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3,7 /5
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"Vast grounds (golf facilities). All staff were very helpful and polite. Great food. Spa facilities v good. Impressed with the four poster bedded r ... " Lisää

– tarkistettu asiakas, Wed 26 Jun 2019

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Standard-huone, 1 parisänky

Sänkyjen määrä 1 täysikokoinen sänky Huoneessa yöpyvien maksimimäärä 2 maks.

Standard-huone, 1 keskisuuri parisänky

Sänkyjen määrä 1 keskisuuri parisänky Huoneessa yöpyvien maksimimäärä 2 maks.

Kahden hengen standard-huone (kaksi sänkyä), 2 yhden hengen sänkyä

Sänkyjen määrä 2 yhden hengen sänkyä Huoneessa yöpyvien maksimimäärä 2 maks.

Kahden hengen perhehuone (kaksi sänkyä), 2 parisänkyä

Sänkyjen määrä 2 täysikokoista sänkyä Huoneessa yöpyvien maksimimäärä 4 maks.

Luksussviitti

Sänkyjen määrä 1 suuri parisänky Huoneessa yöpyvien maksimimäärä 2 maks.

Kahden hengen executive-huone (kaksi sänkyä)

Sänkyjen määrä 2 yhden hengen sänkyä Huoneessa yöpyvien maksimimäärä 2 maks.

Five Lakes Resort -huonetyypin luokitus perustuu 10 tarkistettuun arvosteluun

Yhteenveto arvostelusta
3,7 /5 3.5 kautta 5.0
Huoneen siisteys 3.5 kautta 5.0
Palvelu ja henkilökunta 3.5 kautta 5.0
Huoneen mukavuus 4.0 kautta 5.0
Hotellin kunto 3.5 kautta 5.0

Hotellin Five Lakes Resort asiakasarvostelut

Kaikille (7) Business (1) Perhe (2)
5/5
Vast grounds (golf facilities). All staff were very helpful and polite. Great food. Spa facilities v good. Impressed with the four poster bedded relax area! Good products & again, staff couldn't do enough for us. Great value, lovely rooms. We will go back

, 26.6.2019

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Kommentin lähettäjä: Hotellin johto

1.7.2019 Exec Office 

Thank you for visiting Five Lakes Resort and taking the time to comment on your visit. We are delighted that all you experienced was enjoyable and your mention of our helpful and welcoming staff is very much appreciated – thank you. It is great to know that you will return in the future. We look forward to welcoming you back. With kind regards

3/5
I like the grounds of the hotel so beautiful it's a shame about the way they managed the hotel.

, 22.4.2019

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Kommentin lähettäjä: Hotellin johto

22.4.2019 Exec Office 

Thank you for visiting Five Lakes Resort and commenting so positively on the hotel grounds, I shall ensure that our Head Gardener is aware of your feedback. Regards

2/5

Disappointed, Very Disappointed !!!!

Pros: Not much, I would only ever consider coming here to play golf, & that's all !!
Cons: Cleanliness, Cleanliness. I know it's not 5 star, but it's got to be clean...
Location: N/A
In years gone by, I've only been here for Christmas parties, so when I heard a friend of mine was getting married & holding a wedding reception here I thought I'd get a room for the night. The room (503) was away from the hotel which my partner & I didn't mind because it was very quiet. This though, was the only good thing, everything else was awful. The room although spacious, was filthy & disgusting, cleanliness was missing throughout. Everything from the dirty, filthy windows to the dust everywhere & this hideous disgusting phone in the bathroom, & the awful shower curtain, yuck !!! The drinks in both bars were horrendously overpriced, the tables disgustingly dirty, the seating dirty & in need of attention. The carpets throughout looking threadbare & very dirty which need to be replaced immediately. The morning breakfast was a complete fiasco. It just seems there's not enough staff around this hotel to cope. I'm so disappointed with The Crowne Plaza. If the owners or management had any sense they'd shut most of this place for a wash & refurb'.

– , Colchester, 19.8.2018

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Kommentin lähettäjä: Hotellin johto

28.8.2018 Exec office  

We have taken on board the negatives you have highlighted in your posting and immediately shared with the respective teams to resolve. Please accept our apologies that this was your experience. Hopefully you mentioned these concerns at the time to one of our team, who would have resolved these issues. Thank you for your feedback.

5/5
Great pool, room had fridge which was good. The hotel looked modern, changing rooms for the pool could do with upgrading. Breakfast was great and staff bery helpful. Overall great stay

– , Surrey, 1.4.2018

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Kommentin lähettäjä: Hotellin johto

4.4.2018 Gayleen 

Thank you for your feedback following your recent visit to Five Lakes. We are pleased to receive a top score of 5. Hope to see you soon.

