2/10 Terrible
Jessica
Travelled with family
22 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe hotel and staff that don’t care!
I have a whole list and several pictures of things that went wrong at this hotel, but the absolute worst was that they gave me my room, let me settle in and get unpacked, then gave other guests keys to my room! My teenage daughter and I were traveling alone, so this was incredibly unsafe. Luckily we were not in the room when these other guests entered the room, and luckily they were honest people and didn’t steal my things! However, we slept with furniture pushed in front of the door.
Here’s my list of everything else:
-had to walk through staff out front smoking next to a “no smoking within 20 feet of the entrance” sign
-had to check in twice due to front desk staff not being there at check in time on a Saturday (housekeeper was filling in)
-most of hotel under construction, strong paint smells, carpet staples, buckets right outside door
-door was hung very uneven and we had to shove a hand towel (not a washcloth!) in the crack to keep elevator and hallway noises out
-sticky residue on nightstand
-no toilet paper holder
-stained sheets, mismatched towels
-no water pressure
-bathroom door had lock but didn’t close all the way
-no phone or clock in room
-no cable TV
-wrong WiFi password given at check in
-expired half and half at breakfast (exp 11/11 and I was there on 11/16)
-my key stopped working at 8:30 am
Above all else, lack of care!! Not a single apology!
I wouldn’t have written this review if I had received a single apology.
Jessica
Stayed 1 night in Nov 2024