2/10 Terrible
Melina M.
29 Jul 2020
Disliked: Cleanliness
Poot Business Practice
I contacted Mammoth Sierra Reservations to explain our situation. We are a military family who has not seen our family members (parents, siblings, nieces and nephews) in over 6 years due to being stationed overseas. We planned a family getaway to Mammoth Sierra for July 10-12. Unfortunately, my sister who is a nurse was quarantined (we were all in contact with her). We were bummed but we had purchased CSA travel insurance so we had hopes that we would at least receive a refund and can plan a trip in the future. I filled a claim on 07/01 and received a denial for the following reason “Your policy only provides benefits for specific, listed events including Quarantine, and defines Quarantine as, " . . . the enforced isolation of you or your Traveling Companion, for the purpose of preventing the spread of illness, disease or pests." I responded and submitted the quarantine documentation from the hospital. I then received a denial with the following statement “Furthermore, the Coronavirus outbreak is considered a foreseeable event under any plans purchased on or after January 29, 2020. Therefore, you could be covered if you are diagnosed with Coronavirus, but foreseeable events such as becoming quarantined due to the Coronavirus will not be covered.” Basically, CSA travel insurance tried to find any way to deny our claim. Today, I contacted Mammoth Sierra Reservations in hopes that they can assist in offering a future travel voucher. The representative told me that if I would have notified them ahead of time about our cancellation than they would possibly be able to assist in a portion of refund or future voucher. I explained that I notified them on 07/01 and received a response from one of their representatives named Sandy. Then he stated that it has been 2 weeks since our travel date and that it was too late for them to help. I explained that I just now received the final denial from CSA travel insurance and that was the reason as to why I am now contacting them. He said there was nothing they could do because they could have rented the same cabin out (which they still could have since I notified them on 07/01 and our trip was on 07/10). They can clearly see I purchased travel insurance and notified them ahead of time. I wasn’t even given the opportunity to submit all proof that a claim was submitted with all correspondences including quarantine documentation from a hospital. Another business that has provided poor customer service during these dif
Melina M.
Stayed 2 nights in Jul 2020