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5 Mar 2023 by Hotel Management
Dear Yasser,Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay, given that our commitment to guest satisfaction is our top priority. We look forward to serving you during your next visit.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
18 Feb 2023 by Hotel management
Dear Neyarun,Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding our services and staff.Please reach out to us on our social media platforms. We will be more than glad to discuss any given concerns and promise to exceed your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
26 Oct 2021 by Fairmont Hotel Makkah
ضيفنا العزيز yasser, شكراً لكم على وقتكم لتقييم فندق فيرمونت مكة. نحن مستاؤون أنكم واجهتم بعض الأشياء التي اثرت على إقامتكم ونود ابلاغكم بانه لاينطبق على معايير الجودة العالمية لدينا دمتم بخير
10 Jun 2019 by Guest Relations
Thank you for your feedback about our hotel view and location in the heart of Makkah which is definitely one of our privileges we are proud of, And regarding your comment about the way from room to the mosque, definitely will be taken in our consideration. Waiting to welcoming you soon.
28 Mar 2019 by Makkah Clock Royal Tower - A Fairmont Hotel
Thank you for your valuable opinion. We will take your comments about the staff and luggage service into consideration and we will make sure to send your complaint to the relevant departments. looking forward to your next visit.
21 Feb 2020 by Guest relations
Dear Guest, Thank you for your review, look forward to welcoming you in your next visit to Makkah with a promise to provide you with a better service that meets your expectations.
There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. A business centre, 10 meeting rooms, and limo/town car service are available. Event space at this hotel measures 23379 square feet (2172 square metres) and includes a conference centre. Spa services, a library, and a complimentary children's club are also featured at the luxury Fairmont Makkah Clock Royal Tower. The hotel can provide concierge services and wedding services. For a fee, parking is available. Smoking is allowed in designated areas at this Art Deco Makkah hotel.
Available in all rooms: WiFi (surcharge) , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge)
Fairmont Makkah Clock Royal Tower offers 1650 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Select Comfort mattresses. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. This Makkah hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Atyaf – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Aja – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.
The Grill – This steakhouse only serves dinner. Open selected days.
Mazaq – This café only serves light fare.
Al Dar – This bistro specialises in Middle Eastern cuisine. Open selected days.
24-hour room service is available.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property has received its official star rating from Saudi Ministry of Tourism.
