Quality Inn Massena

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Dates

January 2025

February 2025

Pillow-top beds, desk, iron/ironing board, cots/infant beds

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet-friendly

Bar

Breakfast included

Gym

Room service

Explore the area

10 W Orvis St, Massena, NY, 13662

Massena Museum
1 min walk
The Club
1 min walk
Massena Bus Station
4 min drive
Massena, NY (MSS-Massena Intl.)
7 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking

Sleeps 5
2 Queen Beds

Standard Room, 1 Queen Bed, Non Smoking

Sleeps 2
1 Queen Bed

Standard Room, 2 Queen Beds, Smoking

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Similar properties

Parking included

Free WiFi

Air conditioning

Business services

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel in Massena with free breakfast and fitness centre

A restaurant, a fitness centre and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site.

Quality Inn Massena offers 117 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. Cable televisions are provided. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and hairdryers.

This Massena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Massena. During your stay, you're just a quick walk from Massena Museum. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free WiFi and wired Internet
Free self-parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Amenities include free newspapers in reception, a business centre and a meeting room
On-site recreation includes a gym
Steps from Massena Museum and a 1-minute drive from Bowlmor Lanes
Dogs welcome free of charge (restrictions apply)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Quality Inn Massena. Free self parking is available.

Smoking is allowed in designated areas at this Massena hotel.

Guests are served a free buffet breakfast daily from 6 AM to 9:00 AM.

Dars Place – This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
RV/bus/lorry parking on site

Food and drink

Free buffet breakfast available daily 6 AM to 9:00 AM
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Dars Place

Family friendly

Cot
In-room microwave
In-room refrigerator
Laundry facilities

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Vending machine

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Business services

Business centre
Meeting room

Accessibility

Lift

4 floors
Banquet hall
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Cot
Pillowtop mattress

Bathroom

Hair dryer
Shower/bathtub combination
Towels provided

Entertainment

HDTV with cable channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning
Desk
Free local calls
Free long-distance calls
Free weekday newspapers
Iron/ironing board
Phone

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are welcome and stay free
Only dogs are allowed
Maximum 1 pets
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Cots (infant beds) are available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 50 per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Front desk staff will greet guests on arrival.

We should mention

Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Massena Quality Inn

Quality Inn Massena

Quality Massena

Quality Hotel Massena

Quality Inn Massena Hotel

Quality Inn Massena Massena

Quality Inn Massena Hotel Massena

Quality Inn Massena Reviews

7.4

Good

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

2/10 Terrible

Verified traveller

Travelled with group

8 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, amenities

The woman at the front desk was very nice. But our room was filthy and smelly, dated and shabby. Our sheets kept slipping off the mattress. The AC/heat wasn't working. Carpet was disgusting. Bathroom floor was definitely not cleaned. We weren’t told the heat and air was in between seasons. It looked as though someone tried to break into the hotel on the same floor as plywood covered a window. Friends next to us moved to another hotel. We should have done the same. The rooms need maintenance, deep cleaning and a redo.

Stayed 2 nights in Sep 2024

8/10 Good

Suzie

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice staff. Good breakfast and friendly man who works there (80 years old)

Stayed 1 night in Sep 2024

4/10 Poor

imbriglio

18 Aug 2024

Disliked: Staff & service, property conditions & facilities

When we got to our room we had put my wife's Diabetes medicine and insulin in the fridge after a few hours it was not working .We told the front desk and she came to see and she noticed it wasn't working after so many times coming and going they said they were going to down grade us to a double queen bed room. When we got to the room with all our bagages we notice so much crap on top of the window sill and the ceiling falling all over the air condition throwing it all in the air. We refused to stay in that room and went back to the room we had as ( they refuse to switch the fridge) it was the only one left .So i decided to fill up my little cooler so the insulin and other medicine would stay in a cool place over night as this was expensive medecine .The front desk said they would give us a discount which never happened .Just unacceptable

Stayed 1 night in Aug 2024

10/10 Excellent

robin

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Randy

Travelled with partner

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very nice place to stay in the downtown area of Massena. We walked all around downtown and found local restaurants for dinner. Beautiful antique furniture in the impressive lobby area of the hotel.

Stayed 1 night in Aug 2024

6/10 Okay

JoAnn

7 Aug 2024

Liked: Staff & service

Stayed 2 nights in Jul 2024

10/10 Excellent

Cheryl

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024