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Polana Serena Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Polana Serena Hotel

Exterior
Front of property
Food and drink
Property entrance
Lobby sitting area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service
  • Parking included
    Parking included

Explore the area

Map
Avenida Julius Nyerere 1380, Maputo, 00100
  • Vila Algarve
    14 min walk
  • Geology Museum
    16 min walk
  • Museum of Natural History
    2 min drive
  • Maputo (MPM-Maputo Intl.)
    8 min drive

Room options

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout curtains

Executive Room

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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Exterior
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4.4 out of 5, Excellent, (346)
The price is €230
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

Polana Serena Hotel

Luxury hotel with 3 restaurants and full-service spa
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness centre and a bar/lounge.
Polana Serena Hotel offers 153 air-conditioned accommodations with minibars and a safe. This accommodation offers separate sitting areas. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

This Maputo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room and a fitness centre.

Guests aged under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. Guests under 18 years old are not allowed in the spa.
During your stay at Polana Serena Hotel, you'll be within walking distance of Vila Algarve. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to facials, aromatherapy or Ayurvedic treatments at Serena Maisha
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and fitness classes
  • 14 minutes on foot from Vila Algarve and a 1-minute drive from Geology Museum
  • Airport shuttle service available for a fee
Polana Serena Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A fitness centre, a steam room, and spa services are also featured at the luxury Polana Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Maputo hotel is smoke free.

Varanda All Day Dining – This restaurant serves breakfast, lunch and dinner.
Delagoa Fine Dining – This restaurant serves lunch and dinner.
Aquarius – This restaurant specialises in sushi and serves breakfast, lunch, dinner and light fare.
24-hour room service is available.

Languages

Afrikaans, English, French, German, Portuguese, Spanish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aquarius
  • Delagoa Fine Dining
  • Varanda All Day Dining

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1922
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: 75-per cent of room rate for check-in between midnight and 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 15 2024 to October 31 2024 (dates subject to change):
  • One of the swimming pools
The property will be renovating from 15 October 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MZN 200 per person (one way)
  • Late check-in fee: 75 per cent of room rate for check-in between midnight and 6:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Property Registration Number 400000611

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Polana Serena
Polana Serena Hotel
Polana Serena Hotel Maputo
Polana Serena Maputo
Polana Serena Hotel Hotel
Polana Serena Hotel Maputo
Polana Serena Hotel Hotel Maputo

Polana Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 218 reviews" "
Rating 8 - Good. 68 out of 218 reviews" "
Rating 6 - Okay. 16 out of 218 reviews" "
Rating 4 - Poor. 7 out of 218 reviews" "
Rating 2 - Terrible. 4 out of 218 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Loris

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Issa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Stayed 5 nights in May 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit whilst on business. Great location and the staff are highly attentive.
Stayed 1 night in Mar 2024

2/10 Terrible

John

Stayed 3 nights in Mar 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek break in Maputo
Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Stayed 4 nights in Feb 2024

2/10 Terrible

Amy

Stayed 1 night in Feb 2024

8/10 Good

Magdalena

Stayed 3 nights in Feb 2024

10/10 Excellent

Amina

Liked: Staff & service, property conditions & facilities
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
Stayed 4 nights in Dec 2023

4/10 Poor

idalia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
o Hotel já não é digno de 5 estrelas precisa ser r
o hotel precisa urgentemente de uma manutenção. a) 2 noites sem dormir por causa de mosquitos no quarto; b) a piscina com tijoleira solta; c) as camas da piscina com nodoas e esponja envelhecida; d) a casa de banho do quarto envelhecida com a junção da tijoleira preta de humidade De positivo o serviço do hotel, o pequeno almoço excelente e a infrastrutura colonial muito agravel
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan Baptiste

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent !
Stayed 5 nights in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Mohamad, dearborn

Travelled with partner
Not worth the price, outdated
Stayed 5 nights in Jun 2023

10/10 Excellent

Petra

Stayed 2 nights in Jun 2023

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Polana is a legend
Stayed 4 nights in Jun 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lauren

Stayed 1 night in Aug 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over
Quick one night stop over - Check in was quick , friendly helpful staff, beds comfy, room 415 great view. No milk for tea and coffee in room. Hotel needs Maintainence Ate at the a la cart restaurant food was ok
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for business or leisure
The service is always good, rooms are well appointed and very comfortable. I prefer the main building as it feels more stylish but the new rooms are great as well.
Stayed 1 night in Feb 2022

6/10 Okay

ADITYA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car parking, i was staying at 424 which is far from the parking ..You need to look on that
Stayed 4 nights in Dec 2021

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Great Colonial Style Hotel - beautiful Setting. Friendly staff. Just very slow food service. Rest is great!
Stayed 2 nights in Nov 2021

8/10 Good

Itzik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful, staff and service are amazing. Didn’t like the breakfast.
Stayed 5 nights in Nov 2021