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Aparthotel

Santa Ana Apartments Las Letras

3.5 star property

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42-inch flat-screen TV with cable channels, Smart TV
42-inch flat-screen TV with cable channels, Smart TV
Premium bedding, pillow-top beds, individually decorated
Fridge, microwave, coffee/tea maker, electric kettle
Premium bedding, pillow-top beds, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle del Principe 11, Madrid, 28012
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Plaza de Santa Ana
    ‪2 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

1 Bedroom Apartment, 1 Queen, Sofa Bed

  • Sleeps 4

Three-Bedroom Apartment

  • Sleeps 5

Queen Studio Apartment

  • Sleeps 2

Studio Apartment, 1 Queen, Juliet Balcony

  • Sleeps 2

Lofted, 1 Bedroom Apartment, 2 Double, Terrace

  • Sleeps 4

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About this property

Santa Ana Apartments Las Letras

Apartment with kitchen, steps from Plaza de Santa Ana
This smoke-free aparthotel features concierge services, free Wi-Fi in public areas and multilingual staff assistance. Each apartment features a kitchen with a fridge and a microwave, plus a washing machine and a Smart TV with cable channels. Comforts include a pillowtop bed and premium bedding. Other touches available are a coffee/tea maker and a flat-screen TV. Housekeeping is available on request.
Santa Ana Apartments Las Letras offers 35 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils.

Bathrooms include a shower, complimentary toiletries and hairdryers. 42-inch Smart televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Our customers tell us they can't get enough of Santa Ana Apartments Las Letras's great location. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas and concierge services. This comfortable aparthotel has 35 apartments over 6 floors. A kitchen and a pillowtop bed are available in each apartment.
  • Each apartment offers a kitchen, a washing machine and a pillowtop bed
  • Free Wi-Fi in some public areas
  • Services include a concierge, luggage storage and a virtual front desk
  • Guests have great things to say about the location and the helpful staff
  • Steps from Plaza de Santa Ana and 2 minutes on foot from Puerta del Sol
As a guest of Santa Ana Apartments Las Letras, you'll find multilingual staff, concierge services, and a lift. WiFi is free in public spaces.

This 3.5-star Madrid aparthotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 37.45 per day); discounts available

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Toaster

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch Smart TV with cable channels

Laundry

  • Laundry detergent
  • Washing machine

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (69 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 35 units
  • 6 floors
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 37.45 per day (1312 ft away)
  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Sonder mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

11Th Principe Splendom Suites Aparthotel Madrid
11Th Principe Splendom Suites Aparthotel
11Th Principe Splendom Suites Madrid
11Th Principe Splendom Suites
Apartamentos Principe 11
11Th Principe by Splendom Suites

Santa Ana Apartments Las Letras Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 415 out of 664 reviews
Rating 8 - Good. 168 out of 664 reviews
Rating 6 - Okay. 47 out of 664 reviews
Rating 4 - Poor. 12 out of 664 reviews
Rating 2 - Terrible. 22 out of 664 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Lise

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Coffe maker and toaster working very well. Bath room impecable.
Stayed 13 nights in Oct 2025

6/10 Okay

Dongcheol

Travelled with family
Liked: Cleanliness, room comfort
4인가족 머물기 좋은데, 더블침대 2개가 좀 작습니다. 단점은 주변이 상가라 새벽까지 시끄러워 소음에 민감하면 잠들기 힘들수 있어요. 장점은 위치좋고 베란다가 넓고 세탁기가 있어요.
Stayed 2 nights in Oct 2025

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They changed our room to a lower floor and it was SO NOISY from the street sounds that we could not get any sleep. The lockers for luggage were filled, however, they did accommodate this. Also, things were broken in our room. This is not a place you want to stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Dan, Mahomet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We liked almost everything about this property. Amazing location within walking distance of many amazing things. Literally our only complaint was out of their control: There is a nightclub below the hotel and you can hear some music late at night. Ear plugs are included for free. We would and are staying again.
Stayed 4 nights in Sep 2025

