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Norwood House Motel & Reception Centre

3.5 star property

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Photo gallery for Norwood House Motel & Reception Centre

Property entrance
Family Room w/Kitchenette | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Budget Small Room | Private kitchenette | Fridge, microwave, electric kettle, toaster
Peninsula Balcony Suite | Balcony
Peninsula Balcony Suite | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Housekeeping
  • Free WiFi
  • Air conditioning

Explore the area

Map
1198 Nepean Highway, Mount Eliza, VIC, 3930
  • Mornington Country Golf Course
    ‪4 min drive‬
  • Mornington Racecourse
    ‪4 min drive‬
  • Sunnyside Beach
    ‪4 min drive‬

Room options

View all photos for Eliza Romantic Spa Suite

Eliza Romantic Spa Suite | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Eliza Romantic Spa Suite

  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Peninsula Balcony Suite

Peninsula Balcony Suite | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Peninsula Balcony Suite

  • Sleeps 4
  • 1 King Bed

View all photos for King Room Double Spa

King Room Double Spa | Bathroom | Free toiletries, hair dryer, towels, soap

King Room Double Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room Economy

Family Room Economy | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Family Room Economy

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room Economy (Large)

Family Room Economy (Large) | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Family Room Economy (Large)

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed OR 1 Queen Bed

Family Economy w/ Kitchen

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 1 Queen Bed

View all photos for King Room

King Room | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room w/Kitchenette

Family Room w/Kitchenette | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Family Room w/Kitchenette

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Budget Small Room

Budget Small Room | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Budget Small Room

  • Sleeps 2
  • 1 Double Bed

View all photos for King Room (Wheelchair-Friendly)

King Room (Wheelchair-Friendly) | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

King Room (Wheelchair-Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

Similar properties

Standard King & Single | Desk, laptop workspace, iron/ironing board, free WiFi

Brooklands of Mornington

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (651)
The price is €193
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Brooklands of Mornington

About this property

Norwood House Motel & Reception Centre

Suburban motel with outdoor pool and bar/lounge
This motel features an outdoor pool, a bar/lounge and a conference centre. Free WiFi in public areas and free self parking are also provided. Additionally, conference space, express check-out and a garden are on-site. Change of towels is available on request
Norwood House Motel & Reception Centre offers 15 accommodations with complimentary bottles of water and a hairdryer. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges and microwaves.

This Melbourne motel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 36-inch Smart televisions come with cable channels and Netflix. Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Norwood House Motel & Reception Centre, you'll be within walking distance of Cobb Road Reserve Dog Park. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as an off-lead area.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, meeting rooms and a conference centre
  • Just a 3-minute drive from Mornington Railway and a few minutes from Cobb Road Reserve Dog Park
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
As a guest of Norwood House Motel & Reception Centre, you'll find an outdoor pool, a terrace, and barbecue grills. Event space at this motel measures 646 square feet (60 square metres) and includes a conference centre. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Norwood House Motel & Reception Centre also features a garden, a picnic area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Melbourne motel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A bar/lounge

Things to do

  • Outdoor pool

Family friendly

  • Art supplies
  • Fenced pool
  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Pool gate
  • Travel cot

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference centre (646 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Portable shower seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 11:00 PM
Front desk staffed during limited hours
This property enforces quiet hours from 11:00 PM to 8:00 AM

Access methods

Front desk (limited hours)

Pets

  • Pets: AUD 100 per pet, per stay, plus a one-time cleaning fee of AUD 100 and a deposit of AUD 100 per stay
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: AUD 100 per stay
  • Pet fee: AUD 100 per pet, per stay plus a one-off AUD 100 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, sofa beds and high chair
This property accepts credit cards, debit cards, mobile payments and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
The front desk at this property is open daily from 8:30 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 11:00 PM and 8:00 AM.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Norwood House Motel Reception Centre Mount Eliza
Norwood House Motel Reception Centre
Norwood House Reception Centre Mount Eliza
Norwood House Reception Centre
Norwood House & Reception
Norwood House Motel & Reception Centre Motel
Norwood House Motel & Reception Centre Mount Eliza
Norwood House Motel & Reception Centre Motel Mount Eliza

Norwood House Motel & Reception Centre Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 262 reviews
Rating 8 - Good. 96 out of 262 reviews
Rating 6 - Okay. 57 out of 262 reviews
Rating 4 - Poor. 26 out of 262 reviews
Rating 2 - Terrible. 17 out of 262 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was extremely hospitable and accommodated a late night check-in. Incredibly warm and friendly. Would recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Crysel