2/5

Great bed bad bathroom

The thermostat for the bath was not working so no hot water, also the thermostat for the shower was not working so just scolding hot water also big spider on shower ceiling and paint peeling of in various places, I booked a room with a double bed but it had two singles also no bath robes or slippers, telephone by bed not working .

– , uxbridge, 16.2.2018

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Kommentin lähettäjä: Hotellin johto

21.2.2018 Gayleen 

Apologies that there were issues in your accommodation nd I do hope you mentioned tour team, who will always react to remedy soonest. Hope other aspects of your stay were enjoyable though. Thanks for your review. Best regards

3/5

Improvements needed

I have been a few times before but this time I found the resort a little tired in places. The swimming pool area needs attention, the jacuzzi was not working properly (we mentioned this at Reception) and the changing areas were obviously not tended regularly with wet towels just left everywhere mainly I would think because there was nowhere to put them. We ate at the Brasserie and enjoyed a tasty evening meal but any requests to make slight changes to our choices ie custard instead of cream were met with a firm “no, it’s not allowed” which is unusual in this day and age. The buffet breakfast was substantial but certain items had run out well before the finish time. It wasn’t a disastrous stay but would think twice about returning in the near future.

– , Essex, 5.2.2018

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Kommentin lähettäjä: Hotellin johto

6.2.2018 Gayleen 

Thank you for reviewing your recent visit to Crowne Plaza Resort Colchester - Five Lakes. Please accept our belated apologies that we did not entirely meet your expectations. We have taken on board your feedback and will review and take action where appropriate. Best regards

5/5

Great hotel

Fantastic stay. Very clean and comfortable bedrooms, friendly staff.

, 23.10.2017

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Kommentin lähettäjä: Hotellin johto

25.10.2017 Gayleen 

Thank you for your lovely comments. We are delighted to know that you had a great time with us at Five Lakes and found our team to be welcoming and helpful. Hope to see you in the future. With kind regards

2/5

Terrible stay!

The hotel looks nice and the grounds are pretty. However, that's all the good things I can say I'm afraid! The room is very tired, especially the bathroom; the door to the bathroom was starting to rot from the inside. This is obviously a popular wedding venue as other reviewers have noticed. We stayed on a Sunday night and there was a wedding. They were understaffed and as a consequence when we went to the restaurant for dinner (which we had booked a few days before), we were told that there would be no A la Carte dining, after they had shown us to our table, and could only offer a buffet roast for about £30 per head! We had no choice but to accept as we have a 3 year old and there are no other eateries near by. That night, we got no sleep at all. Our family room was right next to a fire door, which banged very loudly whenever anyone went by, and because there was a wedding on, the wedding guests were going backwards and forwards till the early hours. They were also very rowdy, running up the hall ways, shouting, singing and banging on doors. We could also hear the wedding band playing away till the early hours. Worst night sleep in a hotel, ever! I complained to the receptionist during check out and the look on her face told me that they get this complaint very often and are not going to do anything about it. This hotel is an embarrassment to the Crowne Plaza brand. I have stayed in other Crowne Plaza hotels before and they all lived up expectation.

– , Swindon, UK., 10.10.2017

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Kommentin lähettäjä: Hotellin johto

25.10.2017 Gayleen 

Thank you for your review. We offer our belated apologies that, for the reasons mentioned, you felt we did not meet your expectations on this occasion. Certainly had you mentioned your dissatisfaction at the time, I feel confident we would have resolved any issues you had. I am sorry for the behaviour of other residents which caused noise disturbance, our Night Manager would have intervened had he been aware. Thank you for reviewing your visit to Crowne Plaza Resort Colchester – Five Lakes. Best regards

5/5

A very pleasant hotel indeed.

It was the first time I stayed in a hotel with my children. They loved the facilities and thought it "posh". Although this made me smile a little, it is safe to say that they were impressed. All the staff were very professional, and other than a little confusion over which type of food was available at 21.45hrs I couldn't fault them. All round an excellent venue- the sort of place you would happily return to.

– , Kent, 20.8.2016

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5/5

Amazing Hotel

Great hotel, amazing room, nice breakfast and the amenities, well I wish I hadn't gone there to attend a conference as needed spare time to use them all. Only downside were bar prices and foreign staff so hard to understand. I would definitely go back.

– , 20.9.2015

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.