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SureStay Plus Hotel by Best Western Mammoth Lakes

2.0 star property

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Photo gallery for SureStay Plus Hotel by Best Western Mammoth Lakes

Standard Room, 2 Queen Beds, Balcony, Mountain View | Individually furnished, desk, laptop workspace, blackout curtains
Property amenity
Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, blackout curtains
Room amenity
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Laundry
  • Spa
  • Pet-friendly

Explore the area

Map
54 Sierra Blvd, Mammoth Lakes, CA, 93546
  • Village Gondola Station
    ‪14 min walk‬
  • Mammoth Hospital
    ‪16 min walk‬
  • Mammoth Lakes Welcome Center
    ‪19 min walk‬
  • Mammoth Lakes, CA (MMH-Mammoth Yosemite)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

Standard Room, 2 Queen Beds, Balcony, Mountain View | Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Balcony, Mountain View

  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Single Beds, Non Smoking, Refrigerator & Microwave

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Shilo Inns Mammoth Lakes

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.5 out of 5, Good, (1005)
The price is €327
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Shilo Inns Mammoth Lakes

About this property

SureStay Plus Hotel by Best Western Mammoth Lakes

Lakefront Mammoth Lakes hotel in Downtown Mammoth Lakes with a full-service spa
A full-service spa, spa services and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and free newspapers are on-site.
SureStay Plus Hotel by Best Western Mammoth Lakes offers 40 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Hot Tub. The spa is equipped with a hot tub. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Mammoth Lakes. During your stay, you'll be within walking distance of Village Gondola Station. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Self-service breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Services include a concierge, a porter and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 14 minutes by foot from Village Gondola Station and a 2-minute drive from Mammoth Lakes Welcome Center
  • Pets welcome for a fee (restrictions apply)
SureStay Plus Hotel by Best Western Mammoth Lakes offers its guests a full-service spa. Public spaces have free WiFi. Spa services, a vending machine, and ski storage are also featured at the business-friendly SureStay Plus Hotel by Best Western Mammoth Lakes. Self parking is free.

This Mammoth Lakes hotel is smoke free.

For a fee, guests can enjoy a self-service breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free covered self parking on site

Food and drink

  • Daily self-serve breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Full-service spa
  • Ski storage
  • Snow sports gear

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • In the mountains
  • On a lake

Full-service spa

  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (91 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 7 2025 to February 28 2025 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: USD 45 per pet (varies based on length of stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for USD 15.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mammoth Lakes Travelodge
Mammoth Lakes Travelodge Hotel
Travelodge Mammoth Lakes
Travelodge Mammoth Lakes Hotel Mammoth Lakes
Travelodge Mammoth Lakes Motel
Travelodge Wyndham Mammoth Lakes Motel
Travelodge Wyndham Mammoth Lakes
Surestay Plus By Mammoth Lakes

SureStay Plus Hotel by Best Western Mammoth Lakes Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 138 out of 392 reviews
Rating 8 - Good. 113 out of 392 reviews
Rating 6 - Okay. 64 out of 392 reviews
Rating 4 - Poor. 32 out of 392 reviews
Rating 2 - Terrible. 45 out of 392 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

sonja

Stayed 1 night in Nov 2024

10/10 Excellent

jeff

Liked: Amenities
Very nice place, well maintained.
Stayed 2 nights in Nov 2024

2/10 Terrible

Nitin

Stayed 1 night in Nov 2024

10/10 Excellent

MO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t let some negative reviews fool you. This is good hotel for the price you pay. The room looks new. Bed is clean and comfortable. Bathroom is nice and clean. Checked in was easy and the young man at front desk was friendly. The other person working at night shift was so kind. I forgot to bring toothpaste, and offered me free toothpaste and mouthwash. This is an excellent place to stay for such small town.
Stayed 1 night in Oct 2024