4/10 Poor

James

Travelled with family
They are a bunch of cheapskates. 2 people for 5 days and they only gave us 4 coffee pods total. Almost ran out of toilet paper, they didn’t replenish the supply cabinet for our last 3 mornings. The Kleenex dispenser fell off the wall. The surface of the bathroom sink counter stuck out over the toilet so you sort to had to do the limbo to sit down. The pump on the shampoo dispenser was stuck do couldn’t use it. No safe in room for passports. Shower floor was very slippery and dangerous. Bed was comfortable and the location was fantastic
Stayed 5 nights in Sep 2025

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness, room comfort
Great location, easy to get to and find. Walking distance from anything you would want.
Stayed 2 nights in Sep 2025

8/10 Good

JOSE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean. Management was timely responsive. The only drawback was that there's an antro next door starts at 1:00 am and ends at around 6:00am. daily. Ear plugs help but if one is extremely sensitive to noise, you might need more than earplugs. Any other time other than the antro hours, the hotel had average noise for city hotel.
Stayed 7 nights in Aug 2025

10/10 Excellent

Maite

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel does not have a traditional reception desk, but it is very well organized with a secure locker system for luggage, which guests can use for free on the day of check-in and checkout. The room was very clean and beautifully designed. A great stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great space and location
Stayed 1 night in Aug 2025

10/10 Excellent

Hein

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Umberto, Bronx

Travelled with family
Liked: Cleanliness, amenities
Loud street noise
Stayed 1 night in Aug 2025

8/10 Good

Fraser

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's certainly good, nice space, but fairly basic amenities. I'd say 8.2 out of 10
Stayed 1 night in Aug 2025

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hello, I never complaint. But, by far this was the worst room I’ve ever stayed in. The AC units? Purely decorative, except for the noise, which works exceptionally well. The wall filtration adds a nice visual touch, marks on the walls all over, including a couple of buggers, dead plants in the terrace. And to top it all off: no hot water for a morning shower. What more could one ask for?
Stayed 1 night in Aug 2025

10/10 Excellent

Keeley

Liked: Cleanliness, amenities, property conditions & facilities
Apartment was very spacious and comfortable and had great ammenities including luxury shower products. The location was fantastic with short walking distance to great restaurants, attractions and public transport
Stayed 6 nights in Aug 2025

10/10 Excellent

DAVID

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and peaceful in busy Madrid. Lots of restaurants and shops nearby
Stayed 3 nights in Jul 2025

4/10 Poor

Luis

Liked: Cleanliness
Stayed 1 night in Jul 2025

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was lovely once we finally got in. But after a month of emails from them requesting our phone number while in Spain and us responding that we will only have data and could they please use email to give us the code. The result was us waiting at the front door for an hour and a half.
Stayed 2 nights in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
This location was excellent and easy to get around Madrid from this location
Stayed 5 nights in Jul 2025

10/10 Excellent

Allan

Liked: Cleanliness, amenities, property conditions & facilities
Great location all nice and clean and easy to deal with
Stayed 2 nights in Jul 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness

Maybe try the other Sonder Madrid location

Pros: 1) central location - quick and easy to get anywhere in the city. 2) communication was fast and supportive. They also have someone on-site to help if needed (which isn’t always the case at aparthotels. 3) beds were very comfortable. 4) the water dispenser was very convenient. Cons: 1) super loud club is close by and the bass thumping could be heard throughout the night, until about 5-6am. To their credit, Sonder provides earplugs… but not an ideal sleeping situation. 2) the rooms are very dark with the living space having no natural light. Overall, I’d give Sonder another chance, but I can’t recommend this location due to the loud music alone and our lack of sleep because of it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Medha

Travelled with family
Liked: Cleanliness, room comfort

Perfect location

Everything about this place is A1. Just the right place to be if you are on a vacation .
Stayed 2 nights in Apr 2025

8/10 Good

Luis

Stayed 3 nights in Jun 2025

10/10 Excellent

Alberto Guzman

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing
Stayed 2 nights in Jun 2025

8/10 Good

Roxane

Stayed 6 nights in Jun 2025

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property with a fantastic location in Centro.
Stayed 6 nights in Jun 2025