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Hawks Cay Resort

4.0 star property
VIP Access

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Photo gallery for Hawks Cay Resort

5 outdoor pools, pool cabanas (surcharge), pool umbrellas
Private beach, sun-loungers, beach umbrellas, beach towels
Lobby
Private beach, sun-loungers, beach umbrellas, beach towels
4 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Parking available
  • Breakfast available

Explore the area

Map
61 Hawks Cay Blvd, Marathon, FL, 33050
  • Little Conch Key
    ‪3 min drive‬
  • Curry Hammock State Park
    ‪4 min drive‬
  • Dolphin Research Center
    ‪4 min drive‬
  • Marathon, FL (MTH-Florida Keys Marathon)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Villa, 2 Bedrooms (Harbor Townhome)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Family Villa, 2 Bedrooms (Harbor Townhome)

  • 84.0 sq m
  • Sleeps 6
  • 1 Single Bed

View all photos for Villa, 2 Bedrooms (Marina Village Townhome)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 2 Bedrooms (Marina Village Townhome)

  • 84 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Villa, 2 Bedrooms (Single-Level, Marina Village)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Family Villa, 2 Bedrooms (Single-Level, Marina Village)

  • 126 sq m
  • Sleeps 6
  • 1 Single Bed

View all photos for Villa, 3 Bedrooms (Sanctuary Village)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 3 Bedrooms (Sanctuary Village)

  • 163 sq m
  • Resort view
  • Sleeps 8
  • 1 Single Bed

View all photos for Water View Double Queen

Premium bedding, in-room safe, laptop workspace, blackout curtains

Water View Double Queen

  • 35 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 4 Bedrooms

Private kitchenette

Villa, 4 Bedrooms

  • 122 sq m
  • Ocean view
  • Sleeps 8
  • 1 Single Bed

View all photos for Villa, 4 Bedrooms

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 4 Bedrooms

  • 162 sq m
  • Sleeps 8
  • 1 Single Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, laptop workspace, blackout curtains

Captain's Suite

  • 89 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 3 Bedrooms

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 3 Bedrooms

  • 122 sq m
  • Sleeps 8
  • 3 Double Beds

View all photos for Resort King

Premium bedding, in-room safe, laptop workspace, blackout curtains

Resort King

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 4 Bedrooms

Private kitchenette

Villa, 4 Bedrooms

  • 122 sq m
  • Ocean view
  • Sleeps 8
  • 4 Double Beds

View all photos for Resort Double Queen

Premium bedding, in-room safe, laptop workspace, blackout curtains

Resort Double Queen

  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Oasis

Premium bedding, in-room safe, laptop workspace, blackout curtains

Family Oasis

  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Family Villa, 2 Bedrooms (Sunset Townhome)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Family Villa, 2 Bedrooms (Sunset Townhome)

  • 72 sq m
  • Sleeps 5
  • 1 Single Bed

View all photos for Resort King Accessible

Premium bedding, in-room safe, laptop workspace, blackout curtains

Resort King Accessible

  • 35 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Marina Village Three Bedroom Townhome Villa

Premium bedding, in-room safe, laptop workspace, blackout curtains

Marina Village Three Bedroom Townhome Villa

  • 123 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Pool Cabana King

Premium bedding, in-room safe, laptop workspace, blackout curtains

Pool Cabana King

  • 46 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms (Harbor Village Townhome)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 2 Bedrooms (Harbor Village Townhome)

  • 83 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Water View King

Premium bedding, in-room safe, laptop workspace, blackout curtains

Water View King

  • 35 sq m
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Accessible Guest Room

Premium bedding, in-room safe, laptop workspace, blackout curtains

Family Accessible Guest Room

  • 35 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Single Bed

View all photos for Admiral's Suite

Admiral's Suite | Premium bedding, in-room safe, laptop workspace, blackout curtains

Admiral's Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 2 Queen Beds (Marina Village)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 2 Queen Beds (Marina Village)

  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 3 Bedrooms (Sunset Townhome)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 3 Bedrooms (Sunset Townhome)

  • 122 sq m
  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

View all photos for Resort Double Queen with Sleeper

Resort Double Queen with Sleeper | Premium bedding, in-room safe, laptop workspace, blackout curtains

