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The Orchard Cebu Hotel & Suites

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Orchard Cebu Hotel & Suites

Exterior
Minibar, in-room safe, desk, rollaway beds
Lobby
Bar (on property)
Deluxe Room | Minibar, in-room safe, desk, rollaway beds

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Laundry
  • Room service
  • Parking included

Explore the area

Map
A.S. Fortuna Street, Bakilid, Mandaue, Cebu, 6014
  • J Centre Mall
    4 min walk
  • Gaisano Country Mall
    4 min drive
  • Banilad Town Centre
    5 min drive
  • Cebu (CEB-Mactan - Cebu Intl.)
    20 min drive

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, rollaway beds

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, rollaway beds

Deluxe Room

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Similar properties

Reception

GV Hotel Lapulapu

Parking included
Free WiFi
Air conditioning
Housekeeping
2.8 out of 5, (44)
The price is €23
for 1 night
includes taxes & fees
10 Dec - 11 Dec
GV Hotel Lapulapu

About this property

The Orchard Cebu Hotel & Suites

Mandaue hotel in Bakilid with 2 restaurants and spa services
Along with 2 restaurants, this hotel has a bar/lounge and a conference centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services and 24-hour room service.
The Orchard Cebu Hotel & Suites offers 80 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. 21-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. In-room massages and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include Swedish massages and massages.
During your stay at The Orchard Cebu Hotel & Suites, you're just a quick walk from J Centre Mall. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 6 minutes by car from SM City Cebu and 7 minutes from Waterfront Cebu City Casino
  • Airport and ferry terminal shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 2691 square feet (250 square metres) and includes a conference centre. Spa services, tour/ticket assistance, and a garden are also featured at the business-friendly The Orchard Cebu Hotel & Suites. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Mandaue hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 6:00 AM to 10:00 AM.
The Orchard Cebu Hotel & Suites has 2 restaurants serving breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 6:00 AM to 10:00 AM for a fee: PHP 200 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (2,691 square foot of space)
  • Meeting rooms

Outdoors

  • Garden

Spa

  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Orchard Cebu Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 900.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately PHP 200 per person
  • Airport shuttle fee: PHP 950 per vehicle (one-way)
  • Rollaway bed fee: PHP 900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The Orchard Cebu Hotel & Suites offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cebu Orchard Hotel
Orchard Cebu
Orchard Cebu Hotel
Orchard Hotel Cebu
The Orchard Cebu Hotel & Suites Cebu Island/Mandaue
The Orchard Cebu Hotel And Suites
The Orchard Cebu Hotel Mandaue
Orchard Cebu Hotel Mandaue
Orchard Cebu Mandaue
The Orchard Cebu & Suites
The Orchard Cebu Hotel & Suites Hotel
The Orchard Cebu Hotel & Suites Mandaue
The Orchard Cebu Hotel & Suites Hotel Mandaue

The Orchard Cebu Hotel & Suites Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 22 out of 151 reviews" "
Rating 8 - Good. 55 out of 151 reviews" "
Rating 6 - Okay. 48 out of 151 reviews" "
Rating 4 - Poor. 19 out of 151 reviews" "
Rating 2 - Terrible. 7 out of 151 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good staff were nice limited food service near hotel also they don’t offer some of the things it says it does
Stayed 4 nights in Feb 2024

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Still under renovation. Staff were nice but careless about towel changes etc.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old with musty smell
Hotel was renovating, only 17 rooms are open. Available rooms are old with musty smell. Staff are nice, friendly. Too expensive for this type of accommodation.
Stayed 6 nights in Nov 2022

8/10 Good

Jargalmaa

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Hotel stay
a bit old different than picture on website
Stayed 1 night in Nov 2019

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
It was okey. Breakfast was not what I expected. Your website showed property looked awesome but not in actuality. Staff were polite and courteous though.
Stayed 3 nights in Sep 2019

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Exploration of the City of Cebu is an eye open
The ladies at the front desk and the security personnels are Very helpful in giving direction to the guest of the hotel.
Stayed 3 nights in Jul 2019

10/10 Excellent

Charist Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool nice big size room ac only thing the phone was a little diffcult laundry was little high in cost
Stayed 11 nights in Mar 2019

8/10 Good

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy our stay , beautiful staff , place is not far in center as well
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel staff was helpful,,,the water in the shower was only a hair above being cold. The worst breakfast in a hotel I've ever had. The room itself was ok for the money considering we only needed one night. Would like to have had a face cloth to use in the shower. The breakfast was really bad,,the best part was a couple pieces of toast.
Stayed 1 night in Jan 2019

