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13 Apr 2023 by Pedro Teler
Dear Harry,Thank you very much for sharing your positive feedback with us.We look forward to welcoming you again in our hotel on your next trip to Madrid, we remain at your disposal.Best regards,Pedro TelerExperience ManagerHotel Petit Palace Puerta del Sol
17 Jun 2024 by Ana Sanz - Host
Dear Melania, Thank you so much for letting us know how your stay in Petit Palace Puerta del Sol was. We're glad that thanks to our privileged location you enjoyed our beautiful city. We're sorry if your days with us wasn't as you expected. We hope you give us another chance in the future.
22 Apr 2024 by Laura Rodriguez - Experience Manager.
Dear Eveline Paula,Thank you for your feedback! We're glad you enjoyed our convenient location and friendly staff. We hope to welcome you back again soon!Warm regards,Laura Rodríguez - Experience Manager.
16 Dec 2023 by Laura Rodriguez - Experience Manager.
Dear Mischa,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Kind regardsLaura ROdriguez - Experience Manager.
7 Feb 2023 by Petit Palace Puerta del Sol
Dear Uwe, Thank you for taking the time to share your feedback, it helps us to improve our service. We are glad that you enjoyed your stay, location and our staffs work Yours Sincerely, Luis GómezExperience Manager
30 Oct 2018 by Leticia Gutiérrez // Front Desk Manager
Lieber Dodo, Danke, dass Sie Ihre Erfahrungen mit uns teilen. Wir haben beide Zimmer mit Doppelbetten und zwei Betten (in diesem Fall sind die zwei Betten zusammen) aber ich informiere Sie, dass wir beide Typen haben. Anfragen in dieser Hinsicht unterliegen der Verfügbarkeit am Tag der Ankunft, wir versuchen immer, Ihre Anfragen zu erfüllen, aber wir erreichen es nicht immer, also senden wir Ihnen unsere Entschuldigung. Wir hoffen, dass Sie uns in Zukunft eine weitere Chance geben. Empfangen Sie einen herzlichen Gruß
19 Sep 2018 by Leticia Gutiérrez // Front Desk Manager
Dear Sophie, many thanks for leaving your comments! The room that has a terrace that you have seen is the quadruple superior room, it is for sure that you booked another kind of room. My sincere apologices about the bad smell in your room, we will double checked this inconvenience. We would have liked that you contact during your stay for that. We hope that you come back in the future and try to improve your experience with us. Kind regards
2 Apr 2018 by Leticia Gutiérrez// Front Desk Manager
Dear Guest, many thanks for your great review! We are happy to know that you have enjoyed your stay and we hope that you come back soon. Kind regards
As a guest of Petit Palace Puerta del Sol, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi and wired Internet. Petit Palace Puerta del Sol also features concierge services, laundry facilities, and dry cleaning/laundry services. This 3-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Offsite parking discounted rates available
Petit Palace Puerta del Sol offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
Recreational amenities at the hotel include complimentary bicycles.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers central heating or air conditioning, depending on the season.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