Resort Double Queen with Sleeper

  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Pool Cabana Double Queen

Premium bedding, in-room safe, laptop workspace, blackout curtains

Pool Cabana Double Queen

  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Island Junior Suite

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Island Junior Suite

  • 46 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Villa, 2 Bedrooms (Marina Townhome)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Family Villa, 2 Bedrooms (Marina Townhome)

  • 72 sq m
  • Ocean view
  • Sleeps 6
  • 1 Single Bed

View all photos for Villa, 2 Bedrooms (Sunset Village)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 2 Bedrooms (Sunset Village)

  • 72 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Villa, 3 Bedrooms (Harbor Village Townhome)

Premium bedding, in-room safe, laptop workspace, blackout curtains

Villa, 3 Bedrooms (Harbor Village Townhome)

  • 123 sq m
  • Sleeps 8
  • 4 Queen Beds

View all photos for Resort Double Queen Accessible

Premium bedding, in-room safe, laptop workspace, blackout curtains

Resort Double Queen Accessible

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Lime Tree Bay Resort

  • On private beach
  • Pool
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (1065)
The price is €194
for 1 room
includes taxes & fees
14 May - 15 May
Lime Tree Bay Resort

About this property

Hawks Cay Resort

Family-friendly fun on the beach, with 5 outdoor pools
Catch some rays on Hawks Cay Resort's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Hawks Cay Resort offers 292 accommodations with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with premium cable channels.

This Marathon hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and free toiletries.

A private beach, an outdoor tennis court and a marina are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Calm Waters Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. Children under 13 years old are not allowed in the spa without adult supervision.
Our customers tell us that they can't get enough of the pool at Hawks Cay Resort. During your stay, you'll be close to Little Conch Key. Enjoy features like free WiFi in public areas, plus 5 outdoor pools and 4 restaurants.
  • Free Wi-Fi (speed: 25+ Mbps)
  • For dining with ocean views, stop by Angler and Ale, one of the property's 4 restaurants and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 5 outdoor pools or soak in the hot tub
  • Indulge with detox wraps, body treatments or massages at Calm Waters Spa
  • Services include babysitting, a concierge and a porter
  • On-site recreation includes a private beach, an outdoor tennis court and a gym
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from Curry Hammock State Park and 8 minutes from Long Key State Park
Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hawks Cay Resort, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This beach hotel also offers a children's pool, outdoor tennis courts and a hot tub. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Marathon hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Angler and Ale – Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Tiki Grill – This beachfront restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Salt + Ash – Overlooking the ocean and pool, this fine-dining restaurant specialises in farm to table cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
The Cafe – This café specialises in American cuisine and serves breakfast and light fare. Open daily.
Pilar Bar – Overlooking the ocean and pool, this bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Uncovered valet parking on site (USD 28.13 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 30 for adults and USD 15 for children
  • 3 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Angler and Ale
  • Pilar Bar
  • Salt + Ash
  • The Cafe
  • Tiki Grill

Things to do

  • 2 outdoor pickleball courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop

Business services

  • 19,999 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per day
  • 1 per cent destination fee will be charged.
  • Service fee: 1 per cent
  • Resort fee: USD 61.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 30.00 for adults and from USD 15.00 for children
  • Valet parking fee: USD 28.13 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cay Hawks Resort
Cay Resort
Hawks Cay
Hawks Cay Duck Key
Hawks Cay Resort
Hawks Cay Resort Duck Key
Duck Key
Hawk Cay Resort
Hawks Cay Hotel Duck Key
Hawks Cay Resort Duck Key, Florida
Hawks Key
Hawks Cay Resort Marathon
Hawks Cay Marathon
Hawks Cay Resort Hotel
Hawks Cay Resort Marathon
Hawks Cay Resort Hotel Marathon

Hawks Cay Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 444 out of 1003 reviews
Rating 8 - Good. 233 out of 1003 reviews
Rating 6 - Okay. 180 out of 1003 reviews
Rating 4 - Poor. 82 out of 1003 reviews
Rating 2 - Terrible. 64 out of 1003 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Paula Marie

