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Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Polana Serena Hotel, you'll be within walking distance of Vila Algarve. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.

  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to facials, aromatherapy or Ayurvedic treatments at Serena Maisha
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and fitness classes
  • 14 minutes on foot from Vila Algarve and a 1-minute drive from Geology Museum
  • Airport shuttle service available for a fee

Polana Serena Hotel ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Polana Serena Hotel

Everyone (1)
4 out of 5

Posted by on 11 Jul 2019

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Renovations + Closures

The following facilities or services will be unavailable from October 15 2024 to October 31 2024 (dates subject to change):

  • One of the swimming pools

The property will be renovating from 15 October 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:

  • One of the swimming pools

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

Polana Serena Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. A fitness centre, a steam room, and spa services are also featured at the luxury Polana Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4.5-star Maputo hotel is smoke free.

  • 153 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 1922
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Polana Serena Hotel offers 153 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and complimentary toiletries. This Maputo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Sitting area
  • Jetted
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Varanda All Day Dining – This restaurant serves breakfast, lunch and dinner.

Delagoa Fine Dining – This restaurant serves lunch and dinner.

Aquarius – This restaurant specialises in sushi and serves breakfast, lunch, dinner and light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness centre.

Guests aged under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fitness classes on site

Spa Services

Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Minimum age to access spa is 18
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MZN 200 per person (one way)
  • Late check-in fee: 75 per cent of room rate for check-in between midnight and 6:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Polana Serena
  • Polana Serena Hotel
  • Polana Serena Hotel Maputo
  • Polana Serena Maputo
  • Polana Serena Hotel Hotel
  • Polana Serena Hotel Maputo
  • Polana Serena Hotel Hotel Maputo

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.