-room safe
Reception
Seasonal outdoor pool
Point of interest

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
O'donnell 53, Madrid, Madrid, 28009
  • WiZink Center
    ‪4 min walk‬
  • Gran Via
    ‪3 min drive‬
  • El Retiro Park
    ‪3 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, 1 Queen Bed

  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, Multiple Beds

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, Multiple Beds

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed, Terrace

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, 1 Queen Bed, Terrace

  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

Superior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About this property

Novotel Madrid Center

Central hotel connected to the convention centre in Madrid with bars
A restaurant, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a conference centre are on-site. Housekeeping is available on request.
Novotel Madrid Center offers 790 accommodations with minibars and a safe. Beds feature down duvets. 37-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel Madrid Center. During your stay, you'll be connected to the convention centre and just a quick walk from WiZink Center. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a playground
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 4-minute walk from WiZink Center and a 2-minute drive from Puerta de Alcalá
Novotel Madrid Center offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 16146 square feet (1500 square metres) and includes a conference centre. A terrace, a vending machine, and an arcade/games room are also featured at the business-friendly Novotel Madrid Center. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Eat Bar – This restaurant serves breakfast, brunch, lunch and dinner.
24-hour room service is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 26 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Eat Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16,146 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (70 centimetre high)
  • Hardwood flooring in room
  • Lever door handles
  • Lift (75 centimetre wide door)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 37-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Covered self-parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 11:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Convencion Hotel
Convencion Madrid
Hotel Convencion
Hotel Convencion Madrid
Novotel Madrid Center Hotel
Novotel Madrid Center
Novotel Madrid Center Hotel
Novotel Madrid Center Madrid
Novotel Madrid Center Hotel Madrid

Novotel Madrid Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1005 reviews
Rating 8 - Good. 245 out of 1005 reviews
Rating 6 - Okay. 56 out of 1005 reviews
Rating 4 - Poor. 21 out of 1005 reviews
Rating 2 - Terrible. 15 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Clean with a friendly staff.
Stayed 2 nights in Dec 2024

8/10 Good

Maria, Porto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Let

Stayed 1 night in Nov 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked three nights at Novotel Madrid Center to be close to WiZink Center for Paul McCartney’s two concerts! It was convenient, clean, safe, and staff was amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Stayed 2 nights in Nov 2024

8/10 Good

TAHSEEN

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Can have better breakfast options specially for vegetarian people or who do not consume meats. Almost every item had meat ingredient, except for plain salad or bread slices
Stayed 5 nights in Nov 2024

8/10 Good

Manuel Ernesto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

KOUSHIK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Novotel in Madrid was absolutely fantastic! The hotel offered a perfect blend of comfort, cleanliness, and excellent service. A special shoutout to Yuri, who went above and beyond to make our experience unforgettable. Their attention to detail and warm hospitality truly stood out. Thank you, Yuri, for making our trip even more memorable! Highly recommend this hotel to anyone visiting Madrid
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel, miami

Liked: Staff & service, property conditions & facilities
Greta front desk staff !
Stayed 1 night in Nov 2024

6/10 Okay

John R Font

Disliked: Property conditions & facilities, room comfort
Pinta mejor de lo que es :(
El lobby es muy bonito y moderno. Segunda vez que me hospedo (la primera vez fue en agosto-2022) El check-in y out fue rápido y muy amables, sin embargo, se nota que ha decaído la limpieza y mantenimiento en especial de los ascensores y habitaciones. La cama inestable, como un catre con ruedas de mala calidad, colchón malo, almohadas viejas y nada cómodas. Se nota el desgaste de sábanas y toallas. El wifi inestable en la habitación pero MUY inestable (casi como si no existiera ), si tienes que trabajar o hacer alguna transacción nada seguro porque iba y venía a cada minuto. Por otro lado, buena ubicación y personal amable
Stayed 3 nights in Nov 2024

8/10 Good

Gauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here; I would book again without hesitation
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. The 24h restaurant and bar are a plus! Rooms are big and very clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Gustavo

Stayed 5 nights in Oct 2024

6/10 Okay

James

Liked: Staff & service, amenities
Disliked: Cleanliness
The common areas, bar and dining area were nice with pleasant staff and good options. And the availability of taxis for transportation to the airport etc was great. However I found it overpriced as the rooms and hallways were not very clean and quite rundown as well as being small rooms.
Stayed 1 night in Oct 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Gustavo

Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and also its location, truly amazing and the staff always makes you feel you’re home.
Stayed 1 night in Oct 2024

6/10 Okay

Paula

Travelled with family
Liked: Staff & service, property conditions & facilities
Midway to airport and Retiro Park downtown
Stayed 1 night in Oct 2024

10/10 Excellent

Hrag

Business traveller
Liked: Cleanliness, amenities
The location is great, amenities are nice, staff very friendly!
Stayed 2 nights in Sep 2024

2/10 Terrible

Natasha

Stayed 9 nights in Sep 2024

6/10 Okay

Eduardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel bien cuidado, habitación cómoda y limpia. Pero es un hotel masivo, muy grande. Habían siempre mucha gente en el lobbie y en el restaurante del desayuno. Ascensores siempre llenos a la hora de check out.
Stayed 3 nights in Sep 2024

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service
location
Stayed 3 nights in Sep 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024