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Tennen Onsen Matsuyama New Grand Hotel

3.0 star property

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Photo gallery for Tennen Onsen Matsuyama New Grand Hotel

Hot springs
Exterior
Japanese Style Room (6+8 Tatami-mats), Non Smokng | Desk, iron/ironing board, free WiFi, bed sheets
Reception
Single Room, B-SB , Non Smoking [With Shower Booth](East Wing) | Bathroom | Hair dryer, bathrobes, slippers, bidet

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
3-4-10 Nibancho, Matsuyama, Ehime-ken, 790-0002
  • Matsuyama Castle Ropeway
    ‪10 min walk‬
  • Matsuyama Castle
    ‪15 min walk‬
  • Dogo Onsen
    ‪3 min drive‬
  • Matsuyama (MYJ)
    ‪15 min drive‬

Room options

View all photos for Single Room, Non Smoking (West Wing)

Single Room, Non Smoking (West Wing) | Desk, iron/ironing board, free WiFi, bed sheets

Single Room, Non Smoking (West Wing)

  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single Room, B-SB , Non Smoking [With Shower Booth](East Wing)

Single Room, B-SB , Non Smoking [With Shower Booth](East Wing) | Desk, iron/ironing board, free WiFi, bed sheets

Single Room, B-SB , Non Smoking [With Shower Booth](East Wing)

  • 13 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Twin Room, B-SB , Non Smoking [With Shower Booth](East Wing)

Twin Room, B-SB , Non Smoking [With Shower Booth](East Wing) | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, B-SB , Non Smoking [With Shower Booth](East Wing)

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Style Room (6+8 Tatami-mats), Non Smokng

Japanese Style Room (6+8 Tatami-mats), Non Smokng | Desk, iron/ironing board, free WiFi, bed sheets

Japanese Style Room (6+8 Tatami-mats), Non Smokng

  • 31 sq m
  • Sleeps 5
  • 5 Single Futons

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About this property

Tennen Onsen Matsuyama New Grand Hotel

Hotel in Matsuyama with full-service spa and 24-hour front desk
This smoke-free hotel features a full-service spa, a restaurant and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a TV in a common area.
Tennen Onsen Matsuyama New Grand Hotel offers 148 accommodations with complimentary bathrobes and complimentary slippers. 25-inch LCD televisions come with digital channels.

Bathrooms include bidets, hairdryers and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor public bath. This service features separate men's and women's areas. The ryokan bathing area is open 24 hours a day. There are hot springs on site.

Our customers tell us that they enjoy the overall property condition at Tennen Onsen Matsuyama New Grand Hotel. During your stay, you're just a quick walk from Saka no Ue no Kumo Museum. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Treat yourself to massages or aromatherapy at the spa
  • Amenities include laundry facilities, a lift and a vending machine
  • On-site recreation includes hot springs
  • Just a 3-minute drive from Dogo Onsen and 9 minutes from Setonaikai National Park
There's a restaurant on site. Public spaces have free WiFi. As a guest of Tennen Onsen Matsuyama New Grand Hotel, you'll find a full-service spa and hot springs. Tennen Onsen Matsuyama New Grand Hotel also features a vending machine, laundry facilities, and dry cleaning/laundry services.

This 3-star Matsuyama hotel is smoke free.

こまどり – This restaurant only serves breakfast.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant
  • Tea service

Restaurants on site

  • こまどり

Things to do

  • Full-service spa
  • Hot springs
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Full-service spa

  • 24-hour public bath
  • Aromatherapy
  • Hot/mineral springs
  • In-room massages
  • Public indoor bath (no minerals)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (78 centimetre wide door)
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 25-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 29 January 2025 to 10 March 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Matsuyama New Grand Hotel
Matsuyama New Grand

Tennen Onsen Matsuyama New Grand Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 57 out of 176 reviews
Rating 8 - Good. 83 out of 176 reviews
Rating 6 - Okay. 27 out of 176 reviews
Rating 4 - Poor. 7 out of 176 reviews
Rating 2 - Terrible. 2 out of 176 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Naoto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bidet toilet didn't work for the first night, and they gave me a different room for my 2nd and 3rd nights which was great!
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

YOUNGOH

Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Takahiko

Stayed 1 night in Nov 2023

10/10 Excellent

akio

Stayed 1 night in Nov 2023

8/10 Good

takashi

Stayed 2 nights in May 2023

8/10 Good

ICHIRO

Stayed 1 night in Mar 2022

8/10 Good

KAZUTAKA

Stayed 1 night in Jan 2022

8/10 Good

haruo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

MASAMI

Stayed 1 night in Nov 2021

10/10 Excellent

Makino

Stayed 1 night in Nov 2021

8/10 Good

Kenichi

Stayed 2 nights in Nov 2021

10/10 Excellent

JUNICHI

Stayed 1 night in Sep 2021

10/10 Excellent

YOUICHI

Stayed 1 night in Aug 2021

8/10 Good

Miki

Stayed 1 night in Jul 2021

10/10 Excellent

RURIKO

Stayed 1 night in Jun 2021

4/10 Poor

YOUICHI

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bath with sauna
Nice room, bath and convenient.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

YOUICHI

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public bath and convenience store on the ground floor.
Stayed 2 nights in Sep 2019

8/10 Good

Ping Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with refreshing hot spring
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Lee, Australia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean and tidy. The location was very convenient. The staff were nice but they don't speak English. The pillow was really hard and uncomfortable. The onsen was currently undergoing renovations. The checkin time is pretty late 3pm and then checkout time was to early 10am. Had I known this I would have not booked here to stay.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but good quality hotel. There is a hot bath. Room is sizable for Japan hotel standard. I can open my suitcase while there is still room to walk. Very convenient location. There is a Family Mart right by the hotel. Few minutes walk to shopping street. 15 mins walk to Matsuyama Castle ropeway. About 20 mins by tram to Dogo and Matsuyama Station.
Stayed 1 night in Mar 2019