2/10 Terrible

DAVID, uk

Disliked: Cleanliness, staff & service, room comfort
RATS !!...with your buffet breakfast!!
Before booking this hotel consider if you don't mind sharing your breakfast buffet with RATS!.After watching a small cockroach crawling across my dining table at breakfast it kinda spoilt my dining experience on the first morning,but this was nothing compared to the horrors of the next morning. To be honest I was already annoyed by the lack of service regarding the wifi.We arrived at 1.30pm on the 13th December 2018,initially we got checked in fast and the room although dark with no real view,it was spacious and clean.I tried to connect to wifi,login denied.I tried a few more times,no luck.So I went to reception,the yoing lady behind desk gave me another printed login password.I tried it,nothing.I thought maybe it was my devise.Another guest was also having problems.The receptionist said she would reboot router.6 hours later after 50 attempts I gave up ,phoned reception again.She did not really offer any apology except saying she would reboot again.I finally got online 6.30 am next day! So,back to breakfast,first morning we went at 6.30am but already most things on offer were already cold,if only someone could invent something to put under the food container,you know ,like a candle.......so instead I ordered an omelette, I thought atleast that would be warm..? So 2nd morning whilst eating we saw 2 large rats run out a whole,I told staff but they didn't seem too concerned. Apon checkout I was told..."write what you like on Hotels.com review"by supervisor!
Stayed 2 nights in Dec 2018

10/10 Excellent

Mathias

The room was immaculate and room service was available every morning, but the breakfast that was served in the restaurant needs some variation, it was practically the same breakfast menu every morning
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff they are very nice except the hotel room. the bath tub is terrible but the room are ok. food are cold so disappointing. and no never wanna stay to this hotel room again.
Stayed 8 nights in Sep 2018

10/10 Excellent

Omar, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as expected. Staff was courteous, room was very clean, and the
Stayed 3 nights in Sep 2018

8/10 Good

Tracy, Indianapolis

Liked: Cleanliness, staff & service, room comfort
I was happy with the hotel overall but displeased that they don't serve American food I been to Cebu and other countries quite a lot of times its the first time I ever stayed at hotel that does not serve American food. other than that the hotel was excellent.
Stayed 3 nights in Sep 2018

4/10 Poor

Tourist, California

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff service is the only thing that we like. The hotel is hot if you’re not inside you’re room. They issued only one key and it’s also use to power up everything in your room , if you leave your room you need to bring your key. When you return It’s crazy hot inside your room. The water supply for shower is low that makes impossible to take quick shower. The breakfast buffet in my opinion is terrible. The hotel amenities absolutely nothing/terrible. Looks like food being warmed up over and over ever day. If you’re just needing a place to stayand sleep for you’re vacation this will do. But if you like comfortable stay and pleasing invironment there are plenty of other nice hotels here in Cebu that my husband and I found out during our tour here. The room rates is just the same but way nicer than Orchard. One more thing, this hotel i think is highly occupied by foriegn students. I will not recommend this hotel to any of my family or friends. If you book you’re own package trip choose you’re hotel carefully. I guess I didn’t and it’s not cheap either.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
We love to stay their very accessible. One comment only just put some bidet on your c.r the rest is five stars..
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveler
1 night stay worked out perfectly...I would stay at the Orchard again....

6/10 Okay

James

Liked: Staff & service, room comfort
Adequate for a cheap 1 night stay
Adequate for 1 night and the location was convenient, however traffic on the main road is very bad so not as convenient as expected. The staff were friendly and the room was large but had dated decor. The view from the window was largely blocked off. Very limited breakfast, only a few Filipino options to pick from (as well as rice of course) although to be fair what was available was quite nice.
Stayed 1 night in Sep 2017

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifi was not as stable as during my previous stays
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Awesome staff!!
Staff is very professional and friendly. The Room was clean but the window looks out to a wall and pipes. Decent value for your money.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water came out so cold shower. Aircon was Old and smelly and breakfast was poor. Hotel staff was nice.
Stayed 2 nights in Jul 2017

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprisingly Pleasant Stay
We stayed in the hotel because it was near the location where our Summer Party will be. The hotel was able to accommodate our early check-in request. Rooms were spacious and had good lighting. Bedding's were also very comfortable and had a lot of pillows. A very good hotel to stay at in Mandaue City.
Stayed 1 night in Jun 2017