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Quality Inn Spring Mills - Martinsburg North

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn Spring Mills - Martinsburg North

Exterior
Property entrance
Premium bedding, pillow-top beds, desk, blackout curtains
Pool
Laundry room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included

Explore the area

Map
1220 T J Jackson Dr, Falling Waters, WV, 25419
  • Valley Health I Spring Mills
    11 min walk
  • For the Kids, By George Children's Museum
    10 min drive
  • Chesapeake and Ohio Canal
    25 min drive
  • Martinsburg, WV (MRB-Eastern West Virginia Regional)
    14 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Spring Mills - Martinsburg North

Hotel in Falling Waters with free breakfast and fitness centre
A fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Quality Inn Spring Mills - Martinsburg North offers 70 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Falling Waters hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Spring Mills - Martinsburg North. During your stay, you'll be within walking distance of Valley Health I Spring Mills. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes on foot from Valley Health I Spring Mills and a 4-minute drive from Potomac River
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn Spring Mills - Martinsburg North. Free self parking is available.

This Falling Waters hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 3 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 175 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Martinsburg-North
Holiday Inn Express Martinsburg-North Falling Waters
Holiday Inn Express Martinsburg-North Hotel
Holiday Inn Express Martinsburg-North Hotel Falling Waters
Quality Inn Spring Mills Martinsburg North Falling Waters
Quality Inn Spring Mills Martinsburg North
Quality Spring Mills Martinsburg North Falling Waters
Quality Spring Mills Martinsburg North
Holiday Inn Falling Waters
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Martinsburg North
Falling Waters Holiday Inn
Quality Inn Spring Mills - Martinsburg North Hotel
Quality Inn Spring Mills - Martinsburg North Falling Waters

Quality Inn Spring Mills - Martinsburg North Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 395 out of 1011 reviews" "
Rating 8 - Good. 336 out of 1011 reviews" "
Rating 6 - Okay. 146 out of 1011 reviews" "
Rating 4 - Poor. 75 out of 1011 reviews" "
Rating 2 - Terrible. 59 out of 1011 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Work In Progress
From the moment we entered (5 hours before check-in) until the moment we left, we had a great experience! We came to meet friends who arrived the day before. The manager welcomed us, offered us coffee, described the area where renovation work was underway, and offered to answer any questions. When we arrived later to check in, it was awuick and ready check-in, the room was clean, well-furnished, and everything was in working order. We took advantage of the beautiful weather and headed out to the pool, which was clean and just the perfect temperature. (Cleaning was in progress when we first arrived) There are still signs that this hotel had been in need of a major makeover, with peeling wallpaper and stained (not dirty) carpeting in the halls. Work is underway, and currently the half are cluttered with a mix of old and new furniture. Breakfast was adequate, if not spectacular. Cook-it-yourself waffles, link sausage and scrambled egg patties made up the hot portion, varieties of dry cereal, instant oatmeal and bread products were available, along with coffee, tea, juices and yogurt. Or whole family is looking forward to returning to this hotel in the future.
Stayed 1 night in Aug 2024

8/10 Good

Kirby

Liked: Room comfort
Older property currently under renovation
Convenient location off I-81. Hallways filled with old furniture and replacement furniture in boxes but my room was fully updated. Bless them for keeping the small bottles of shampoo and conditioner plus small bars of soap.Breakfast buffet was average with both hot and cold selections. Good value.
Stayed 1 night in Aug 2024

2/10 Terrible

Patty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under going complete renovations. The place was dirty and cluttered. It was unsafe for guests and shouldn’t have been opened. We left and have requested a refund but haven’t gotten a response from Expedia.
Stayed 1 night in Aug 2024

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was renovating so some things were out of place, but overall was clean and staff was friendly.
Stayed 1 night in Jul 2024

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in the process of remodeling, so some things were a little out of place, but everything was clean and service was great.
Stayed 1 night in Jul 2024

