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The Principal Madrid, Small Luxury Hotels

5.0 star property
VIP Access

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Photo gallery for The Principal Madrid, Small Luxury Hotels

Breakfast, lunch, dinner served; local cuisine
Exterior
Classic Quadruple Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Daily buffet breakfast (EUR 29.32 per person)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym

Explore the area

Map
Marqués de Valdeiglesias, 1, (Esq. Gran Via, 2) , Madrid, Madrid, 28004
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪14 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Double Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, City View

Grand Room, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Grand Room, City View

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Classic Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Classic Quadruple Room

Classic Quadruple Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Quadruple Room

  • 70 sq m
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, Terrace

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Principal Madrid, Small Luxury Hotels

Luxury hotel with health club and rooftop terrace
Along with a restaurant, this hotel has a health club and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace and self parking.
The Principal Madrid, Small Luxury Hotels offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Principal Madrid, Small Luxury Hotels's great location gets high marks from our customers. During your stay, you're just a quick walk from Gran Via. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy local cuisine while dining at Ático by Ramón Freixa
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gran Via and Calle de Alcalá
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

Public spaces have free WiFi. A health club, a rooftop terrace, and a library are also featured at the luxury The Principal Madrid, Small Luxury Hotels. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:30 AM to 11:30 AM.
Ático by Ramón Freixa – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
La Pérgola – This rooftop bar only serves light fare. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 39 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 29.32 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ático by Ramón Freixa
  • La Pérgola

Things to do

  • Bicycle rentals
  • Health club
  • Library

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Lift (110 centimetre wide door)
  • Portable bathtub seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Renovations and closures

The property is closed in August.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 29.32 per person
  • Airport shuttle fee: EUR 110 per vehicle (one-way, maximum occupancy 5)
  • Self-parking fee: EUR 39 per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Principal Madrid, Small Luxury Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an advance authorization equal to the first night's stay and taxes for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Principal Madrid Hotel
Principal Hotel
Principal Madrid
Principal Madrid Small Luxury Hotels World Hotel
Principal Small Luxury Hotels World Hotel
Principal Madrid Small Luxury Hotels World
Principal Small Luxury Hotels World
Principal Small Hotels World

The Principal Madrid, Small Luxury Hotels Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 673 out of 890 reviews
Rating 8 - Good. 162 out of 890 reviews
Rating 6 - Okay. 34 out of 890 reviews
Rating 4 - Poor. 13 out of 890 reviews
Rating 2 - Terrible. 8 out of 890 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

RAUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom Very dangerous Slipery the tub
Stayed 4 nights in Nov 2024

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Principal Madrid
Centrally located. Close to restaurants and shops.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan, Taguig

Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities and friendly staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Stayed 3 nights in Oct 2024

10/10 Excellent

Nigel, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings Super friendly staff on all levels
Stayed 2 nights in Oct 2024

10/10 Excellent

Ezequiel Ivan

Stayed 3 nights in Oct 2024

10/10 Excellent

Jean-Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and overall amenities. Personalized attention from start to finish. A 10 on 10.
Stayed 9 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not impressed
No hand soap. Slow with clearing (after 4 PM).
Stayed 1 night in Oct 2024

10/10 Excellent

Yamilet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

2/10 Terrible

Hagop

Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Nataliya

Stayed 2 nights in Sep 2024

8/10 Good

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Below expectations
Worse than expected, but there were positive sides as well. The Ático restaurant is good value. The terrace for drinks is nice. However, the bathroom feels a bit cramped. The shower is good. The cleaning service was really slow and without much extras for turn down service. There is no refrigerator in the room. Location is the main plus, even if we would choose another location and hotel on our next trip to Madrid. Service is below what you expect. Another annoying thing is that the pool was closed down already the first week of October.
Shower
Cramped part of the bathroom
Drinks on the terrace
Stayed 1 night in Oct 2024

10/10 Excellent

Erick, Miami

Stayed 3 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant, beautiful and quiet. Excellent terrace bar and restaurant. Beautiful breakfast. Staff were friendly and accommodating, provided private transportation for early arrival at airport.
Stayed 5 nights in Sep 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean and organized!
Stayed 2 nights in Sep 2024

8/10 Good

avery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevators were small, and slow. The staff was very nice.
Stayed 1 night in Sep 2024

6/10 Okay

KAREN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL IS WELL LOCATED AND THE STAFF WERE VERY HELPFUL.THE ROOM WAS VERY SMALL CONSIDERING THE COST AND SERVICE OF THE ROOM WAS ADEQUATE AT BEST
Stayed 3 nights in Sep 2024

10/10 Excellent

Kelley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, the room and the location. Definitely recommend it.
Stayed 1 night in Sep 2024

2/10 Terrible

Juan

Liked: Cleanliness
Disliked: Room comfort
Disappointed stay, not worth your money
Our stay at The Principal Hotel in Madrid was disappointing. Though the staff was welcoming at first, the hotel itself fell far short of expectations. We booked a junior suite expecting extra space and quiet, but the room was surprisingly small, and the hotel was very dim with poor lighting. Worst of all, the noise outside was unbearable—people were yelling and drinking late into the night, making it impossible to sleep. This caused us to miss the prepaid breakfast the next morning. When we spoke to the front desk later, the clerk was apologetic and offered to comp our breakfast for the next day and cancel the previous charge. However, the new shift ignored this promise and charged us in full. They were so disorganized that when we asked for our luggage to be brought down (as we had a driver waiting), it was left untouched. After breakfast, we were stuck waiting for an elevator that didn’t work, and the staff offered no help. We had already checked out, so we didn’t have the key needed to access the other elevator, and again, no one assisted us. Despite the high rates, the service and experience were subpar. We had another reservation for the following week but canceled it. The hotel is overpriced, the rooms are small and noisy, and only a few staff members were helpful. They made promises they didn’t keep, and overall, they don’t seem to prioritize their guests. Avoid The Principal Hotel if you have the option.
Stayed 2 nights in Sep 2024