See all properties

Best Western Melbourne City

3.5 star property

Choose dates to view prices

Photo gallery for Best Western Melbourne City

Property amenity
Courtyard Room | Individually decorated, individually furnished, soundproofing
Exterior
Reception
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Crown Casino
    ‪5 min walk‬
  • Marvel Stadium
    ‪11 min walk‬

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

  • Sleeps 1
  • 1 Single Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Individually decorated, individually furnished, soundproofing

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Rooftop Apartment

Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Interior entrance

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, (1995)
The price is €66
for 1 room
includes taxes & fees
10 Apr - 11 Apr
Great Southern Hotel Melbourne

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
A restaurant, a rooftop terrace and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Change of towels is available on request
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and change of towels can be requested.

Best Western Melbourne City's great location gets high marks from our customers. During your stay, you're just a quick walk from Collins Street. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes on foot from Crown Casino
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Stubby – This restaurant serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 362 out of 1027 reviews
Rating 8 - Good. 436 out of 1027 reviews
Rating 6 - Okay. 143 out of 1027 reviews
Rating 4 - Poor. 56 out of 1027 reviews
Rating 2 - Terrible. 30 out of 1027 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Great!
Stayed 1 night in Dec 2024

10/10 Excellent

DEBBIE

Liked: Cleanliness, amenities, property conditions & facilities
i liked everything about it
Stayed 1 night in Dec 2024

8/10 Good

DR DWL

Stayed 1 night in Dec 2024

8/10 Good

Jeremy

Stayed 3 nights in Nov 2024

8/10 Good

Catherine r

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Staff & service
Near to train station
Stayed 1 night in Dec 2024

8/10 Good

Sareh

Stayed 5 nights in Nov 2024

6/10 Okay

Emma

Liked: Staff & service
Great location - bed good, not too soft
Stayed 2 nights in Nov 2024

10/10 Excellent

Bill

Stayed 1 night in Dec 2024

8/10 Good

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Gye

Stayed 2 nights in Nov 2024

8/10 Good

Jacqui, Ararat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay but the shower doorway is tiny. Some children would struggle to fit through it.
Stayed 1 night in Nov 2024

10/10 Excellent

Pauline, pomona

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and affordable
Stayed 6 nights in Nov 2024

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay
Stayed 6 nights in Nov 2024

8/10 Good

Jarrod

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was clean, great location, kinda pricey for the shoebox size room. But place was clean, staff very friendly, especially cleaning staff for rooms. Bar and Restaurant in foyer called "Stubby's" was convenient very friendly staff, great chef, great food well priced, children friendly awesome! Only bad point was the size of the shower/bathroom/toilet arra and the terrible sliding door on the bathroom, that offered no privacy from family members. Also TV did not work and i couldnt even mirror my phone screen as it wasnt a smart TV. CMON GUYS!
Stayed 2 nights in Nov 2024

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and perfect location for us.
Stayed 1 night in Nov 2024

8/10 Good

Christian

Stayed 11 nights in Oct 2024

8/10 Good

Glyn

Travelled with partner
Liked: Staff & service, amenities
Close to station and city centre. Small shoebox room but comfortable with good shower. Could do with some double glazing to dampen train noise which was noticeable but not too bad
Stayed 6 nights in Nov 2024

10/10 Excellent

Timothea

Liked: Staff & service
Nince and affordable. The staff were great as well as the restaurant staff were brilliant! However, the beds were a bit uncomfortable and rooms need to be updated with new curtains and carpet , otherwise great stay 👍 😀 👌 😄
Stayed 6 nights in Nov 2024

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basic amenities
Stayed 2 nights in Nov 2024

4/10 Poor

Glenis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely small room, noisy and very noisy dining room and bar with no seating for a meal so went elsewhere. This was the only hotel available on Saturday of Melbourne Cup weekend which I had to get family to the airport. Not my first choice. Helpful staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the seats and quite book areas to sit and chill
Stayed 1 night in Oct 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That location was perfect for me I was standing in the countryside in court the V line in and it dropped me off two blocked from the Best Western I couldn't have planned it any better I will return in the future
Stayed 1 night in Oct 2024

8/10 Good

Sarah, Mount Pleasant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Southern Cross and multiple tram lines. Right next to the Aquarium as well. Room was good enough for the price, however the hallway leading to the room smelled like dog. We were ground floor room 8.
Stayed 1 night in Oct 2024