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for us
Laurie the owner was lovely. I phoned ahead to advise we were running late & it wasn’t a problem. On arrival we chatted with Laurie for about 1/2 hr - great communication and quite a lot in common with us. Lots of plans to change how the venue and how it is used. On approach the accommodation looks in need of tlc but it’s happening. Our room was very comfortable and had all we needed for a nights stay.
Stayed 1 night in Dec 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Norwood House Motel reception staff member was very polite and welcoming. The Motel is a reasonably comfortable place to stay with the basic necessities required.
Stayed 1 night in Nov 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
We had a lovely stay, hubby and I got upgraded, great customer service.
Stayed 2 nights in Nov 2024

6/10 Okay

Toby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Karen

Disliked: Property conditions & facilities
It served our purpose! Beds were comfy! Sadly, it needs a lot of work done to it ....
Stayed 1 night in Oct 2024

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, clean, friendly manager. I’d be happy to stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Antonio Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I called to let them know that we would be checking in really late, the owner/reception guy was very helpful. He just left our room unlocked (left key inside the room) and turn on the heater on
Stayed 7 nights in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Could do with some maintenance.
Stayed 1 night in May 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is convenient if you were attending a function at the premises. The room could benefit from a refurbishment. The tiny ensuite ceiling needed painting. It had brown stains and mould. There were patches on the walls in the bedroom. All walls needed painting. There were strips of forimca off the cabinetry.
Stayed 1 night in Mar 2024

4/10 Poor

Anette

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures of Norwood not up to expectation
The advertising depict a clean, modern well run conference centre and it's nothing like it. Totally run down premisses. The premises are used for housing permanent residents, that come across like being on the welfare system. This meant that there was music all night long and people coming and going. Picture missing off the wall. Garden not keep. Rooms not clean, lots of hair on the floor in the bathroom.
Stayed 3 nights in Mar 2024

2/10 Terrible

Andy

Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

coryn

Liked: Cleanliness
Disliked: Property conditions & facilities
A 3 night stay.
Bed was clean and fresh. It is a case of you get what you pay for. The owner was helpful and friendly. Towels need replacing. Bathroom is only big enough for one person. Badly in need of renovations which l believe will be addressed. Noisy neighbours made sleep impossible on the last night.
Stayed 3 nights in Jan 2024

4/10 Poor

Chris

Travelled with family
Disliked: Amenities, property conditions & facilities
Curtains not closing. Rubbish outside door. Old worn towels. Noisy neighbours. Poor lighting in bathroom. Clean comfortable bed. Wouldn’t recommend.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Needs some work
The place needs some work which was explained to us on arrival. Description on web site is wrong. No bar or lounge area. Needs to be updated. This would be a nice place to stay after all the renovations are done. Host was very accommodating
Stayed 3 nights in Dec 2023

2/10 Terrible

Fred

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s not in a good state, need renovations and update. The photos are from 10 years ago and have nothing to do with what the property looks like now :(
Stayed 1 night in Dec 2023

2/10 Terrible

Lorna's

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bed was extremely uncomfortable.
Stayed 1 night in Nov 2023

4/10 Poor

brad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

KETAN

Liked: Staff & service
Very conveniently located between Frankston and Mornington, the two places where I had to go. The room smelled stuffy and smoke from outside had probably entered the room. No ironing board or hangers were provided. The images provided online do not truly reflect the condition of the property.
Stayed 2 nights in Nov 2023

8/10 Good

Gagan

Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
To say the room was ‘tired’ is an understatement. To describe the room as a suite was a stretch. The spa bath was in disgusting condtion. Duct tape was used to kerp curtains closed. Toilet seat was broken - slipped and slided. Behind the toilet disgusting. Fridge leaked. Mosquitos in the room each night was the bathroom ( toilet or under the spa?). Couldn’t fill the kettle as it didn’t fit under tap in the bathroom sink ( tiny). Reception was a big clue - dirty and grubby. Also, there was a scheduled power outage during my stay on one day from 8am to 3pm. The property manager was given three weeks notice - he only advised me of the outage by slipping a copy of the notice the day before the outage. The room was unusable for most of the day. Appalling customer service really. What a joke. Worst room I have ever stayed in a motel or hotel over 50 years of travel.
Stayed 13 nights in Oct 2023