10/10 Excellent

Kerri

Stayed 5 nights in Sep 2024

4/10 Poor

Kathryn

Disliked: Cleanliness, staff & service, room comfort
Just ok. Tiny room. Tiny bathroom
Upon check in sign say breakfast until 10. When we went down for breakfast at 9:40- there wasn't any food and they said too bad breakfast is over at 9:30. We said but the sign said. They answered "old sign". Just rude and cheapo
Stayed 1 night in Oct 2024

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I compared the amenities to other hotels nearby at a similar price range and chose this one because of the microwave, fridge, and included breakfast. Room was fine, the breakfast was fantastic, with a great spread of options including do-it-yourself fresh waffles. However I was very irritated by the professionalism of one of the night staff members. 10 minutes after checking in (between 8 or 9 pm) I tried to microwave some pizza in my room and the tray didn’t spin. I asked for another one, and instead of immediately replacing it, the staff member I alerted questioned me and implied that I had broken it in front of some other guests, who walked in during the middle of our discourse. Ten minutes later, after telling me to wait, and helping the other guests check-in, the staff member finally left his desk to see if there was a microwave in the common area, and suggested that I use it instead. I emphatically refused and again requested a working microwave in my room, and the staff member followed me to my room to confirm that my microwave wasn’t spinning. Then I had to help him unplug the machine and switch it with the microwave from an unoccupied room next door.
Stayed 1 night in Sep 2024

10/10 Excellent

Ming

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room, nice breakfast
Stayed 1 night in Oct 2024

4/10 Poor

TAMMY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for three nights (we left the evening of our third night). Horrible customer service! Had to fight 2 nights in a row for fresh towels. First time took an hour & the second time I was ignored completely. My husband went down & had to demand clean towels. We left that night. Unbelievably rude service. The shower door was broken & wouldn't stay closed. Mold on the exhaust fan... disgusting! Parking didn't seem secure. Breakfast was ok but definitely not BW Plus quality. Spend a little more for way better accommodations. Very disappointed in Best Western.
Stayed 3 nights in Oct 2024

6/10 Okay

francis

Travelled with partner
Room was tiny,no deck as in picture
Stayed 1 night in Oct 2024

6/10 Okay

Krystsina

Walls like paper towels but nice
Stayed 1 night in Sep 2024

10/10 Excellent

Carol

Easily located. Renovated bathboom. Great hot breakfast. However, walls are paper thin.
Stayed 1 night in Sep 2024

8/10 Good

Paul, SANTA ROSA

Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not perfect, but it had the lowest price in addition to being all it needed to be. The staff was great.
Stayed 3 nights in Sep 2024

4/10 Poor

courtney

Business traveller
Disliked: Amenities, property conditions & facilities
Place was convenient but old and my floor was ripped up in the bathroom
Stayed 1 night in Sep 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very amenable to helping us with some special requests.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean rooms
We stayed at other budget hotels in the area in the past and Surestay was cleaner by far. The room did not have carpet, so the floors were clean and no musty old carpet smell. We'll be back.
Stayed 1 night in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The interior f the property is very clean and updated. Check in friendly. the room was spacious and clean. The only issue we had was very poor lighting in the room. We were told to let the hot water runfor a bit to get hot, which we did, but the shower is a dribble of water.
Stayed 1 night in Jul 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful town and surrounding mountains. The only thing a little weird was the very narrow bathroom space. Overall a great motel and location.
Stayed 1 night in Jun 2024

6/10 Okay

Daniel

Travelled with family
The door to the room did not close you had to slam it and the safety latch to secure the door from the inside was not fasten to the door the door to the patio looked like someone kicked it in and it was repaired poorly and the stair well to the back door and the hallways were not very clean
Stayed 1 night in Jul 2024

8/10 Good

frederick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

Brian

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! It’s dirty and smells horrible.
Stayed 1 night in Jun 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet with forest view. No noise. Nice dark room. Our room was big and I loved the floors with no carpet. Breakfast was good. The pocket door for bathroom was annoying. Never stayed open. Bathroom small but very nice. Our room had air conditioning which a lot of properties in Mammoth don't. Very happy with our stay and would stay here again.
Stayed 1 night in Jun 2024