Stayed 5 nights in Jan 2025

4/10 Poor

Alisha

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They close the pools and hot tubs down at sundown. Which in January is 530….
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had everything we needed and was centrally located for any day trips up and down the keys. Pool staff was awesome and the area didn’t feel crowded. A highlight was being able to swim with the dolphins.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was a nice resort, but did not like that when we got there they froze 200.00 a for every night you're staying, this is after you have already paid for you're room or villa. the villa need wiped down and sprayed when we got there because it smelled like a musty basement and the tables and countertops where not cleaned well. the floors needed moped. after re cleaned everything and sprayed the air with freshner and sprayed pet order stuff around it it was fine.the rest of the stay was great.
Stayed 8 nights in Jan 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 5 nights in Jan 2025

2/10 Terrible

cody Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Property was well kept and clean. Staff was amazing
Stayed 4 nights in Jan 2025

4/10 Poor

Eddy Andy

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property has some areas in construction.The principal Pool is the only place to stay. No restaurants and the Kids pool area was in construction.
Stayed 1 night in Oct 2024

8/10 Good

Jesse

Stayed 7 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great for all ages!
Stayed 3 nights in Dec 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet in the hall was very dirty and had a bad smell. The hot tub did not have working jets for the two days we were there.
Stayed 2 nights in Dec 2024

8/10 Good

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and accommodations. Food was only okay on site.
Stayed 3 nights in Dec 2024

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I think the property itself was wonderful! The service was less than average. Wait times for food were crazy long and then the wrong items brought repeatedly. Staff in restaurants not very friendly!
Stayed 4 nights in Dec 2024

8/10 Good

Jean

Stayed 4 nights in Dec 2024

6/10 Okay

Laura

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Neelabh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, amazing view of the ocean, lot of activities for kids and really awesome restaurants. Food was particularly very good at Anglers and Ale.
Stayed 4 nights in Dec 2024

10/10 Excellent

Becky

Liked: Cleanliness
Stayed 4 nights in Dec 2024

6/10 Okay

Lisa

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Leeza

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Lovely location and water views. Nice pools. The dolohin sactuary where you can simply observe dolphins was a winner. You can also buy a solohin encounter experience which is great for kids. The property is somewhat dated anf is going through somw renivations. They charged us $120 for the 'use of amenities' which consisted of old bikes, paddleboards (which we were told were kayaks) and a temporary gym which had very few pieces of equipment stuffed into a hotel room. The staff is mainly incompetent. I asked at 657 if i could get a cup of coffee to wait until 7am when the coffee shop opened. Every employee who had to deal with computers for some reason had to press 100 buttons to conplete a simple transaction. Either they just got a new software or it is just a complex system but it always took long time to get a simple teansaction done Food at rhe restaurants was not bad but wxtremely expensive. After one breakfast rhat cost us $80 ( two coffees, two avocado toasts and one small bottle of juice), we went to have our meals at restaurants outside of the resirt and found amaIng options! Nice place to stop over on your way to Key West but definetly lacking the WOW factor. Do not feel the need to come back other than to see tbe dolphins.
Stayed 2 nights in Dec 2024

10/10 Excellent

Zach

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. Tomas at the front desk was extremely nice, which I greatly appreciate these days with service industry standards changing. Also, I wish these properties would never do room charge, I've never been charged the correct amount at the end of the start regardless of resort.
Stayed 3 nights in Dec 2024

4/10 Poor

Allyson

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was very disappointing. Our room was dirty, hair in the tub. Faucet and drain in the shower were broken. 2 pieces of the drain (plus and entire phlange ) were just sitting randomly in the tub. The soap dispenser was broken off the wall and sitting in the tub. Phone didn’t work to call the front desk. Shampoo and conditioner smelled bad. Sink didn’t drain. It really was so gross. The conference area smelled like a nursing home. One of the public toilets overflowed everyday and poured over the whole bathroom floor so you had to walk through a wet floor to use the bathroom at the conference. Overall a very “tired” and dirty facility. Super disappointing. I will say, the food at the tiki bar was consistently good.
Stayed 3 nights in Dec 2024