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4.2 out of 5

"Thank you very good customer service " More

By a verified traveller on Wed 15 Feb 2023

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Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior room with queen bed and sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room (1 Zipped Double Bed)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Novotel Manchester West. During your stay, you'll be close to Old Trafford. Features include a restaurant, a gym and a bar.

  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by car from University of Salford and 9 minutes from Museum of Science and Industry
  • Pets welcome for a fee

Novotel Manchester West ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Manchester West

Everyone (6) Couples (3) Family (3)
5 out of 5
Thank you very good customer service

Posted by on 15 Feb 2023

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Comment from Hotel Management

15 Mar 2023 by Novotel Manchester West

Dear Rebaz,Thank you for your 5 star score and we are so glad that you were happy with our customer service during your visit.Hope to see you again.Regards

5 out of 5
Rooms very spacious and staff friendly and polite,Had two good meals in restaurant.overall , excellent 1 night stay,would definitely book again if need to get to Manchester

Posted by on 21 Nov 2022

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Comment from Hotel Management

7 Dec 2022 by Novotel Manchester West

Hello Christopher,Thank you so much for a 5 star review, we are so glad that you've enjoyed your stay, found our team friendly and also enjoyed your meals.Will pass your feedback to our team as well and they will be happy to see your review.Once again thank you and see you soon.Kind Regards

4 out of 5

Posted by on 22 Aug 2021

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5 out of 5
Ideal stay. Quiet clean and staff polite Room lovely and every effort made to comply with COVID guidance.

Posted by , from Colchester. on 13 Jul 2020

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Comment from Hotel Management

8 Sep 2020 by Max

We very much appreciate your comments regarding your stay at Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

5 out of 5
Just an all round lovely place to stay. staff so welcoming, room cozy, clean with everything you need, Bar & Lounge very chilled, breakfast buffet was perfect.

Posted by on 19 Feb 2020

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Comment from Hotel Management

20 Feb 2020 by Max Pierce

We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

4 out of 5
Handy location for Worsley and Manchester, including Trafford centre and the airport. Rooms were clean and tidy, which is a must. Hotel bar and lobby are nice and modern. Overall a good hotel

Posted by on 6 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by Max Pierce

We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

4 out of 5
Close proximity to where I was working for the week. Clean and tidy. Sufficient car parking

Posted by on 18 Jul 2019

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Comment from Hotel Management

19 Jul 2019 by Max Pierce

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Max Pierce General Manager Novotel Manchester West

4 out of 5
It was a good hotel. Great breakfast and the staff were lovely

Posted by on 3 Jun 2019

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Comment from Hotel Management

4 Jun 2019 by Max Pierce

We very much appreciate your comments regarding your stay at the Novotel Manchester West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Im pleased to say we are due to start the next phase of our full hotel refurbishment starting with bedrooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Max Pierce General Manager Novotel Manchester West

2 out of 5
Disappointed with this hotel. Room was not set up on arrival as requested with a Cot. We had to be moved to another room to accommodate the cot and single bed. Hotel rooms are quite dated with separate toilet and bathroom, and really need some TLC however the bed was comfortable thankfully. Also to mention that we ordered a ham and mushroom pizza for the room which took almost 40 mins to make. It was covered in cheese and we couldn't eat it. £10.00 it cost us.... Did not enjoy breakfast at all. Scrabbled egg, sausages and hash browns were all right off's for us. Poor quality and taste cheap. I couldn't finish my meal so i had one option to eat, pastries. Also why don't they use real 100% juice? I mean the orange, apple and other juice were awful and very sweet, full of sugar. Is this the garbage food you are serving your customers because I tell you, its terrible. Overall experience for us simple, terrible. We wont be staying here ever again or recommending it.

Posted by on 28 Jan 2019

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Comment from Hotel Management

31 Jan 2019 by Max Pierce

Thank you for taking the time to tell us about your experience at the Novotel Manchester West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Max Pierce General Manager Novotel Manchester West

2 out of 5

Posted by on 28 Jan 2019

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Comment from Hotel Management

29 Jan 2019 by Max Pierce

Thank you for giving us a review. We hope to welcome you back to our hotel very soon! Sincerely, Max Pierce General Manager Novotel Manchester West

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 10 meeting rooms are available. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A fitness centre, a terrace, and multilingual staff are also featured at the eco-certified Novotel Manchester West. Smoking is allowed in designated areas at this 3-star Manchester hotel.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Walkden Station (2.6 km / 1.6 mi)

Room Amenities

Novotel Manchester West offers 119 air-conditioned accommodations with MP3 docking stations and a hairdryer. 50-inch Smart televisions come with satellite channels and Netflix. Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • MP3 dock
  • Smart television
  • Satellite channels
  • Netflix
  • Electric kettle
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Novotel Manchester West has a restaurant serving breakfast, lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Ziplining nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15.00 per pet, per stayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Smoke detector
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.50 per person
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manchester West Novotel
  • Novotel Hotel Manchester West
  • Novotel Manchester West
  • Novotel Manchester West Hotel
  • Novotel Manchester West Hotel
  • Novotel Manchester West Manchester
  • Novotel Manchester West Hotel Manchester

You should know

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.