4/10 Poor

Jeremy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They are doing mass refurbishing and it's not well coordinated. The direct employees sat around like they would rather be on their phones. I don't have high standards but this was definitely below average. Additionally the workers are leaving windows open and there are flies and fruit flies everywhere. Fruit flies in my drink this morning was kinda gross. I'm sure it will be better once they finish refurbishing.
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We were given a large, corner room. The room had just been renovated, and the hotel was in the process of being renovated. The staff were friendly. The breakfast had a nice variety of cold and hot foods.
Stayed 1 night in Jul 2024

8/10 Good

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre très sale cheveux dans la douche, draps sales , plancher tres sales ne recommande pas, par contre piscine propre
Stayed 1 night in Jul 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was unbelievably bad. No towels, soap washcloths, etc. No toilet paper. Drawers in the dresser were full of dirty clothes!!! TERRIBLE PLACE
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
Upon arrival, we waited 15 minutes for someone to check us in. There was no one around and it wasn’t late. The other review talk about the renovations and the first floor was really torn up. Once we finally checked in, it was apparent our room hadn’t been thoroughly cleaned. There were stains on bedding, lampshades, and carpet, the AC unit was physically falling apart….we discussed leaving but were too tired. The breakfast was okay, but we were happy to get back on the road. I wouldn’t stay again.
Stayed 1 night in Jul 2024

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Its a good place to stay. Pet friendly. The breakfast was great. They are in the middle of renovation, so the property is a bit disheveled. The rooms were clean for the most part. It wasn't noisy, so we could actually relax and get some sleep. The pool was immaculate. The staff was accommodating. All in all a good place to stay.
Stayed 4 nights in Jul 2024

6/10 Okay

Anthony

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Jul 2024

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa

Stayed 4 nights in Jun 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Igor

Stayed 1 night in Jun 2024

10/10 Excellent

Brian

Stayed 1 night in Jun 2024

4/10 Poor

Linsey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Won’t be back.
The room was clean and relatively odor-free….which is all I can say. Hotels should have to list when they’re under construction so you’re prepared for what you’re walking into. The front desk person was abrupt and the front desk area was only about 4ft wide with the construction. The rooms are tighter than I’m used to in Choice hotels of the same price point and this is the first time I’ve seen beds with throw pillow sized pillows. The pool doesn’t even have water in it. At 7am, the eggs were cold and there were only three that weren’t replaced for the hour we were down there. They had the smallest coffee cups I’ve ever seen. The price point wasn’t worth the stay.
Stayed 1 night in Jun 2024

2/10 Terrible

Amy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not nice. Shower didnt work, floors dirty, dirty towels under bathrooms counter, curtain wouldnt close, breakfast not fresh
Stayed 1 night in Jun 2024

4/10 Poor

Mary

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property seems to be half renovated. Pool is not operable. The carpets are all stained with paint. Our first room had a broken window lock to the outside and the door was ajar when we arrived. The second room was nominally better but smelled of paint and had bugs in it. I understand that this is a budget hotel, but this was beyond.
Stayed 1 night in Jun 2024

6/10 Okay

Cassandra

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The hotel was being renovated so there was the ordinary renovation dirt and disorganization. Our room booked for four adults only was provided with three towels and the bathroom did not seem to have been cleaned at all since the last occupant. The breakfast area was missing several items and not restocked, including napkins and ketchup. The key cards were very easily demagnetized and we had to get them reset several times because we got locked out. Overall it was decent, but not my first choice for the future.
Stayed 2 nights in Jun 2024

6/10 Okay

Richard

Liked: Staff & service
Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Decent, but not great. Still above average
Hotel was in the middle of much needed renovations. Service was pleasant enough. The first room we were given was clearly not ready and still in the middle of cleaning, but had been left for the day. Bed was comfortable once we got to a room that we could stay in. The pillows were super small!
Stayed 1 night in Jun 2024