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Quay West Suites Melbourne

5.0 star property

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Photo gallery for Quay West Suites Melbourne

Indoor pool
Premium bedding, down duvets, in-room safe, laptop workspace
Premium bedding, down duvets, in-room safe, laptop workspace
Exterior
Al fresco dining, serves breakfast and dinner

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Outdoor space
  • Housekeeping

Explore the area

Map
26 Southgate Avenue, Southbank, VIC, 3006
  • Melbourne Convention and Exhibition Centre
    ‪15 min walk‬
  • Crown Casino
    ‪15 min walk‬
  • Rod Laver Arena
    ‪18 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪27 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom, Balcony, City View

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony, City View

  • 52 sq m
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Apartment, 2 Bedrooms, Balcony

Premium Apartment, 2 Bedrooms, Balcony | Living area | 40-inch LCD TV with cable channels, TV, pay films

Premium Apartment, 2 Bedrooms, Balcony

  • 90 sq m
  • 1 bathroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Suite, 1 Bedroom, Balcony (Floors 4-9, Kitchen)

  • 52 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony, River View

Deluxe Apartment, 1 Bedroom, Balcony, River View | Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, 1 Bedroom, Balcony, River View

  • 52 sq m
  • 1 bathroom
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Apartment, 3 Bedrooms, Balcony

Premium Apartment, 3 Bedrooms, Balcony | Living area | 40-inch LCD TV with cable channels, TV, pay films

Premium Apartment, 3 Bedrooms, Balcony

  • 162 sq m
  • 1 bathroom
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10-15, Kitchen)

  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4-9)

  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen) | Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10-15, Kitchen)

  • 52 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio, 2 Single Beds, Kitchenette

Studio, 2 Single Beds, Kitchenette | Premium bedding, down duvets, in-room safe, laptop workspace

Studio, 2 Single Beds, Kitchenette

  • 36 sq m
  • 1 bathroom
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

The Langham, Melbourne

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, (1131)
The price is €162
for 1 room
includes taxes & fees
20 May - 21 May
The Langham, Melbourne

About this property

Quay West Suites Melbourne

Riverfront aparthotel with fitness centre and sauna
Along with an indoor pool, this aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Each apartment features thoughtful touches, such as bathrobes and slippers, along with free WiFi and an LCD TV with cable channels. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a sitting area and a microwave. Housekeeping is available on request.
Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 40-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quay West Suites Melbourne. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This luxury aparthotel has 109 apartments over 26 floors. Each apartment includes amenities such as free WiFi and an LCD TV.
  • Each apartment offers a sitting area, an LCD TV and a microwave
  • Free WiFi
  • Enjoy local cuisine while dining at Jarrah Bar and Terrace
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Melbourne Arts Centre and 5 minutes on foot from National Gallery of Victoria
As a guest of Quay West Suites Melbourne, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Jarrah Bar and Terrace – This bar specialises in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

Languages

Chinese (Mandarin), Croatian, English, French, German, Greek, Hindi, Indonesian, Italian, Korean, Macedonian, Maltese, Norwegian, Polish, Portuguese, Serbian, Spanish, Thai, Vietnamese

Property amenities

Pool/Spa

  • Hot tub
  • In-room massages
  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 35 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Free cot

Restaurants on site

  • Jarrah Bar and Terrace

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • Daily buffet breakfast available for a fee: AUD 35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: AUD 80 per night

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a metro station
  • Near a train station
  • On a river

Things to do

  • Bicycle rentals
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 109 units
  • 26 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Comprehensive recycling policy
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 December to 9 January:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 35 per person
  • Covered self-parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quay Suites Aparthotel
Quay Suites Aparthotel Melbourne West
Quay West Suites Melbourne
Quay West Suites Melbourne Aparthotel
Quay West Suites Aparthotel
Quay West Suites
Quay West Suites Melbourne Southbank
Quay West Suites Melbourne Aparthotel
Quay West Suites Melbourne Aparthotel Southbank

Quay West Suites Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 712 out of 1012 reviews
Rating 8 - Good. 234 out of 1012 reviews
Rating 6 - Okay. 44 out of 1012 reviews
Rating 4 - Poor. 16 out of 1012 reviews
Rating 2 - Terrible. 6 out of 1012 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, room comfort

Breakfast and Room Service outstanding

Rooms were clean and comfortable. Breakfast and room service was outstanding.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mike, Westbourne Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic apartment, spacious, clean and great views. Very friendly, professional, and accommodating staff. Breakfast included is also fantastic value. We have stayed a few times now and are always very happy with the value for money :).
Stayed 4 nights in Jan 2025

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartment and hotel staff were amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Sezim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great hotel elegant new great pool. Excellent service. Loved breakfast too
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

elouise

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property, or at least the entrance to the lobby, was difficult to find. The windows were not sound proof - there was traffic noise and group/s of people making a a lot of noise during the night.
Stayed 1 night in Nov 2024

10/10 Excellent

Bruno

Stayed 5 nights in Aug 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second stay, we loved the apartment facilities, the spa was exceptional. All staff members were friendly. over all a great stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Bikramjit

Business traveller
Liked: Cleanliness, room comfort
Great stay, everyone at reception are welcome excellent and the manager is great
Stayed 13 nights in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay! Not only is it so convenient to transport, the CBD and NGV, but also the staff at Quay West are superb. First class service and the breakfast is wonderful. Excellent!
Stayed 6 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Dimitra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Recommend this property to anyone looking to have a great time in the city. Close to everything you need for a great time away. Everything is in walking distance . The property had everything we needed . Clean , spacious and reception staff were very helpful. Parking is included.Will definitely stay here again 👌
Stayed 1 night in Aug 2024

10/10 Excellent

Jakub

Stayed 2 nights in Aug 2024

10/10 Excellent

Shivani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Peter

Stayed 1 night in Jun 2024

10/10 Excellent

denise

Liked: Cleanliness, room comfort
Stayed 8 nights in Jun 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, room comfort

A great experience. Thank you

Stayed 2 nights in Jun 2024

10/10 Excellent

Liz

Stayed 1 night in May 2024

10/10 Excellent

Shivani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the property!
Stayed 1 night in May 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. Clean room. Great views and nice size balcony. Everything you need is around this area. Looking forward on my next visit. And maybe have to look into moving in long term.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Sonya

Liked: Cleanliness, property conditions & facilities
We received a complimentary upgrade from a studio to a 1 bedroom apartment and it was fantastic having the extra space, especially travelling with a 4mth old. Mitch was sensational his customer service was fantastic. Highly recommended 5 stars
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasen

Liked: Cleanliness, property conditions & facilities
Excellent location and staff are brilliant
Stayed 4 nights in Apr 2024