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Hotel Riu Emerald Bay - All Inclusive

3.5 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Lobby
Aerial view
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Spa

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Witches Beach
    ‪9 min walk‬
  • Mazagua Aquatic Park
    ‪10 min walk‬
  • Marina Mazatlan Golf Course
    ‪4 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (U)

7.6 out of 10
Good
(40 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Sea View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

8.0 out of 10
Very good
(24 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (C)

9.6 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Duplex (Room | U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | U)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Sea View (M)

7.6 out of 10
Good
(14 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Duplex (Room | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | C)

  • 37 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (C)

7.6 out of 10
Good
(4 reviews)
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior | C)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (C)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, M)

8.6 out of 10
Excellent
(4 reviews)
  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (M)

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite, Garden View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, Garden View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (L)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Superior Room (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Room (M)

8.6 out of 10
Excellent
(24 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (B2C-US)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, L)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (B2C-US)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (C)

7.8 out of 10
Good
(6 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(7 reviews)
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(11 reviews)
  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (U)

8.4 out of 10
Very good
(12 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (B2C-US)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Sea View (M)

9.0 out of 10
Wonderful
(8 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 30 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Duplex (Room | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, Sea View (L)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Ocean View (U)

7.8 out of 10
Good
(10 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(22 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior With Garden View

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Family Suite -6 Guests- With Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 King Bed, 1 Single Sofa Bed and 2 Double Beds

View all photos for Room Superior With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed, 1 Single Bed and 1 Double Bed

View all photos for Suite Junior With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Superior With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite -8 Guests- Superior

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite -8 Guests- Superior

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite

  • Sleeps 6
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Room Standard With Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Riu Emerald Bay - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Emerald Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub and a sauna.

Guests aged under 18 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Emerald Bay - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Witches Beach. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 5 restaurants, 2 swim-up bars and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with body wraps, deep-tissue massages or body treatments at Renova Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the beach and the helpful staff
  • Within a 15-minute walk of Witches Beach and Mazagua Aquatic Park
Hotel Riu Emerald Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Emerald Bay - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

3 meeting rooms and limo/town car service are available. Event space at this property measures 5167 square feet (480 square metres) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Emerald Bay - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Mazatlán property.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Las Tres Islas – This buffet restaurant serves breakfast and dinner.
Bamboo – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Tabasco – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Las Gaviotas – This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar – On-site sports bar. Open 24 hours. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Emerald Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 855 out of 1770 reviews" "
Rating 8 - Good. 414 out of 1770 reviews" "
Rating 6 - Okay. 236 out of 1770 reviews" "
Rating 4 - Poor. 143 out of 1770 reviews" "
Rating 2 - Terrible. 122 out of 1770 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Enrique Tellez

Travelled with partner
Liked: Cleanliness
Just good
Stayed 8 nights in Oct 2024

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that the app is very confusing and times for shows are not always accurate which caused me to miss some events.
Stayed 7 nights in Oct 2024

2/10 Terrible

joel hugo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queja y devolución
Estoy totalmente disgustado, incluso solicité la cancelación por parte de ustedes y el hotel y me han ignorado por completo, no he recibido ni una respuesta, mucho menos mi devolución. No dure ni un día completo en ese hotel, di check out al día siguiente en cuanto amaneció
Stayed 4 nights in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Very clean
Stayed 4 nights in Oct 2024

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
Food was not great.
Stayed 6 nights in Oct 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation spot
Stayed 5 nights in Oct 2024

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
More menu options.
Stayed 4 nights in Oct 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
En las mañanas siempre hay lo mismo de comida ( en el almuerzo)
Stayed 6 nights in Oct 2024

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Milkana

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful all around and very clean , the stuff was amazing
Stayed 5 nights in Oct 2024

8/10 Good

JORGE

Liked: Staff & service
Stayed 3 nights in Oct 2024

8/10 Good

Rebecca Caceres, Pico Rivera Cs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are friendly and very attentive
Stayed 4 nights in Oct 2024

6/10 Okay

Arturo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I didn’t like the lock of air conditioning on the building (not the room)
Stayed 5 nights in Sep 2024

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
muy comodo, limpio atención solo las albercas les falta un pcoo de mantenimiento
Stayed 4 nights in Aug 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Food was grrreat
Stayed 5 nights in Sep 2024

8/10 Good

Oscar

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Todo muy padre pero lo que no me gustó que las albercas las cierran temprano y muy caliente como que los aires no les funcionan
Stayed 6 nights in Sep 2024

6/10 Okay

Isaac

Liked: Cleanliness, property conditions & facilities
On your web site all rooms are ocean view , I booked two rooms and when we arrived I was told only one room was ocean view. I argued with the receptionist that both rooms were booked with ocean view I had to pay extra for one room with the ocean view.
Stayed 5 nights in Sep 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience.
Stayed 5 nights in Sep 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this resort, worth the price for all inclusive. No AC in resort besides the rooms… it does get very hot. Sergio, a server. was very attentive to the guests! Great customer service. Food gets boring after awhile so you should definitely reserve for the restaurants they have available. Lots of pools, no hot tubs though. We did a few excursions with the family. Definitely worth the trip!!!
Stayed 4 nights in Sep 2024

2/10 Terrible

Horacio, Deland

Stayed 4 nights in Sep 2024

10/10 Excellent

Cecilia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services at the bars and restaurants
Stayed 5 nights in Sep 2024

10/10 Excellent

Jakeline

Stayed 4 nights in Aug 2024

10/10 Excellent

Jesus

Stayed 4 nights in Aug 2024

4/10 Poor

Arlene

Liked: Cleanliness
Stayed 5 nights in Sep 2024